1 reviews | Active since Jan 2020
Bad service
My car warranty is ending 24/11/2026. I phoned to say extend it after expiry date. I was asked so I want scratch and dent. I said let me phone my car insurer and find out if that falls under my policy. I phone back and said I do not want scratch and dent. The lady said she will put it on the computer no scratch and dent. This month double motor warranty payment and scratch and dent were deducted. How can you pay double for motot warranty? I want my 1 payment bank plus payment for scratch and dent.
Hello Melinda L,
We acknowledge your complaint and apologize for the inconvenience caused.
Your feedback is important to us; therefore, your complaint will be fully investigated by our complaints team.
One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Hello Melinda L,
We acknowledge your complaint and apologize for the inconvenience caused.
Your feedback is important to us; therefore, your complaint will be fully investigated by our complaints team.
One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division