EE
Elizabeth E
1 reviews | Active since Jul 2025
12 Sept 2026, 11:05
Poor service with no remorse
Motorite doesn’t treat their clients with respect, the person who was helping with my claim laughed when I asked why was there any correspondence that my Dec premium was due like other insurances would do, they purposely waited for me to take my car for a service in order for me to find out I owe. As people we take up such services so that we don’t have to worry about many things. I was not treated well by motorite and worse of all I got laughed at like a fool.
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Replies (2)
Motorite Administrators's replyOfficial
14 Sept 2026, 08:14Hello Elizabeth,
We acknowledge your complaint and apologize for the inconvenience caused.
Your feedback is important to us; therefore, your complaint will be fully investigated by our complaints team.
One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Motorite Administrators's reply14 Sept 2026, 08:14
Official
Hello Elizabeth,
We acknowledge your complaint and apologize for the inconvenience caused.
Your feedback is important to us; therefore, your complaint will be fully investigated by our complaints team.
One of our dedicated complaints administrators will be in contact with you as we aim to resolve your complaint promptly.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Motorite Administrators's replyOfficial
16 Sept 2026, 13:47Dear Elizabeth,
With reference to your complaint logged with us, kindly note that we shared a response concerning the complaint to your personal email address.
Kindly refer to your email regarding the merits of the matter.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Risk Management Complaints Division
Motorite Administrators's reply16 Sept 2026, 13:47
Official
Dear Elizabeth,
With reference to your complaint logged with us, kindly note that we shared a response concerning the complaint to your personal email address.
Kindly refer to your email regarding the merits of the matter.
Thank you for your cooperation and patience herein.
Kind Regards,
Risk Management Complaints Division
Risk Management Complaints Division