1 reviews | Active since Sept 2012
VERY POOR CUSTOMER CARE
I took out a service plan through Wesbank. I later decided to cancel this policy. I sent a notice of cancellation to Motorite within the cooling off period. The cancellation was confirmed but I didn't see any change in my account with Wesbank. I provided Wesbank with the confirmation letter from Motorite. Wesbank told me that they have not received a refund from Motorite. I have raised this with Motorite and I got message that the matter has been escalated but nothing has change to date.
Hello Mpendulo V,
We acknowledge your complaint and apologize for the inconvenience caused.
Your feedback is important to us; therefore, your complaint will be fully investigated by our complaints team.
One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Hello Mpendulo V,
We acknowledge your complaint and apologize for the inconvenience caused.
Your feedback is important to us; therefore, your complaint will be fully investigated by our complaints team.
One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Dear Mpendulo V,
With reference to your complaint logged with us, kindly note that we shared a response concerning the complaint to your personal email address.
Kindly refer to your email regarding the merits of the matter.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Dear Mpendulo V,
With reference to your complaint logged with us, kindly note that we shared a response concerning the complaint to your personal email address.
Kindly refer to your email regarding the merits of the matter.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division