Scores reflect the Overall AI Score for each category
Based on recent customer reviews, The Bakkie Shop is described as a fast, knowledgeable online bakkie accessories supplier. Customers consistently report same day dispatch, accurate product matching and WhatsApp replies that arrive even after hours. Staff Professionalism & Conduct (4.6) and Vehicle Quality & Reliability (4.5) lead the profile, while a recurring theme in the small pocket of negative feedback is unresolved refunds affecting Communication & Aftercare (4.4).
Top Strengths:
- •Staff Professionalism & Conduct: Chris, Matthew, Ethan, Jonathan and Daniel are named repeatedly for matching parts to the right vehicle, fitting accessories with care and giving honest advice. Customers describe a team with integrity that never makes non technical buyers feel foolish.
Replied to 50% of negative reviews
Reply time on negative reviews: 122h 16m
TrustIndex
6.9
Reply Time
35h 11m
NPS Score
82
Recommended: Very Likely
Replied to 50% of negative reviews
Reply time on negative reviews: 122h 16m
Nov '25 - Oct '26
Frequently Asked Questions About The Bakkie Shop
What do customers say about The Bakkie Shop?
Based on recent customer reviews, The Bakkie Shop is described as a fast, knowledgeable online bakkie accessories supplier. Customers consistently report same day dispatch, accurate product matching and WhatsApp replies that arrive even after hours. Staff Professionalism & Conduct (4.6) and Vehicle Quality & Reliability (4.5) lead the profile, while a recurring theme in the small pocket of negative feedback is unresolved refunds affecting Communication & Aftercare (4.4).
What is The Bakkie Shop's biggest strength?
The Bakkie Shop's biggest strength, according to Hellopeter's AI analysis, is Staff Professionalism & Conduct. Chris, Matthew, Ethan, Jonathan and Daniel are named repeatedly for matching parts to the right vehicle, fitting accessories with care and giving honest advice. Customers describe a team with integrity that never makes non technical buyers feel foolish.
What are the most common complaints about The Bakkie Shop?
The most common complaint about The Bakkie Shop, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Aftercare. Everyday communication is a strength, yet refund disputes tell a different story. Customers describe months of unanswered email and WhatsApp queries, promised proof of payment that never arrives and no reply even to Consumer Goods Ombud enquiries.
How does The Bakkie Shop compare to other Repairs & Service companies?
The Bakkie Shop scores 4.2 out of 5 on Hellopeter's AI analysis of service quality in Repairs & Service, compared to the Repairs & Service industry average of 3.1. Their strongest theme is Turnaround Time (4.4); their weakest is Pricing & Quotes (3.8). The top AI-rated Repairs & Service business on Hellopeter is Top Speed Motors (4.5). How is the AI Score calculated? →
Is The Bakkie Shop trustworthy?
The Bakkie Shop has a TrustIndex of 6.9 out of 10 on Hellopeter, based on 98 reviews in the last 12 months. They reply to 50% of negative reviews, typically within 122 hours 16 min. Hellopeter has tracked The Bakkie Shop across 186 total reviews. How is the TrustIndex calculated? →
Recent reviews (98)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
Excellent Service I really am impressed from sales mand up to the delivery Drive am HAPPY
Excellent Service I really am impressed from sales mand up to the delivery Drive am HAPPY.
1 reviews | Active since Oct 2026
Excellent Service I really am impressed from sales mand up to the delivery Drive am HAPPY
Excellent Service I really am impressed from sales mand up to the delivery Drive am HAPPY.
1 reviews | Active since Jan 2024
Excellent product and service
Excellent! That word captures well how I feel about my canopy that I purchased from The Bakkie Shop and the standard of their service. I made my first enquiry on a Saturday (when the business is closed) and expected a response on Monday. However, the response came almost immediately and I was able to have all my questions answered. They were fully booked for fitments for at least a week but were able to make a gap for me within a few days. Furthermore, their installer, Jonathan, was not only professional in his communication, but was gracious enough to make time for me in the early evening. He also worked quickly, expertly and, importantly for me, neatly. I can't thank The Bakkie Shop enough, and highly recommend it to anyone who needs any of the services they offer
1 reviews | Active since Jan 2024
Excellent product and service
Excellent! That word captures well how I feel about my canopy that I purchased from The Bakkie Shop and the standard of their service. I made my first enquiry on a Saturday (when the business is closed) and expected a response on Monday. However, the response came almost immediately and I was able to have all my questions answered. They were fully booked for fitments for at least a week but were able to make a gap for me within a few days. Furthermore, their installer, Jonathan, was not only professional in his communication, but was gracious enough to make time for me in the early evening. He also worked quickly, expertly and, importantly for me, neatly. I can't thank The Bakkie Shop enough, and highly recommend it to anyone who needs any of the services they offer
1 reviews | Active since Feb 2015
They replaced a product which was sent to me that did not work within a matter of minutes, highly...
They replaced a product which was sent to me that did not work within a matter of minutes, highly recommended. Did not even ask questions, sorted out the issue immediately
1 reviews | Active since Feb 2015
They replaced a product which was sent to me that did not work within a matter of minutes, highly...
They replaced a product which was sent to me that did not work within a matter of minutes, highly recommended. Did not even ask questions, sorted out the issue immediately
1 reviews | Active since Feb 2020
They were prompt , did not wait long for a reply on their whatsapp line, feed back to spares avai...
They were prompt , did not wait long for a reply on their whatsapp line, feed back to spares availability in minutes and they knew what i was looking for.... absolute outstanding service and sales!
1 reviews | Active since Feb 2020
They were prompt , did not wait long for a reply on their whatsapp line, feed back to spares avai...
They were prompt , did not wait long for a reply on their whatsapp line, feed back to spares availability in minutes and they knew what i was looking for.... absolute outstanding service and sales!
1 reviews | Active since Sept 2026
The bakkie shop helped me with a canopy for my brand new Hilux and went out of there way to deliv...
The bakkie shop helped me with a canopy for my brand new Hilux and went out of there way to deliver it to me on time. There service and products are excellent and recommend it to all. A big Thank you to The bakkie shop.
1 reviews | Active since Sept 2026
The bakkie shop helped me with a canopy for my brand new Hilux and went out of there way to deliv...
The bakkie shop helped me with a canopy for my brand new Hilux and went out of there way to deliver it to me on time. There service and products are excellent and recommend it to all. A big Thank you to The bakkie shop.
1 reviews | Active since Sept 2026
It was a pleasure do...
It was a pleasure doing business great product with fast and friendly response!
1 reviews | Active since Sept 2026
It was a pleasure do...
It was a pleasure doing business great product with fast and friendly response!