Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Planet42 is described by rent to buy customers as a company that is easy to join but extremely difficult to exit. Customers consistently report unanswered emails, dropped calls and refunds that never arrive, alongside vehicles declared uneconomical to repair. A recurring theme is incorrect credit bureau listings and debits continuing after paid-up letters have already been issued.
Top Strengths:
- •Staff Professionalism & Conduct: A small group of agents, notably M. Ntebo, are praised for prompt, patient help, and onboarding consultants are called professional. Staff Professionalism & Conduct (1.6) is dragged down by rude call handling, dropped calls and conflicting information from a different consultant each time.
TrustIndex
2.4
NPS Score
-84
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Planet42
What do customers say about Planet42?
Based on recent customer reviews, Planet42 is described by rent to buy customers as a company that is easy to join but extremely difficult to exit. Customers consistently report unanswered emails, dropped calls and refunds that never arrive, alongside vehicles declared uneconomical to repair. A recurring theme is incorrect credit bureau listings and debits continuing after paid-up letters have already been issued.
What is Planet42's biggest strength?
Planet42's biggest strength, according to Hellopeter's AI analysis, is Staff Professionalism & Conduct. A small group of agents, notably M. Ntebo, are praised for prompt, patient help, and onboarding consultants are called professional. Staff Professionalism & Conduct (1.6) is dragged down by rude call handling, dropped calls and conflicting information from a different consultant each time.
What are the most common complaints about Planet42?
The most common complaint about Planet42, based on Hellopeter's AI analysis of recent customer reviews, is Vehicle Quality & Reliability. Vehicle Quality & Reliability (1.0) is a major pain point. Customers describe engine, gasket, oil, gearbox and suspension faults appearing within days or months, undisclosed accident history, and cars later declared uneconomical to repair while instalments continue.
Is Planet42 trustworthy?
Planet42 has a TrustIndex of 2.4 out of 10 on Hellopeter, based on 87 reviews in the last 12 months. They reply to 66% of negative reviews, typically within 27 hours 24 min. Hellopeter has tracked Planet42 across 1,746 total reviews. How is the TrustIndex calculated? →
Recent reviews (87)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2011
You are about to lose clients. Reitumetse is bad news
Utterly unacceptable behavior. No telephone etiquette. Rude to her core. Remove the ****** Reitumetse from the list of your personnel calling customers. She failed to give me her surname . She just calls me with this ugly attitude, without explaining the reason for her call and asking me to have my payment done. I told her that I have made my payment already and I make payment every month around the 15th and she continued talking to herself as if I do not exist nor still on the phone with her. She insisted that she will not give me her surname and that she is the only Reitumetse in the company and does not see any reason to leave me with her surname. You will lose customers due to her attitude!
1 reviews | Active since May 2011
You are about to lose clients. Reitumetse is bad news
Utterly unacceptable behavior. No telephone etiquette. Rude to her core. Remove the ****** Reitumetse from the list of your personnel calling customers. She failed to give me her surname . She just calls me with this ugly attitude, without explaining the reason for her call and asking me to have my payment done. I told her that I have made my payment already and I make payment every month around the 15th and she continued talking to herself as if I do not exist nor still on the phone with her. She insisted that she will not give me her surname and that she is the only Reitumetse in the company and does not see any reason to leave me with her surname. You will lose customers due to her attitude!
1 reviews | Active since Mar 2022
Poor Service
I took a car from Planet42 in August 2021 and in August 2026 was supposed to be my last month but because i was behind with payments due to financial difficulties. i emailed them requesting a payment arrangement and no one responded. I then followed up twice, then i decided to email Thandeka Ngcobo and explain my situation and that i managed to pay R1500.00 this months and ask for a payment arrangement plan. she email me back and inform me that my *** has been sent to repo agents or i must pay *** in full or my car will be reposessed. No phone calls from them or even a date to say we expect payment by this day, month etc. This is poor service. Now i can even get hold of them. Can someone please contact me urgent
1 reviews | Active since Mar 2022
Poor Service
I took a car from Planet42 in August 2021 and in August 2026 was supposed to be my last month but because i was behind with payments due to financial difficulties. i emailed them requesting a payment arrangement and no one responded. I then followed up twice, then i decided to email Thandeka Ngcobo and explain my situation and that i managed to pay R1500.00 this months and ask for a payment arrangement plan. she email me back and inform me that my *** has been sent to repo agents or i must pay *** in full or my car will be reposessed. No phone calls from them or even a date to say we expect payment by this day, month etc. This is poor service. Now i can even get hold of them. Can someone please contact me urgent
1 reviews | Active since Jul 2024
Planet 42 contract termination nightmare
Planet 42 started off as such a wonderful business and I was so impressed by the professional manner they assisted me to rent to buy a vehicle. So in my contract I signed it states that if I return the vehicle before the first 6 months then I will have to pay a cancellation fee of R6900 .I was fine with that. So I kept the vehicle for almost three years and I was told I can cancel the contract at anytime no hidden cost So now I have returned the vehicle in the same condition I got it every year service was done on time. I managed to get hold of planet 42 finally to inform them I can no longer afford the instalments R6900 and that I would like to cancel the contract so they said it's fine we arranged for safe drop off they confirmed vehicle was recieved and I have proof.so now I asked them to cancel my debit orders because I got retrenched and I'm not working no more.planet 42 is the worst company to communicate with I've emailed them many times for the termination letter. They eventually emailed me back stating I must pay 6900 into a separate Absa account to terminate the contract that's beside the monthly installments going off every month bear in mind I do not have the vehicle in my possession. They then informed me to pay this money by August 31st or I will be liable for a fee of R 48 700 to cancel my contract. This was never explained to me and no where in my contract does this state. I'm only renting the vehicle with a option to own if I complete the full term of 60 months. So here is the part I'm having a real problem with I am willing to pay the settlement amount into Absa account but how can I do that if they debit my account 6900 every month until I pay that settlement amount of 6900 I don't work anymore I try to do the right thing try to get hold of them via email but they deliberately ignore your emails so that they can take your money for something I don't have. I'm even thinking of getting my lawyer involved in this matter all I want is to have this contract terminated peacefully I even recommended them to friends and family nit knowing this is how they treat clients my email address is *** if they can contact me to have this matter settled. The last email I recieved was threats from them to get third parties to take my money.What they are doing is not right if they can just communicate via email so I can have a paper trail which I'm entitled to.i do have proof of my contract
1 reviews | Active since Jul 2024
Planet 42 contract termination nightmare
Planet 42 started off as such a wonderful business and I was so impressed by the professional manner they assisted me to rent to buy a vehicle. So in my contract I signed it states that if I return the vehicle before the first 6 months then I will have to pay a cancellation fee of R6900 .I was fine with that. So I kept the vehicle for almost three years and I was told I can cancel the contract at anytime no hidden cost So now I have returned the vehicle in the same condition I got it every year service was done on time. I managed to get hold of planet 42 finally to inform them I can no longer afford the instalments R6900 and that I would like to cancel the contract so they said it's fine we arranged for safe drop off they confirmed vehicle was recieved and I have proof.so now I asked them to cancel my debit orders because I got retrenched and I'm not working no more.planet 42 is the worst company to communicate with I've emailed them many times for the termination letter. They eventually emailed me back stating I must pay 6900 into a separate Absa account to terminate the contract that's beside the monthly installments going off every month bear in mind I do not have the vehicle in my possession. They then informed me to pay this money by August 31st or I will be liable for a fee of R 48 700 to cancel my contract. This was never explained to me and no where in my contract does this state. I'm only renting the vehicle with a option to own if I complete the full term of 60 months. So here is the part I'm having a real problem with I am willing to pay the settlement amount into Absa account but how can I do that if they debit my account 6900 every month until I pay that settlement amount of 6900 I don't work anymore I try to do the right thing try to get hold of them via email but they deliberately ignore your emails so that they can take your money for something I don't have. I'm even thinking of getting my lawyer involved in this matter all I want is to have this contract terminated peacefully I even recommended them to friends and family nit knowing this is how they treat clients my email address is *** if they can contact me to have this matter settled. The last email I recieved was threats from them to get third parties to take my money.What they are doing is not right if they can just communicate via email so I can have a paper trail which I'm entitled to.i do have proof of my contract
1 reviews | Active since Dec 2023
*****sters
This company is so bad. Contract has been cancelled years ago doing everything as there contract said. But now they are spoiling my credit score. They are even expecting huge amounts. Send me a message now where they actually threatening me to make it even worse. Guys please don't use this company
1 reviews | Active since Dec 2023
*****sters
This company is so bad. Contract has been cancelled years ago doing everything as there contract said. But now they are spoiling my credit score. They are even expecting huge amounts. Send me a message now where they actually threatening me to make it even worse. Guys please don't use this company
1 reviews | Active since Aug 2026
Carpets problem
I bought a care rent to buy from them in 2024 and this year I have experienced predicament with their insurance. In April I was claiming from them and they told me the estimated amount was out of the range and didn't even pay me cent. They changed the insurance without telling me and You can not even get hold of anyone working there. It frustrates me because I lost hearing due to medication and I cant communication via phone calls. 🙃 Recently I wanted to change the car they told me I have to top up so I really dont know what to do with their car since I experience problems these days.
1 reviews | Active since Aug 2026
Carpets problem
I bought a care rent to buy from them in 2024 and this year I have experienced predicament with their insurance. In April I was claiming from them and they told me the estimated amount was out of the range and didn't even pay me cent. They changed the insurance without telling me and You can not even get hold of anyone working there. It frustrates me because I lost hearing due to medication and I cant communication via phone calls. 🙃 Recently I wanted to change the car they told me I have to top up so I really dont know what to do with their car since I experience problems these days.
1 reviews | Active since Mar 2026
Paid-Up Account, No Refund, Yet I’m Being Threatened for Payment
I am extremely disappointed with the way Planet42 has handled my account. My rental agreement was terminated, and I paid the full settlement amount. Planet42 then issued me with a Paid-Up Confirmation Letter dated 7 May 2026, confirming that my account was fully settled and that my balance was NIL. However, Planet42 over-debited my account by R2,590.00. I was promised that the refund would be processed within 14 days, but to this day I have not received my money. Instead of refunding me what is rightfully mine, I received a “Final Notice” SMS on 31 July 2026 claiming that my settlement balance remains unpaid and threatening additional charges. How can my account be fully settled, with a paid-up letter issued by Planet42, yet I am still receiving collection notices? This is unacceptable and suggests poor internal record-keeping and communication. I have repeatedly waited in good faith for my refund, but Planet42 has failed to honour its commitment. Customers should not have to chase money that belongs to them while also being threatened with debt collection for an account that has already been settled. I expect Planet42 to: * Refund my R2,590.00 immediately. * Correct its records to reflect that my account is fully settled. * Stop sending incorrect payment demands and collection notices. * Apologise for the unnecessary stress and inconvenience caused. I have documentary proof that my account was settled in full and that my balance is NIL. I hope Planet42 resolves this matter urgently before I am forced to escalate it further.
1 reviews | Active since Mar 2026
Paid-Up Account, No Refund, Yet I’m Being Threatened for Payment
I am extremely disappointed with the way Planet42 has handled my account. My rental agreement was terminated, and I paid the full settlement amount. Planet42 then issued me with a Paid-Up Confirmation Letter dated 7 May 2026, confirming that my account was fully settled and that my balance was NIL. However, Planet42 over-debited my account by R2,590.00. I was promised that the refund would be processed within 14 days, but to this day I have not received my money. Instead of refunding me what is rightfully mine, I received a “Final Notice” SMS on 31 July 2026 claiming that my settlement balance remains unpaid and threatening additional charges. How can my account be fully settled, with a paid-up letter issued by Planet42, yet I am still receiving collection notices? This is unacceptable and suggests poor internal record-keeping and communication. I have repeatedly waited in good faith for my refund, but Planet42 has failed to honour its commitment. Customers should not have to chase money that belongs to them while also being threatened with debt collection for an account that has already been settled. I expect Planet42 to: * Refund my R2,590.00 immediately. * Correct its records to reflect that my account is fully settled. * Stop sending incorrect payment demands and collection notices. * Apologise for the unnecessary stress and inconvenience caused. I have documentary proof that my account was settled in full and that my balance is NIL. I hope Planet42 resolves this matter urgently before I am forced to escalate it further.
1 reviews | Active since Aug 2016
Planet42 poor customer service
Contract terminated in June and termination fee of 1 month rental subscription was paid a day after returning the vehicle. 30 July I receive an sms from Palnet42 that I owe them money. I called in to find out what the issue is and I was told that they will investigate. These people are pulling all tricks to milk their clients since they are undergoing liquidation.
1 reviews | Active since Aug 2016
Planet42 poor customer service
Contract terminated in June and termination fee of 1 month rental subscription was paid a day after returning the vehicle. 30 July I receive an sms from Palnet42 that I owe them money. I called in to find out what the issue is and I was told that they will investigate. These people are pulling all tricks to milk their clients since they are undergoing liquidation.