ABSOLUTELY DISGUSTED WITH THE SERVICE FROM FAIR PRICE LAKESIDE MALL, BENONI

ABSOLUTELY DISGUSTED WITH THE SERVICE FROM FAIR PRICE LAKESIDE MALL, BENONI!

I purchased several products from Fair Price Lakeside Mall on 28 September 2026, and the service I have received has been absolutely unacceptable from start to finish.

Firstly, I arrived at the store after 5:00 PM, knowing that they only close at 6:00 PM, as I had been working. The sales consultant made me feel incredibly stupid about the products I was purchasing, without properly explaining anything to me beforehand. As a customer, I expect professional assistance, clear explanations and respectful treatment, not to be made to feel ******** for asking questions or purchasing products.

Secondly, the stove I purchased was out of stock. I understood this and was assured that it would be delivered on 3 October 2026.

The other products I purchased were delivered on 30 September 2026, but the delivery experience was another complete disaster. The delivery driver called me at approximately 1:00 PM and informed me that they were on their way. Based on the location they were coming from, which was less than 30 minutes away, I made arrangements to be home and took the rest of the day off work. Despite this, they only arrived at approximately 8:00 PM, claiming that they could not find my address.

I had provided my address clearly at the store. The fact that the delivery driver's phone battery had died is not my problem. I am the customer, and I should not have to suffer the consequences of poor planning and a lack of communication from your delivery team.

To make matters even worse, when the delivery team arrived, they demanded an additional R100 because the journey had apparently been too far. Absolutely unacceptable! I purchased the products at an agreed price from Fair Price Lakeside Mall, and that is the amount I expected to pay. I refused to pay an additional R100 because the delivery team could not simply decide to charge me extra upon arrival.

I then waited for 3 October 2026, the agreed delivery date for my stove. No one contacted me to inform me that the delivery would not take place. No explanation, no update, no courtesy call — absolutely nothing!

On 5 October 2026, after hearing nothing, I had to contact the store myself. I spoke to management, and the conversation left me with the impression that my stove had simply been forgotten. The explanations I received made very little sense, and I was left feeling that nobody was taking responsibility for resolving the situation.

It is now 14 October 2026, and I am STILL WAITING FOR MY STOVE!

The only follow-up call I have received came after I contacted the store myself. Management told me that I would be kept updated and that I had not been forgotten. Yet, since then, I have received absolutely no further communication, no meaningful explanation and no confirmed delivery date.

At this point, I feel that I am being given empty promises simply to keep me quiet. Unfortunately, that will not happen.

FAIR PRICE LAKESIDE MALL, THIS IS NOT HOW YOU TREAT PAYING CUSTOMERS!

I paid for my products and fulfilled my side of the transaction. I have taken time off work, waited until late at night for deliveries, dealt with unreasonable additional charges, followed up repeatedly and still have not received everything I paid for.

The complete lack of communication, accountability, professionalism and customer service is appalling. Customers should not have to chase a retailer for products they have already paid for, nor should they have to beg for basic updates.

I am absolutely furious and deeply disappointed. This experience has completely destroyed my trust in Fair Price.

Never again will I purchase anything from Fair Price.I will certainly share my experience with others so that they can make an informed decision before spending their hard-earned money at this store.

I expect Fair Price to take responsibility, provide a proper explanation for these failures and, most importantly, arrange the immediate delivery of my outstanding stove.

Promises mean nothing when there is no action to back them up. I have waited long enough, and I will not remain silent about this disgraceful service.