1 reviews | Active since Apr 2015
On 10 October 2026, I visited *** Centre to book my Verimark Genesis Mega Steam Iron Black/Red 2600W for repairs.
I am concerned about the level of service received. The communication contained no salutation and failed to acknowledge us as a valued customer.
Dear Bibi,
We sincerely apologise for your experience at our K90 Centre while booking repairs for your Genesis Mega Steam Iron. We value you as a customer and are sorry our communication did not meet the service standards you deserve.
Kindly share your proof of purchase and repair reference number with us so that we can look into the matter and assist you further.
Please also let us know if there is anything else regarding your experience that you would like us to address.
Thank you for bringing this to our attention. We appreciate your feedback and the opportunity to assist you.
Regards,
The Verimark Team
Dear Bibi,
We sincerely apologise for your experience at our K90 Centre while booking repairs for your Genesis Mega Steam Iron. We value you as a customer and are sorry our communication did not meet the service standards you deserve.
Kindly share your proof of purchase and repair reference number with us so that we can look into the matter and assist you further.
Please also let us know if there is anything else regarding your experience that you would like us to address.
Thank you for bringing this to our attention. We appreciate your feedback and the opportunity to assist you.
Regards,
The Verimark Team
Dear Bibi,
Thank you for your patience.
We're writing to let you know that our repair centre has received your Genesis Mega Steam Iron. Our team will follow the necessary internal processes and assess the iron. Once the assessment is complete, we will share the findings in the technical report and advise you on the next steps.
We apologise for any inconvenience caused and appreciate your patience while our team attends to your repair.
Regards,
The Verimark Team
Dear Bibi,
Thank you for your patience.
We're writing to let you know that our repair centre has received your Genesis Mega Steam Iron. Our team will follow the necessary internal processes and assess the iron. Once the assessment is complete, we will share the findings in the technical report and advise you on the next steps.
We apologise for any inconvenience caused and appreciate your patience while our team attends to your repair.
Regards,
The Verimark Team