Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Verimark is described overwhelmingly through failed products and drawn out after sales processes. Customers consistently report Genesis vacuums, irons, mops and air fryers breaking within weeks or months, followed by 21 working day repair cycles, refused refunds and unanswered emails. A small number of named staff members are praised warmly, but these bright spots sit against a broadly adversarial resolution experience.
Top Strengths:
- •Customer Service & Support: Customer Service & Support (1.4) is the least damaged theme. Individual consultants such as Bongani at Game Cresta, Paul at Keywest and the Lindile, Azole and Candice team are singled out for genuine effort, patience and follow through on stubborn repair cases.
Replied to 100% of negative reviews
Reply time on negative reviews: 20h 40m
TrustIndex
2.9
Â
Ranking
#12
in Online Shopping
Reply Time
20h 10m
Â
NPS Score
-73
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 20h 40m
Nov '25 - Oct '26
Frequently Asked Questions About Verimark
What do customers say about Verimark?
Based on recent customer reviews, Verimark is described overwhelmingly through failed products and drawn out after sales processes. Customers consistently report Genesis vacuums, irons, mops and air fryers breaking within weeks or months, followed by 21 working day repair cycles, refused refunds and unanswered emails. A small number of named staff members are praised warmly, but these bright spots sit against a broadly adversarial resolution experience.
What is Verimark's biggest strength?
Verimark's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support. Customer Service & Support (1.4) is the least damaged theme. Individual consultants such as Bongani at Game Cresta, Paul at Keywest and the Lindile, Azole and Candice team are singled out for genuine effort, patience and follow through on stubborn repair cases.
What are the most common complaints about Verimark?
The most common complaint about Verimark, based on Hellopeter's AI analysis of recent customer reviews, is Product Quality & Value. Product Quality & Value (1.0) draws the harshest criticism. Vacuums overheat and lose suction, irons trip power and stop working, mop buckets crack and leak, air fryer paint blisters and hosepipes split, often within the first months of ownership.
How does Verimark compare to other Online Shopping companies?
Verimark scores 1.1 out of 5 on Hellopeter's AI analysis of service quality in Online Shopping, compared to the Online Shopping industry average of 1.9. Their strongest theme is Customer Support (1.4); their weakest is Returns & Refunds (0.9). The top AI-rated Online Shopping business on Hellopeter is UBUY (4.5). How is the AI Score calculated? →
Is Verimark trustworthy?
Verimark has a TrustIndex of 2.9 out of 10 on Hellopeter, based on 77 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 20 hours 40 min. Hellopeter has tracked Verimark across 1,037 total reviews. How is the TrustIndex calculated? →
Recent reviews (77)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
🚨 VERIMARK — EXTREMELY DISAPPOINTED WITH YOUR PRODUCT AND CUSTOMER SERVICE! 🚨
🚨 VERIMARK — EXTREMELY DISAPPOINTED WITH YOUR PRODUCT AND CUSTOMER SERVICE! 🚨 I am absolutely disgusted with my experience with Verimark and my Genesis air fryer. I purchased my Genesis air fryer directly from a Verimark store on 8 April 2026. A few days later, I had to return it because it was already damaged when I opened it. Verimark exchanged it for a replacement, and I trusted that I was finally getting a product that would work properly. Now, on 22 October 2026, the replacement machine is COMPLETELY DEAD. It will not switch on at all! And what is Verimark's solution? Send it away for repairs, which could take TWO WEEKS OR LONGER, leaving me without my appliance! Seriously? I bought a new machine with a ONE-YEAR QUALITY GUARANTEE, and within months I am already dealing with a second faulty machine! The first one was damaged straight out of the box. Now the replacement has completely stopped working. How is this acceptable? I did not spend my hard-earned money on an appliance just to have it fail within months and then be expected to wait weeks for repairs. A replacement machine should give a customer confidence, not leave them questioning the quality of the product and the support they will receive when something goes wrong. What is the point of advertising a one-year quality guarantee if a customer cannot get a satisfactory resolution when the product fails? I understand that products sometimes develop faults, but the way a company handles the situation matters. After already having to exchange one defective machine, I expected better service and a fair solution. I WANT VERIMARK TO TAKE RESPONSIBILITY AND OFFER ME A REPLACEMENT OR AN APPROPRIATE REMEDY, NOT SIMPLY EXPECT ME TO ACCEPT WEEKS WITHOUT MY APPLIANCE. South Africa's Consumer Protection Act provides rights when goods are defective, including remedies within the first six months, subject to the applicable requirements. I expect Verimark to explain my rights under the Act and the one-year guarantee advertised on the box. I am requesting that Verimark management intervene urgently and resolve this matter fairly. If this is not addressed, I will escalate my complaint to the relevant consumer protection authorities and share my experience on public review platforms. VERIMARK, I AM WAITING FOR A PROPER RESPONSE. PLEASE EXPLAIN WHY A CUSTOMER WHO HAS ALREADY HAD ONE MACHINE EXCHANGED MUST NOW DEAL WITH A COMPLETELY DEAD REPLACEMENT AND A LENGTHY REPAIR PROCESS. Extremely disappointed. This is not the customer experience I expected. 😡
1 reviews | Active since Oct 2026
🚨 VERIMARK — EXTREMELY DISAPPOINTED WITH YOUR PRODUCT AND CUSTOMER SERVICE! 🚨
🚨 VERIMARK — EXTREMELY DISAPPOINTED WITH YOUR PRODUCT AND CUSTOMER SERVICE! 🚨 I am absolutely disgusted with my experience with Verimark and my Genesis air fryer. I purchased my Genesis air fryer directly from a Verimark store on 8 April 2026. A few days later, I had to return it because it was already damaged when I opened it. Verimark exchanged it for a replacement, and I trusted that I was finally getting a product that would work properly. Now, on 22 October 2026, the replacement machine is COMPLETELY DEAD. It will not switch on at all! And what is Verimark's solution? Send it away for repairs, which could take TWO WEEKS OR LONGER, leaving me without my appliance! Seriously? I bought a new machine with a ONE-YEAR QUALITY GUARANTEE, and within months I am already dealing with a second faulty machine! The first one was damaged straight out of the box. Now the replacement has completely stopped working. How is this acceptable? I did not spend my hard-earned money on an appliance just to have it fail within months and then be expected to wait weeks for repairs. A replacement machine should give a customer confidence, not leave them questioning the quality of the product and the support they will receive when something goes wrong. What is the point of advertising a one-year quality guarantee if a customer cannot get a satisfactory resolution when the product fails? I understand that products sometimes develop faults, but the way a company handles the situation matters. After already having to exchange one defective machine, I expected better service and a fair solution. I WANT VERIMARK TO TAKE RESPONSIBILITY AND OFFER ME A REPLACEMENT OR AN APPROPRIATE REMEDY, NOT SIMPLY EXPECT ME TO ACCEPT WEEKS WITHOUT MY APPLIANCE. South Africa's Consumer Protection Act provides rights when goods are defective, including remedies within the first six months, subject to the applicable requirements. I expect Verimark to explain my rights under the Act and the one-year guarantee advertised on the box. I am requesting that Verimark management intervene urgently and resolve this matter fairly. If this is not addressed, I will escalate my complaint to the relevant consumer protection authorities and share my experience on public review platforms. VERIMARK, I AM WAITING FOR A PROPER RESPONSE. PLEASE EXPLAIN WHY A CUSTOMER WHO HAS ALREADY HAD ONE MACHINE EXCHANGED MUST NOW DEAL WITH A COMPLETELY DEAD REPLACEMENT AND A LENGTHY REPAIR PROCESS. Extremely disappointed. This is not the customer experience I expected. 😡
1 reviews | Active since Aug 2025
When u buy a product from them they promise that u can get spare parts any time
When u buy a product from them they promise that u can get spare parts any time.We ordered parts from verimark middelburg mall up to date we did not receive anything.This is poor service at best
1 reviews | Active since Aug 2025
When u buy a product from them they promise that u can get spare parts any time
When u buy a product from them they promise that u can get spare parts any time.We ordered parts from verimark middelburg mall up to date we did not receive anything.This is poor service at best
1 reviews | Active since Apr 2015
On 10 October 2026, I visited *** Centre to book my Verimark Genesis Mega Steam Iron Black/Red 2600W for repairs.
I am concerned about the level of service received. The communication contained no salutation and failed to acknowledge us as a valued customer.
1 reviews | Active since Apr 2015
On 10 October 2026, I visited *** Centre to book my Verimark Genesis Mega Steam Iron Black/Red 2600W for repairs.
I am concerned about the level of service received. The communication contained no salutation and failed to acknowledge us as a valued customer.
1 reviews | Active since May 2017
Pathetic
Absolutely TERRIBLE service from Verimark. I am extremely disappointed and honestly furious about this experience. I handed my Genesis 3-in-1 Robot Vacuum in at Makro Carnival mall on 31 August 2026 to be sent to Verimark for assessment and servicing. I waited for over five weeks, and then on 7 October 2026 I finally received an SMS saying that my robot was READY FOR COLLECTION. Naturally, I travelled to Makro expecting that after more than a month, my robot had finally been assessed and serviced. Only to arrive at the store and be told that Verimark apparently "tried to contact me" but could not get hold of me, and that I apparently need to BUY A FILTER. ARE YOU SERIOUS?! You had my contact details. You had my ***. If you couldn't reach me by phone, why didn't you email me? Why wait more than five weeks and then send an SMS saying my appliance is "ready for collection" without clearly telling me that the issue apparently had not been resolved? What exactly was done to my robot during those five weeks? If the filter was the issue, why wasn't I contacted and given the opportunity to authorise the purchase? Instead, I had to travel all the way to Makro just to find out that apparently I now need to spend more money. This entire process has been a complete waste of my time. The communication has been appalling, and the level of customer service has been extremely disappointing. I sent the appliance in for SERVICE, not to have it sit somewhere for over a month and then be told to go and buy a filter. I expected MUCH better from Verimark. This experience has seriously damaged my confidence in the brand, and I would think very carefully before purchasing another Verimark product. Absolutely unacceptable. Do better.
1 reviews | Active since May 2017
Pathetic
Absolutely TERRIBLE service from Verimark. I am extremely disappointed and honestly furious about this experience. I handed my Genesis 3-in-1 Robot Vacuum in at Makro Carnival mall on 31 August 2026 to be sent to Verimark for assessment and servicing. I waited for over five weeks, and then on 7 October 2026 I finally received an SMS saying that my robot was READY FOR COLLECTION. Naturally, I travelled to Makro expecting that after more than a month, my robot had finally been assessed and serviced. Only to arrive at the store and be told that Verimark apparently "tried to contact me" but could not get hold of me, and that I apparently need to BUY A FILTER. ARE YOU SERIOUS?! You had my contact details. You had my ***. If you couldn't reach me by phone, why didn't you email me? Why wait more than five weeks and then send an SMS saying my appliance is "ready for collection" without clearly telling me that the issue apparently had not been resolved? What exactly was done to my robot during those five weeks? If the filter was the issue, why wasn't I contacted and given the opportunity to authorise the purchase? Instead, I had to travel all the way to Makro just to find out that apparently I now need to spend more money. This entire process has been a complete waste of my time. The communication has been appalling, and the level of customer service has been extremely disappointing. I sent the appliance in for SERVICE, not to have it sit somewhere for over a month and then be told to go and buy a filter. I expected MUCH better from Verimark. This experience has seriously damaged my confidence in the brand, and I would think very carefully before purchasing another Verimark product. Absolutely unacceptable. Do better.
1 reviews | Active since Jun 2019
Dissatisfied with their appliances
I purchased a verimark Genesis steam iron in June this year and within 2days it was giving issues i returned it and they gave another 1 then the 1 that they replaced has been burning,hooking and tearing my clothes i asked them for a refund and they refused telling me it needs to be sent in etc after this being the second iron with several issues..
1 reviews | Active since Jun 2019
Dissatisfied with their appliances
I purchased a verimark Genesis steam iron in June this year and within 2days it was giving issues i returned it and they gave another 1 then the 1 that they replaced has been burning,hooking and tearing my clothes i asked them for a refund and they refused telling me it needs to be sent in etc after this being the second iron with several issues..
1 reviews | Active since Feb 2026
They broke my genesis instead of fixing it and just sent it back afterwards
My genesis vaccum cleaner that I sent to verimark for the 4the time for repairs came back yesterday from repairs yesterday broken...i sent it to them on the 19th of August and they gave me repair number *** is ready for collection. Any products not collected in 3 months will be sold" I just opened it now only to find the water dispensing pipe that I asked them to fix because water was not coming through....now its completely broken.... I have no idea what to do with Verimarks level of incompetence anymore....
1 reviews | Active since Feb 2026
They broke my genesis instead of fixing it and just sent it back afterwards
My genesis vaccum cleaner that I sent to verimark for the 4the time for repairs came back yesterday from repairs yesterday broken...i sent it to them on the 19th of August and they gave me repair number *** is ready for collection. Any products not collected in 3 months will be sold" I just opened it now only to find the water dispensing pipe that I asked them to fix because water was not coming through....now its completely broken.... I have no idea what to do with Verimarks level of incompetence anymore....
1 reviews | Active since May 2016
Genesis vacuum cleaner accessories
Vacuum cleaner floor head is an extremely weak design. Under domestic use conditions it fails repeatedly at the same weak spots. No replacement parts are available, only the complete head.
1 reviews | Active since May 2016
Genesis vacuum cleaner accessories
Vacuum cleaner floor head is an extremely weak design. Under domestic use conditions it fails repeatedly at the same weak spots. No replacement parts are available, only the complete head.
1 reviews | Active since Jul 2020
Extremely Disappointing Customer Experience with Verimark – Genesis HydroVac Plus
Verimark is seriously not what they portray themselves to be when it comes to customer service and after-sales support. I purchased a Genesis HydroVac Plus, and after only approximately five months of ownership, the vacuum developed a fault. What makes this even more disappointing is that the vacuum was not used every day or even on a daily basis. I contacted Verimark expecting the matter to be handled professionally and efficiently. I was instructed to take the complete unit, accessories, filters and proof of purchase to the Kenilworth branch in Cape Town, which I did. I was then advised that I would receive feedback within 21 days. In my opinion, this is simply not an acceptable level of service for a product that has failed after only five months and was not even used on a daily basis. A customer should not have to wait up to three weeks just to receive feedback on a relatively new appliance that has developed a fault. I have also tried contacting Verimark numerous times by telephone, and this has been an extremely frustrating experience. The calls either go unanswered, or I remain on hold for an extended period. On several occasions, I have been number three in the queue and still never managed to get through to an agent. This is an extremely poor customer experience, particularly when you are trying to resolve a product fault. What makes this even more disappointing is the contrast between the experience I am receiving and the values Verimark publicly promotes. Verimark speaks about quality, service, customer satisfaction and striving for "only the very best." Unfortunately, my experience so far has not reflected those values. Quality and service should not only be marketing statements. They should be demonstrated when something goes wrong. I purchased this vacuum expecting a quality product that would last. I certainly did not expect it to develop a fault after approximately five months, particularly given that it was not used on a daily basis. I am requesting a replacement rather than simply accepting a repair, considering how soon the fault occurred and the limited use the appliance received. At this point, I am seriously disappointed with Verimark and the customer service I have received. The difficulty in getting through to an agent, combined with being told to expect feedback within 21 days, has made this an extremely frustrating experience. This is not the level of service I would expect from a company that promotes itself as being committed to quality, service and customer satisfaction.
1 reviews | Active since Jul 2020
Extremely Disappointing Customer Experience with Verimark – Genesis HydroVac Plus
Verimark is seriously not what they portray themselves to be when it comes to customer service and after-sales support. I purchased a Genesis HydroVac Plus, and after only approximately five months of ownership, the vacuum developed a fault. What makes this even more disappointing is that the vacuum was not used every day or even on a daily basis. I contacted Verimark expecting the matter to be handled professionally and efficiently. I was instructed to take the complete unit, accessories, filters and proof of purchase to the Kenilworth branch in Cape Town, which I did. I was then advised that I would receive feedback within 21 days. In my opinion, this is simply not an acceptable level of service for a product that has failed after only five months and was not even used on a daily basis. A customer should not have to wait up to three weeks just to receive feedback on a relatively new appliance that has developed a fault. I have also tried contacting Verimark numerous times by telephone, and this has been an extremely frustrating experience. The calls either go unanswered, or I remain on hold for an extended period. On several occasions, I have been number three in the queue and still never managed to get through to an agent. This is an extremely poor customer experience, particularly when you are trying to resolve a product fault. What makes this even more disappointing is the contrast between the experience I am receiving and the values Verimark publicly promotes. Verimark speaks about quality, service, customer satisfaction and striving for "only the very best." Unfortunately, my experience so far has not reflected those values. Quality and service should not only be marketing statements. They should be demonstrated when something goes wrong. I purchased this vacuum expecting a quality product that would last. I certainly did not expect it to develop a fault after approximately five months, particularly given that it was not used on a daily basis. I am requesting a replacement rather than simply accepting a repair, considering how soon the fault occurred and the limited use the appliance received. At this point, I am seriously disappointed with Verimark and the customer service I have received. The difficulty in getting through to an agent, combined with being told to expect feedback within 21 days, has made this an extremely frustrating experience. This is not the level of service I would expect from a company that promotes itself as being committed to quality, service and customer satisfaction.