1 reviews | Active since Jun 2014
Terrible service - Never recommend
As a service provider for Motorite we experience terrible service from sales consultants. They want to determine how a OEM dealer should carry out services and determine what parts to be used. Will never recommend them to any customer.
Dear Marissa,
Thank you for bringing your concerns to our attention.
We are concerned to learn of your experience and note your dissatisfaction regarding the service received from our sales consultants. We appreciate the feedback provided and take allegations relating to service standards and customer interactions seriously.
I order for us to conduct a thorough investigation into the matter, we kindly request that you provide the relevant policy details or any information that may assist us in locating the policy. This may include:
Policy number
Vehicle registration number
Once we have received the above information, we will be in a position to identify the policy, investigate the concerns raised, and provide you with a formal response.
We value your feedback as it assists us in maintaining and improving our service standards. We look forward to receiving the requested information so that we may address your concerns appropriately.
Kin Regards
Risk Management Complaints Division
Dear Marissa,
Thank you for bringing your concerns to our attention.
We are concerned to learn of your experience and note your dissatisfaction regarding the service received from our sales consultants. We appreciate the feedback provided and take allegations relating to service standards and customer interactions seriously.
I order for us to conduct a thorough investigation into the matter, we kindly request that you provide the relevant policy details or any information that may assist us in locating the policy. This may include:
Policy number
Vehicle registration number
Once we have received the above information, we will be in a position to identify the policy, investigate the concerns raised, and provide you with a formal response.
We value your feedback as it assists us in maintaining and improving our service standards. We look forward to receiving the requested information so that we may address your concerns appropriately.
Kin Regards
Risk Management Complaints Division
Dear Marissa,
I hope you are well.
We are following up on our previous email regarding the concerns you raised about the service received from our sales consultants.
To enable us to investigate the matter thoroughly and provide you with a formal response, we kindly request that you provide any of the following details to assist us in locating the policy:
Policy number
Vehicle registration number
Once we receive the requested information, we will be able to identify the policy and proceed with our investigation.
We look forward to hearing from you and appreciate your cooperation in assisting us with this matter.
Kin Regards
Risk Management Complaints Division
Dear Marissa,
I hope you are well.
We are following up on our previous email regarding the concerns you raised about the service received from our sales consultants.
To enable us to investigate the matter thoroughly and provide you with a formal response, we kindly request that you provide any of the following details to assist us in locating the policy:
Policy number
Vehicle registration number
Once we receive the requested information, we will be able to identify the policy and proceed with our investigation.
We look forward to hearing from you and appreciate your cooperation in assisting us with this matter.
Kin Regards
Risk Management Complaints Division