Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Fair Price is described by customers as a retailer where low prices are undermined by serious post purchase failures. Recurring themes include furniture and appliances arriving damaged or failing within weeks, deliveries that are promised and then missed, warranty and refund requests met with policy technicalities, and store managers who dismiss complaints. Isolated praise exists for individual consultants, but customers consistently describe resolution as a fight.
Top Strengths:
- •Accounts, Billing & Digital Platforms: The insurance and policy side draws occasional praise, with agents like Lee Morgan and Rhirhandzu resolving debit order and claim queries. However, customers report the website shows stock that does not exist and online return forms fail to open.
TrustIndex
1.8
NPS Score
-97
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Fair Price
What do customers say about Fair Price?
Based on recent customer reviews, Fair Price is described by customers as a retailer where low prices are undermined by serious post purchase failures. Recurring themes include furniture and appliances arriving damaged or failing within weeks, deliveries that are promised and then missed, warranty and refund requests met with policy technicalities, and store managers who dismiss complaints. Isolated praise exists for individual consultants, but customers consistently describe resolution as a fight.
What is Fair Price's biggest strength?
Fair Price's biggest strength, according to Hellopeter's AI analysis, is Accounts, Billing & Digital Platforms. The insurance and policy side draws occasional praise, with agents like Lee Morgan and Rhirhandzu resolving debit order and claim queries. However, customers report the website shows stock that does not exist and online return forms fail to open.
What are the most common complaints about Fair Price?
The most common complaint about Fair Price, based on Hellopeter's AI analysis of recent customer reviews, is Product Quality & Value. A recurring theme is furniture assembled with staples, drawers falling out within weeks, chipped and scratched boards, and beds with protruding objects in the mattress. Appliances such as TVs and fridges are reported failing within days of purchase.
Is Fair Price trustworthy?
Fair Price has a TrustIndex of 1.8 out of 10 on Hellopeter, based on 162 reviews in the last 12 months. Hellopeter has tracked Fair Price across 1,798 total reviews. How is the TrustIndex calculated? →
Recent reviews (162)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Apr 2024
Terrible service with no communication with clients
Fair price I've been their customer for long. I recently bought a 3 door panel walldrobe Nara. Told its not in stocks but a week will be sorted. Since beginning of this month, till today. We called yet they don't even bother to contact us as clients to update us. What a terrible service this company.
1 reviews | Active since Apr 2024
Terrible service with no communication with clients
Fair price I've been their customer for long. I recently bought a 3 door panel walldrobe Nara. Told its not in stocks but a week will be sorted. Since beginning of this month, till today. We called yet they don't even bother to contact us as clients to update us. What a terrible service this company.
1 reviews | Active since Oct 2026
Compliant. (Fairprice Mvusuludzo ) Thohoyandou
I went to one of your branch in Thohoyandou, the one in Metropolitan centre. Bought a Wardrobe about two weeks and two days ago, And I've since never receive any communication for from the sales personnel who assisted me. No update about the stock availability. Also on the day of Purchase, I wasn't informed that the wardrobe I wanted was out of stock. I only got the information after I've made payments. Which was a bit unprofessional to let the customer pay for an item you know you don't have stock, let the customer decide if they want to continue with the purchase or not. It's been 3 weeks with no updates about my purchase from the sale personal. Whom I've to call about week two since she was dead silence to ask about my order. And she softly responded that she forgot to call me but she was calling some of her customers updating them, with their purchases. I guess I wasn't worthy for the call/updates myself. It's almost a month now and be not received my furniture. Customer service is non-existent , it feels like the staff is making you a favour.
1 reviews | Active since Oct 2026
Compliant. (Fairprice Mvusuludzo ) Thohoyandou
I went to one of your branch in Thohoyandou, the one in Metropolitan centre. Bought a Wardrobe about two weeks and two days ago, And I've since never receive any communication for from the sales personnel who assisted me. No update about the stock availability. Also on the day of Purchase, I wasn't informed that the wardrobe I wanted was out of stock. I only got the information after I've made payments. Which was a bit unprofessional to let the customer pay for an item you know you don't have stock, let the customer decide if they want to continue with the purchase or not. It's been 3 weeks with no updates about my purchase from the sale personal. Whom I've to call about week two since she was dead silence to ask about my order. And she softly responded that she forgot to call me but she was calling some of her customers updating them, with their purchases. I guess I wasn't worthy for the call/updates myself. It's almost a month now and be not received my furniture. Customer service is non-existent , it feels like the staff is making you a favour.
1 reviews | Active since Apr 2025
At the store the service was good but at the collection depot/storage, the customer service is close to none existence,
I bought a bed at Fair Price, Cobalt Street Rustenburg, the service at their depot for collection is appalling, I had to wait an hour just for service, the experience is terrible, their employees having attitude, dragging their, only for me to arrive home and the bed has 4 legs instead of 6, dealing with depot staff is frustrating
1 reviews | Active since Apr 2025
At the store the service was good but at the collection depot/storage, the customer service is close to none existence,
I bought a bed at Fair Price, Cobalt Street Rustenburg, the service at their depot for collection is appalling, I had to wait an hour just for service, the experience is terrible, their employees having attitude, dragging their, only for me to arrive home and the bed has 4 legs instead of 6, dealing with depot staff is frustrating
1 reviews | Active since Oct 2026
ABSOLUTELY DISGUSTED WITH THE SERVICE FROM FAIR PRICE LAKESIDE MALL, BENONI
ABSOLUTELY DISGUSTED WITH THE SERVICE FROM FAIR PRICE LAKESIDE MALL, BENONI! I purchased several products from Fair Price Lakeside Mall on 28 September 2026, and the service I have received has been absolutely unacceptable from start to finish. Firstly, I arrived at the store after 5:00 PM, knowing that they only close at 6:00 PM, as I had been working. The sales consultant made me feel incredibly stupid about the products I was purchasing, without properly explaining anything to me beforehand. As a customer, I expect professional assistance, clear explanations and respectful treatment, not to be made to feel ******** for asking questions or purchasing products. Secondly, the stove I purchased was out of stock. I understood this and was assured that it would be delivered on 3 October 2026. The other products I purchased were delivered on 30 September 2026, but the delivery experience was another complete disaster. The delivery driver called me at approximately 1:00 PM and informed me that they were on their way. Based on the location they were coming from, which was less than 30 minutes away, I made arrangements to be home and took the rest of the day off work. Despite this, they only arrived at approximately 8:00 PM, claiming that they could not find my address. I had provided my address clearly at the store. The fact that the delivery driver's phone battery had died is not my problem. I am the customer, and I should not have to suffer the consequences of poor planning and a lack of communication from your delivery team. To make matters even worse, when the delivery team arrived, they demanded an additional R100 because the journey had apparently been too far. Absolutely unacceptable! I purchased the products at an agreed price from Fair Price Lakeside Mall, and that is the amount I expected to pay. I refused to pay an additional R100 because the delivery team could not simply decide to charge me extra upon arrival. I then waited for 3 October 2026, the agreed delivery date for my stove. No one contacted me to inform me that the delivery would not take place. No explanation, no update, no courtesy call — absolutely nothing! On 5 October 2026, after hearing nothing, I had to contact the store myself. I spoke to management, and the conversation left me with the impression that my stove had simply been forgotten. The explanations I received made very little sense, and I was left feeling that nobody was taking responsibility for resolving the situation. It is now 14 October 2026, and I am STILL WAITING FOR MY STOVE! The only follow-up call I have received came after I contacted the store myself. Management told me that I would be kept updated and that I had not been forgotten. Yet, since then, I have received absolutely no further communication, no meaningful explanation and no confirmed delivery date. At this point, I feel that I am being given empty promises simply to keep me quiet. Unfortunately, that will not happen. FAIR PRICE LAKESIDE MALL, THIS IS NOT HOW YOU TREAT PAYING CUSTOMERS! I paid for my products and fulfilled my side of the transaction. I have taken time off work, waited until late at night for deliveries, dealt with unreasonable additional charges, followed up repeatedly and still have not received everything I paid for. The complete lack of communication, accountability, professionalism and customer service is appalling. Customers should not have to chase a retailer for products they have already paid for, nor should they have to beg for basic updates. I am absolutely furious and deeply disappointed. This experience has completely destroyed my trust in Fair Price. Never again will I purchase anything from Fair Price.I will certainly share my experience with others so that they can make an informed decision before spending their hard-earned money at this store. I expect Fair Price to take responsibility, provide a proper explanation for these failures and, most importantly, arrange the immediate delivery of my outstanding stove. Promises mean nothing when there is no action to back them up. I have waited long enough, and I will not remain silent about this disgraceful service.
1 reviews | Active since Oct 2026
ABSOLUTELY DISGUSTED WITH THE SERVICE FROM FAIR PRICE LAKESIDE MALL, BENONI
ABSOLUTELY DISGUSTED WITH THE SERVICE FROM FAIR PRICE LAKESIDE MALL, BENONI! I purchased several products from Fair Price Lakeside Mall on 28 September 2026, and the service I have received has been absolutely unacceptable from start to finish. Firstly, I arrived at the store after 5:00 PM, knowing that they only close at 6:00 PM, as I had been working. The sales consultant made me feel incredibly stupid about the products I was purchasing, without properly explaining anything to me beforehand. As a customer, I expect professional assistance, clear explanations and respectful treatment, not to be made to feel ******** for asking questions or purchasing products. Secondly, the stove I purchased was out of stock. I understood this and was assured that it would be delivered on 3 October 2026. The other products I purchased were delivered on 30 September 2026, but the delivery experience was another complete disaster. The delivery driver called me at approximately 1:00 PM and informed me that they were on their way. Based on the location they were coming from, which was less than 30 minutes away, I made arrangements to be home and took the rest of the day off work. Despite this, they only arrived at approximately 8:00 PM, claiming that they could not find my address. I had provided my address clearly at the store. The fact that the delivery driver's phone battery had died is not my problem. I am the customer, and I should not have to suffer the consequences of poor planning and a lack of communication from your delivery team. To make matters even worse, when the delivery team arrived, they demanded an additional R100 because the journey had apparently been too far. Absolutely unacceptable! I purchased the products at an agreed price from Fair Price Lakeside Mall, and that is the amount I expected to pay. I refused to pay an additional R100 because the delivery team could not simply decide to charge me extra upon arrival. I then waited for 3 October 2026, the agreed delivery date for my stove. No one contacted me to inform me that the delivery would not take place. No explanation, no update, no courtesy call — absolutely nothing! On 5 October 2026, after hearing nothing, I had to contact the store myself. I spoke to management, and the conversation left me with the impression that my stove had simply been forgotten. The explanations I received made very little sense, and I was left feeling that nobody was taking responsibility for resolving the situation. It is now 14 October 2026, and I am STILL WAITING FOR MY STOVE! The only follow-up call I have received came after I contacted the store myself. Management told me that I would be kept updated and that I had not been forgotten. Yet, since then, I have received absolutely no further communication, no meaningful explanation and no confirmed delivery date. At this point, I feel that I am being given empty promises simply to keep me quiet. Unfortunately, that will not happen. FAIR PRICE LAKESIDE MALL, THIS IS NOT HOW YOU TREAT PAYING CUSTOMERS! I paid for my products and fulfilled my side of the transaction. I have taken time off work, waited until late at night for deliveries, dealt with unreasonable additional charges, followed up repeatedly and still have not received everything I paid for. The complete lack of communication, accountability, professionalism and customer service is appalling. Customers should not have to chase a retailer for products they have already paid for, nor should they have to beg for basic updates. I am absolutely furious and deeply disappointed. This experience has completely destroyed my trust in Fair Price. Never again will I purchase anything from Fair Price.I will certainly share my experience with others so that they can make an informed decision before spending their hard-earned money at this store. I expect Fair Price to take responsibility, provide a proper explanation for these failures and, most importantly, arrange the immediate delivery of my outstanding stove. Promises mean nothing when there is no action to back them up. I have waited long enough, and I will not remain silent about this disgraceful service.
1 reviews | Active since Aug 2018
Fair price ****med me
I have been waiting for my fridge that I in September 2026 which I was promised that I will get I in 2weeks now its been 4 weeks(October 2026)waiting for the fridge...can I get a complaint for I want to lodge a complain.i was assisted by a with dreadlocks at cosmo city...never did I get communication for thee delay..BAD SERVICE AT FAIR PRICE
1 reviews | Active since Aug 2018
Fair price ****med me
I have been waiting for my fridge that I in September 2026 which I was promised that I will get I in 2weeks now its been 4 weeks(October 2026)waiting for the fridge...can I get a complaint for I want to lodge a complain.i was assisted by a with dreadlocks at cosmo city...never did I get communication for thee delay..BAD SERVICE AT FAIR PRICE
1 reviews | Active since Dec 2021
I bought headboard on the 23 September 2026 at Fairprice and I paid cash they said its not at the...
I bought headboard on the 23 September 2026 at Fairprice and I paid cash they said its not at the shop i must come and fetch it on a following day, I went there on the following day but my headboard was not there they said they will call me until today not called me, the sales lady was shouting at me, the sales guy was drunk they refused to refund me until I took the other headboard and I told them that I will bring their headboard once they give me my money. I am very angry about their service its so disgusting towards me as a customer, all I need was my money.
1 reviews | Active since Dec 2021
I bought headboard on the 23 September 2026 at Fairprice and I paid cash they said its not at the...
I bought headboard on the 23 September 2026 at Fairprice and I paid cash they said its not at the shop i must come and fetch it on a following day, I went there on the following day but my headboard was not there they said they will call me until today not called me, the sales lady was shouting at me, the sales guy was drunk they refused to refund me until I took the other headboard and I told them that I will bring their headboard once they give me my money. I am very angry about their service its so disgusting towards me as a customer, all I need was my money.
1 reviews | Active since Aug 2024
Poor service delivery and hygiene alert.
I bought a chest of drawer for R1600 at fair price in bara, i regret my decision by at that store, after 2 days being delivered, my partner complained that it had ****roaches and got damaged, which disgusting because our health was prioritiesed even our quality satisfaction. I puked after seeing those ****roaches. The quality of the wood used it is a failure to customers as this store is given good presentation but I am angry, disappointed and dissatisfied. Action must be taken ASAP against this retail store. I wanted my money to be compansated at least 50% after all that experience. Lastly i won't recommend this store to anyone.
1 reviews | Active since Aug 2024
Poor service delivery and hygiene alert.
I bought a chest of drawer for R1600 at fair price in bara, i regret my decision by at that store, after 2 days being delivered, my partner complained that it had ****roaches and got damaged, which disgusting because our health was prioritiesed even our quality satisfaction. I puked after seeing those ****roaches. The quality of the wood used it is a failure to customers as this store is given good presentation but I am angry, disappointed and dissatisfied. Action must be taken ASAP against this retail store. I wanted my money to be compansated at least 50% after all that experience. Lastly i won't recommend this store to anyone.