Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Motorite Administrators draws heavy criticism around warranty, service plan and tyre or rim claims. Customers describe repeated document requests, declined claims citing policy wording or service interval and kilometre disputes, slow supplier payments and debit orders continuing after policies expire or cancellations are requested. Many mention unanswered emails, long call centre waits, no callbacks from team leaders, and threats to escalate to the Ombudsman. A small group praise fair technical assessments, quick payouts within days, and patient consultants such as Germaine Samson.
Replied to 93% of negative reviews
Reply time on negative reviews: 15h 56m
TrustIndex
2.7
Ranking
#15
in Warranty & Service Plans
Reply Time
16h 8m
NPS Score
-67
Recommended: Unlikely
Replied to 93% of negative reviews
Reply time on negative reviews: 15h 56m
Nov '25 - Oct '26
Frequently Asked Questions About Motorite Administrators
What do customers say about Motorite Administrators?
Based on recent customer reviews, Motorite Administrators draws heavy criticism around warranty, service plan and tyre or rim claims. Customers describe repeated document requests, declined claims citing policy wording or service interval and kilometre disputes, slow supplier payments and debit orders continuing after policies expire or cancellations are requested. Many mention unanswered emails, long call centre waits, no callbacks from team leaders, and threats to escalate to the Ombudsman. A small group praise fair technical assessments, quick payouts within days, and patient consultants such as Germaine Samson.
Is Motorite Administrators trustworthy?
Motorite Administrators has a TrustIndex of 2.7 out of 10 on Hellopeter, based on 48 reviews in the last 12 months. They reply to 93% of negative reviews, typically within 15 hours 56 min. Hellopeter has tracked Motorite Administrators across 903 total reviews. How is the TrustIndex calculated? →
Recent reviews (48)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Bad service
My car warranty is ending 24/11/2026. I phoned to say extend it after expiry date. I was asked so I want scratch and dent. I said let me phone my car insurer and find out if that falls under my policy. I phone back and said I do not want scratch and dent. The lady said she will put it on the computer no scratch and dent. This month double motor warranty payment and scratch and dent were deducted. How can you pay double for motot warranty? I want my 1 payment bank plus payment for scratch and dent.
1 reviews | Active since Jan 2020
Bad service
My car warranty is ending 24/11/2026. I phoned to say extend it after expiry date. I was asked so I want scratch and dent. I said let me phone my car insurer and find out if that falls under my policy. I phone back and said I do not want scratch and dent. The lady said she will put it on the computer no scratch and dent. This month double motor warranty payment and scratch and dent were deducted. How can you pay double for motot warranty? I want my 1 payment bank plus payment for scratch and dent.
1 reviews | Active since Aug 2022
****
From the 30th of July 2026 ,I have been asking for a refund on my service warranty. But no they keep taking be from one point to next. How difficult isn't to just cancel and give me my refund? Please should stay away from you people. ****
1 reviews | Active since Aug 2022
****
From the 30th of July 2026 ,I have been asking for a refund on my service warranty. But no they keep taking be from one point to next. How difficult isn't to just cancel and give me my refund? Please should stay away from you people. ****
1 reviews | Active since Jun 2014
Terrible service - Never recommend
As a service provider for Motorite we experience terrible service from sales consultants. They want to determine how a OEM dealer should carry out services and determine what parts to be used. Will never recommend them to any customer.
1 reviews | Active since Jun 2014
Terrible service - Never recommend
As a service provider for Motorite we experience terrible service from sales consultants. They want to determine how a OEM dealer should carry out services and determine what parts to be used. Will never recommend them to any customer.
1 reviews | Active since Oct 2021
Motorite it's a ****
I've canceled my motor plan policy (***), when I sold my car in 2024 October, did report to them and was supposed to get my outstanding refund since the motor plan was paid upfront, till today I haven't received any refund, therefore to my suprise today I've received a text message stating that, my service plan will expire on the 06/11/2026 I must renew. And when I call them they act as they where never informed
1 reviews | Active since Oct 2021
Motorite it's a ****
I've canceled my motor plan policy (***), when I sold my car in 2024 October, did report to them and was supposed to get my outstanding refund since the motor plan was paid upfront, till today I haven't received any refund, therefore to my suprise today I've received a text message stating that, my service plan will expire on the 06/11/2026 I must renew. And when I call them they act as they where never informed
1 reviews | Active since Aug 2022
Worst service and worst company
The worst company , I have a maintenance plan with them today I took a car to VW , VW told me motorite said they only cover minor service and not major service. That time I have maintenance plan with them that should cover both minor and major service.
1 reviews | Active since Aug 2022
Worst service and worst company
The worst company , I have a maintenance plan with them today I took a car to VW , VW told me motorite said they only cover minor service and not major service. That time I have maintenance plan with them that should cover both minor and major service.
1 reviews | Active since Sept 2012
VERY POOR CUSTOMER CARE
I took out a service plan through Wesbank. I later decided to cancel this policy. I sent a notice of cancellation to Motorite within the cooling off period. The cancellation was confirmed but I didn't see any change in my account with Wesbank. I provided Wesbank with the confirmation letter from Motorite. Wesbank told me that they have not received a refund from Motorite. I have raised this with Motorite and I got message that the matter has been escalated but nothing has change to date.
1 reviews | Active since Sept 2012
VERY POOR CUSTOMER CARE
I took out a service plan through Wesbank. I later decided to cancel this policy. I sent a notice of cancellation to Motorite within the cooling off period. The cancellation was confirmed but I didn't see any change in my account with Wesbank. I provided Wesbank with the confirmation letter from Motorite. Wesbank told me that they have not received a refund from Motorite. I have raised this with Motorite and I got message that the matter has been escalated but nothing has change to date.
1 reviews | Active since May 2019
Scratch & Dent Claim Rejected for a 1.5cm Scratch
I am extremely disappointed with the outcome of my Scratch & Dent claim. I submitted a claim for a scratch on my vehicle's front door measuring less than 1.5 cm, and it was rejected. I pay monthly premiums for this cover specifically to repair scratches and dents, yet I am being told that such a small scratch cannot be repaired. This makes no sense, as minor scratches are exactly the type of damage this policy is supposed to cover. As a paying customer, I feel let down by the service and the rejection of a claim for such minimal damage. If the policy does not assist with small scratches, then the value of paying monthly for this cover becomes questionable. I request that my claim be reviewed and that a reasonable explanation be provided for the rejection.
1 reviews | Active since May 2019
Scratch & Dent Claim Rejected for a 1.5cm Scratch
I am extremely disappointed with the outcome of my Scratch & Dent claim. I submitted a claim for a scratch on my vehicle's front door measuring less than 1.5 cm, and it was rejected. I pay monthly premiums for this cover specifically to repair scratches and dents, yet I am being told that such a small scratch cannot be repaired. This makes no sense, as minor scratches are exactly the type of damage this policy is supposed to cover. As a paying customer, I feel let down by the service and the rejection of a claim for such minimal damage. If the policy does not assist with small scratches, then the value of paying monthly for this cover becomes questionable. I request that my claim be reviewed and that a reasonable explanation be provided for the rejection.
1 reviews | Active since Jul 2025
Poor service with no remorse
Motorite doesn’t treat their clients with respect, the person who was helping with my claim laughed when I asked why was there any correspondence that my Dec premium was due like other insurances would do, they purposely waited for me to take my car for a service in order for me to find out I owe. As people we take up such services so that we don’t have to worry about many things. I was not treated well by motorite and worse of all I got laughed at like a fool.
1 reviews | Active since Jul 2025
Poor service with no remorse
Motorite doesn’t treat their clients with respect, the person who was helping with my claim laughed when I asked why was there any correspondence that my Dec premium was due like other insurances would do, they purposely waited for me to take my car for a service in order for me to find out I owe. As people we take up such services so that we don’t have to worry about many things. I was not treated well by motorite and worse of all I got laughed at like a fool.