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Semaka R

1 reviews | Active since Aug 2022

01 Oct 2026, 18:32

Worst service and worst company

The worst company , I have a maintenance plan with them today I took a car to VW , VW told me motorite said they only cover minor service and not major service. That time I have maintenance plan with them that should cover both minor and major service.

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Replies (7)
Motorite Administrators
Motorite Administrators's reply02 Oct 2026, 07:34
Official

Dear Semaka R,

 

Motorite acknowledges receipt of your complaint, and to provide you adequate feedback we will require the following information:

 

Policy / Contract number:

Vehicle Registration number:

 

Thank you for your cooperation and patience herein.

Kind Regards,

Risk Management Complaints Division

SR
Semaka R's update02 Oct 2026, 09:20
Reviewer Update
Nothing, you are just *****s, you have been taking my money for 2 years without paying for my services or maintenance, while VW was paying, if VW did pay for the extra in 2025 why didn't you pay since I have the cover with you since 2024 October. Yet you failed to pay for those extras in 2025. No wonder you are having so many negative reviews. You are just ********* company *****ing people's money.
Motorite Administrators
Motorite Administrators's reply02 Oct 2026, 10:08
Official

Hello Semaka R,

We acknowledge your complaint and apologize for the inconvenience caused.

Your feedback is important to us; therefore, your complaint will be fully investigated by our complaints team.

One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly.

Thank you for your cooperation and patience herein.

Kind Regards,

Risk Management Complaints Division

Motorite Administrators
Motorite Administrators's reply05 Oct 2026, 09:19
Official

Dear Semaka R,

  

With reference to your complaint logged with us, kindly note that we shared a response concerning the complaint to your personal email address. 

 

Kindly refer to your email regarding the merits of the matter.

  

Thank you for your cooperation and patience herein. 

Kind Regards,

Risk Management Complaints Division

SR
Semaka R's update05 Oct 2026, 09:26
Reviewer Update
You write me an email telling you can't be held responsible, this is nonsense, I have had this cover few days after I bought this car, this thing of saying and this line in your attachment "Our records indicate that certain services and maintenance events were processed through manufacturer programmes before the inception of the applicable extended" is not true. If my car experience an engine breakdown you will be responsible while I'm paying you monthly without fail.
SR
Semaka R's update05 Oct 2026, 09:32
Reviewer Update
You telling me that you only cover and replace what is due only. The items are due because without them being replaced the vehicle is a t risk , unless you are telling that my car must have a breakdown before you do anything. The items are due because they needs replacement. What is maintaining for if it cannot replace the items or parts that needs to be replaced, they are serviced related but they are important to be replaced, if the v-belt snaps what will happen to the vehicle. No wonder you have so much bad reviews you are the worst, but will spread the word form her to X, Facebook and any other platform. This is just the beginning.
Motorite Administrators
Motorite Administrators's reply07 Oct 2026, 16:19
Official

Dear Semaka R,

  

With reference to your complaint logged with us, kindly note that we shared a response concerning the complaint to your personal email address. 

 

Kindly refer to your email regarding the merits of the matter.

  

Thank you for your cooperation and patience herein. 

Kind Regards,

Risk Management Complaints Division