Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Faithful To Nature is described as one of the most trusted natural and wellness retailers in South Africa. Customers consistently praise well researched product ranges, Product Quality & Value (4.7), and warm, personal Customer Service & Support (4.6). Delivery, Fulfilment & Logistics (4.4) is usually exceptionally fast, though a recurring theme is frustration with third party couriers on the rare orders that go wrong.
Top Strengths:
- •Product Quality & Value: Customers repeatedly describe products as well researched, natural, organic and accurately described on the site. Supplements, skincare and the household cleaning and home ranges draw specific praise, with pricing seen as competitive and genuinely good value.
Replied to 100% of negative reviews
Reply time on negative reviews: 39h 33m
TrustIndex
8.5
Â
Ranking
#3
in Online Shopping
Reply Time
198h 6m
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NPS Score
86
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 39h 33m
Nov '25 - Oct '26
Frequently Asked Questions About Faithful To Nature
What do customers say about Faithful To Nature?
Based on recent customer reviews, Faithful To Nature is described as one of the most trusted natural and wellness retailers in South Africa. Customers consistently praise well researched product ranges, Product Quality & Value (4.7), and warm, personal Customer Service & Support (4.6). Delivery, Fulfilment & Logistics (4.4) is usually exceptionally fast, though a recurring theme is frustration with third party couriers on the rare orders that go wrong.
What is Faithful To Nature's biggest strength?
Faithful To Nature's biggest strength, according to Hellopeter's AI analysis, is Product Quality & Value. Customers repeatedly describe products as well researched, natural, organic and accurately described on the site. Supplements, skincare and the household cleaning and home ranges draw specific praise, with pricing seen as competitive and genuinely good value.
What are the most common complaints about Faithful To Nature?
The most common complaint about Faithful To Nature, based on Hellopeter's AI analysis of recent customer reviews, is Delivery, Fulfilment & Logistics. Although most parcels arrive next day or even same day, a recurring theme is courier failure with DPD Laser and Dawn Wing. Complaints describe repeated out for delivery notifications, drivers unfamiliar with addresses, missing parcels and having to chase updates.
How does Faithful To Nature compare to other Online Shopping companies?
Faithful To Nature scores 4.5 out of 5 on Hellopeter's AI analysis of service quality in Online Shopping, compared to the Online Shopping industry average of 1.9. Their strongest theme is Product Accuracy (4.6); their weakest is Customer Support (4.3). The top AI-rated Online Shopping business on Hellopeter is UBUY (4.5). How is the AI Score calculated? →
Is Faithful To Nature trustworthy?
Faithful To Nature has a TrustIndex of 8.5 out of 10 on Hellopeter, based on 132 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 39 hours 33 min. Hellopeter has tracked Faithful To Nature across 775 total reviews. How is the TrustIndex calculated? →
Recent reviews (132)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Apr 2024
My Go-To for Wellness & Natural Products
I've had such a lovely experience shopping with Faithful to Nature! 💚 I love being able to find a wide variety of wellness, beauty and health-conscious products all in one place. The website is easy to browse, there's such a great selection to choose from, and I've discovered some really exciting products through them. I also appreciate the focus on more conscious and natural choices. Faithful to Nature has definitely become one of my favourite places to shop when I'm looking for products that fit into my wellness lifestyle. 🌿✨
1 reviews | Active since Apr 2024
My Go-To for Wellness & Natural Products
I've had such a lovely experience shopping with Faithful to Nature! 💚 I love being able to find a wide variety of wellness, beauty and health-conscious products all in one place. The website is easy to browse, there's such a great selection to choose from, and I've discovered some really exciting products through them. I also appreciate the focus on more conscious and natural choices. Faithful to Nature has definitely become one of my favourite places to shop when I'm looking for products that fit into my wellness lifestyle. 🌿✨
1 reviews | Active since Jul 2023
Excellent company and products - service excellent!
Over the past 3 or 4 years I've purchased numerous products from Faithful to Nature (online and in store) and can only say their products are what they claim it to be - I would not buy anything else other than Faithful to Nature products as they definitely do the job and as I'm a strong believer in only putting "clean" stuff in my body, this works very well for me!
1 reviews | Active since Jul 2023
Excellent company and products - service excellent!
Over the past 3 or 4 years I've purchased numerous products from Faithful to Nature (online and in store) and can only say their products are what they claim it to be - I would not buy anything else other than Faithful to Nature products as they definitely do the job and as I'm a strong believer in only putting "clean" stuff in my body, this works very well for me!
1 reviews | Active since Apr 2026
Order yours
Went onto the site for 1 thing ended up getting more than I needed. Who am I kidding? I needed everything! Great product selection, speedy delivery always.
1 reviews | Active since Apr 2026
Order yours
Went onto the site for 1 thing ended up getting more than I needed. Who am I kidding? I needed everything! Great product selection, speedy delivery always.
1 reviews | Active since Aug 2024
Next time send drivers that can communicate better with clients!
I just received a parcel on 17/08/2026 at around 15:30.The driver was not fami**** with Alexandra and he seemed to make it my problem.Next time please send people who are fami**** with the place.I paid the delivery feee and i expected the item to be delivered at my axact address.However i'm happy with my parcel.
1 reviews | Active since Aug 2024
Next time send drivers that can communicate better with clients!
I just received a parcel on 17/08/2026 at around 15:30.The driver was not fami**** with Alexandra and he seemed to make it my problem.Next time please send people who are fami**** with the place.I paid the delivery feee and i expected the item to be delivered at my axact address.However i'm happy with my parcel.