Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Koos and Mike Detailed Cars is described as a dealership where named consultants such as Leandri, Marius, Vuyo and Jaco drive the experience. Customers consistently praise Staff Professionalism (4.7) and Sales & Purchase Experience (4.6), highlighting fast finance, same day or long distance delivery and immaculately detailed vehicles. A recurring theme is honesty, transparency and staff willing to go the extra mile.
Top Strengths:
- •Staff Professionalism & Conduct: Customers name Leandri, Marius, Vuyo, Jaco, Sylvia and Bianca repeatedly, describing them as honest, patient and knowledgeable. A recurring theme is no pressure selling, warm welcomes with coffee or drinks, and staff who assist after hours and on weekends.
Replied to 100% of negative reviews
Reply time on negative reviews: 41h 57m
TrustIndex
9.3
Ranking
#13
in Car Dealerships
Reply Time
27h 31m
NPS Score
54
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 41h 57m
Nov '25 - Oct '26
Frequently Asked Questions About Koos and Mike Detailed Cars
What do customers say about Koos and Mike Detailed Cars?
Based on recent customer reviews, Koos and Mike Detailed Cars is described as a dealership where named consultants such as Leandri, Marius, Vuyo and Jaco drive the experience. Customers consistently praise Staff Professionalism (4.7) and Sales & Purchase Experience (4.6), highlighting fast finance, same day or long distance delivery and immaculately detailed vehicles. A recurring theme is honesty, transparency and staff willing to go the extra mile.
What is Koos and Mike Detailed Cars's biggest strength?
Koos and Mike Detailed Cars's biggest strength, according to Hellopeter's AI analysis, is Staff Professionalism & Conduct. Customers name Leandri, Marius, Vuyo, Jaco, Sylvia and Bianca repeatedly, describing them as honest, patient and knowledgeable. A recurring theme is no pressure selling, warm welcomes with coffee or drinks, and staff who assist after hours and on weekends.
What are the most common complaints about Koos and Mike Detailed Cars?
The most common complaint about Koos and Mike Detailed Cars, based on Hellopeter's AI analysis of recent customer reviews, is Vehicle Quality & Reliability. Most reviews praise clean, well kept and immaculate stock in excellent mechanical condition. The exception is a detailed account of an older 4x4 returned repeatedly for aircon, smoke and engine noise faults before suffering complete cambelt and engine failure.
How does Koos and Mike Detailed Cars compare to other Car Dealerships companies?
Koos and Mike Detailed Cars scores 4.6 out of 5 on Hellopeter's AI analysis of service quality in Car Dealerships, compared to the Car Dealerships industry average of 3.9. Their strongest theme is Staff Quality (4.8); their weakest is Vehicle Condition (4.5). The top AI-rated Car Dealerships business on Hellopeter is EZ-Wheels (4.7). How is the AI Score calculated? →
Is Koos and Mike Detailed Cars trustworthy?
Koos and Mike Detailed Cars has a TrustIndex of 9.3 out of 10 on Hellopeter, based on 331 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 41 hours 57 min. Hellopeter has tracked Koos and Mike Detailed Cars across 1,056 total reviews. How is the TrustIndex calculated? →
Recent reviews (331)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
Bongani thanks for excellent service you provided to me that's wonderful
Bongani thanks for excellent service you provided to me that's wonderful
1 reviews | Active since Oct 2026
Bongani thanks for excellent service you provided to me that's wonderful
Bongani thanks for excellent service you provided to me that's wonderful
1 reviews | Active since Nov 2018
This is what exceptional customer service looks like.
AN ABSOLUTELY OUTSTANDING EXPERIENCE – THIS IS HOW BUYING A CAR SHOULD BE! There are good car dealerships, there are great car dealerships, and then there is Koos & Mike Detailed Cars. From beginning to end, the level of service I received was genuinely exceptional. What impressed me most was that I never felt like I was simply another customer or another sale. I was treated like a person whose happiness with the vehicle actually mattered. A huge thank you to Koos, Marius, Heino and Leandri. Every one of you played a part in making this experience memorable. But I need to give a VERY special thank you to Marius and Heino. Marius, your professionalism, communication, patience and willingness to go the extra mile were on another level. Nothing ever felt like too much trouble. You kept things moving, kept me informed and made the entire experience feel easy. That kind of customer service is becoming incredibly rare. And Heino – an equally massive thank you to you. Your assistance, commitment and the way you stepped up when it mattered did not go unnoticed. It is easy for a company to promise good service; it is completely different when the people behind that company actually deliver it. You did exactly that. Koos, thank you for building a dealership where customer service clearly means more than just handing over the keys. Leandri, thank you as well for your friendliness, professionalism and contribution to such a positive experience. What really separates Koos & Mike Detailed Cars from so many other dealerships is the feeling that the relationship doesn't simply end once the deal is done. The service, communication and willingness to help continue afterwards – and THAT is what earns customer loyalty. Buying a vehicle is a big decision. You want to know that the people you're dealing with are going to stand behind what they say. My experience with this team gave me exactly that confidence. I walked away not only happy with my vehicle, but genuinely impressed by the people I dealt with. Marius and Heino – you two deserve recognition for the incredible service you provide. Thank you for everything you did and for going above and beyond what I expected. To the entire team at Koos & Mike Detailed Cars: keep doing what you're doing. You have earned my respect, my recommendation and definitely my future business. I would recommend you without hesitation to anyone looking for their next vehicle. 5 stars simply doesn't feel like enough... Thank you, Koos, Marius, Heino and Leandri – and once again, an especially BIG thank you to Marius and Heino. You guys made the difference.
1 reviews | Active since Nov 2018
This is what exceptional customer service looks like.
AN ABSOLUTELY OUTSTANDING EXPERIENCE – THIS IS HOW BUYING A CAR SHOULD BE! There are good car dealerships, there are great car dealerships, and then there is Koos & Mike Detailed Cars. From beginning to end, the level of service I received was genuinely exceptional. What impressed me most was that I never felt like I was simply another customer or another sale. I was treated like a person whose happiness with the vehicle actually mattered. A huge thank you to Koos, Marius, Heino and Leandri. Every one of you played a part in making this experience memorable. But I need to give a VERY special thank you to Marius and Heino. Marius, your professionalism, communication, patience and willingness to go the extra mile were on another level. Nothing ever felt like too much trouble. You kept things moving, kept me informed and made the entire experience feel easy. That kind of customer service is becoming incredibly rare. And Heino – an equally massive thank you to you. Your assistance, commitment and the way you stepped up when it mattered did not go unnoticed. It is easy for a company to promise good service; it is completely different when the people behind that company actually deliver it. You did exactly that. Koos, thank you for building a dealership where customer service clearly means more than just handing over the keys. Leandri, thank you as well for your friendliness, professionalism and contribution to such a positive experience. What really separates Koos & Mike Detailed Cars from so many other dealerships is the feeling that the relationship doesn't simply end once the deal is done. The service, communication and willingness to help continue afterwards – and THAT is what earns customer loyalty. Buying a vehicle is a big decision. You want to know that the people you're dealing with are going to stand behind what they say. My experience with this team gave me exactly that confidence. I walked away not only happy with my vehicle, but genuinely impressed by the people I dealt with. Marius and Heino – you two deserve recognition for the incredible service you provide. Thank you for everything you did and for going above and beyond what I expected. To the entire team at Koos & Mike Detailed Cars: keep doing what you're doing. You have earned my respect, my recommendation and definitely my future business. I would recommend you without hesitation to anyone looking for their next vehicle. 5 stars simply doesn't feel like enough... Thank you, Koos, Marius, Heino and Leandri – and once again, an especially BIG thank you to Marius and Heino. You guys made the difference.
1 reviews | Active since Jul 2024
Fanta Orange Toyota and exceptional service from Marius at Koos & Mike Detail Cars
Buying a car from JHB when you live in Cape Town could have been complicated… but Marius at Koos & Mikes made it ridiculously easy!From our very first enquiry, the response was instant. Because we couldn't view the car ourselves, Marius happily accommodated our friend, who inspected the car on our behalf with an eagle eye and a LOT of questions!There were plenty of WhatsApps, photos, questions and answers, Marius was incredibly helpful throughout. Once we were happy, we took the plunge and bought the car.Then came our next request: "Could you possibly meet us at the airport… with our car?" Again — absolutely no problem! The service from Marius and his team has been exceptional, and the after-sales service has been just as impressive.And now we have our very own Fanta Car!Yes, it really is Fanta orange! Wherever we go, people stare, photos get taken and it seems to put a smile on everyone's face. We absolutely LOVE it!We're so happy we took a chance with Marius and his team. Thank you
1 reviews | Active since Jul 2024
Fanta Orange Toyota and exceptional service from Marius at Koos & Mike Detail Cars
Buying a car from JHB when you live in Cape Town could have been complicated… but Marius at Koos & Mikes made it ridiculously easy!From our very first enquiry, the response was instant. Because we couldn't view the car ourselves, Marius happily accommodated our friend, who inspected the car on our behalf with an eagle eye and a LOT of questions!There were plenty of WhatsApps, photos, questions and answers, Marius was incredibly helpful throughout. Once we were happy, we took the plunge and bought the car.Then came our next request: "Could you possibly meet us at the airport… with our car?" Again — absolutely no problem! The service from Marius and his team has been exceptional, and the after-sales service has been just as impressive.And now we have our very own Fanta Car!Yes, it really is Fanta orange! Wherever we go, people stare, photos get taken and it seems to put a smile on everyone's face. We absolutely LOVE it!We're so happy we took a chance with Marius and his team. Thank you
1 reviews | Active since Sept 2026
Thank you Koos & Mike for the wonderful experience
Thank you Koos & Mike for the wonderful experience. Leandri helped me and her attention to detail and willingness was very impressive
1 reviews | Active since Sept 2026
Thank you Koos & Mike for the wonderful experience
Thank you Koos & Mike for the wonderful experience. Leandri helped me and her attention to detail and willingness was very impressive
1 reviews | Active since Sept 2026
I would like to Compliment Leandrie Sales lady at Koos & Mike cars for the excellent service
I would like to Compliment Leandrie Sales lady at Koos & Mike cars for the excellent service.She was extremely helpful and friendly
1 reviews | Active since Sept 2026
I would like to Compliment Leandrie Sales lady at Koos & Mike cars for the excellent service
I would like to Compliment Leandrie Sales lady at Koos & Mike cars for the excellent service.She was extremely helpful and friendly