Paid-Up Account, No Refund, Yet I’m Being Threatened for Payment

I am extremely disappointed with the way Planet42 has handled my account.

My rental agreement was terminated, and I paid the full settlement amount. Planet42 then issued me with a Paid-Up Confirmation Letter dated 7 May 2026, confirming that my account was fully settled and that my balance was NIL.

However, Planet42 over-debited my account by R2,590.00. I was promised that the refund would be processed within 14 days, but to this day I have not received my money.

Instead of refunding me what is rightfully mine, I received a “Final Notice” SMS on 31 July 2026 claiming that my settlement balance remains unpaid and threatening additional charges.

How can my account be fully settled, with a paid-up letter issued by Planet42, yet I am still receiving collection notices? This is unacceptable and suggests poor internal record-keeping and communication.

I have repeatedly waited in good faith for my refund, but Planet42 has failed to honour its commitment. Customers should not have to chase money that belongs to them while also being threatened with debt collection for an account that has already been settled.

I expect Planet42 to:

* Refund my R2,590.00 immediately. * Correct its records to reflect that my account is fully settled. * Stop sending incorrect payment demands and collection notices. * Apologise for the unnecessary stress and inconvenience caused.

I have documentary proof that my account was settled in full and that my balance is NIL. I hope Planet42 resolves this matter urgently before I am forced to escalate it further.