1 reviews | Active since Feb 2026
They broke my genesis instead of fixing it and just sent it back afterwards
My genesis vaccum cleaner that I sent to verimark for the 4the time for repairs came back yesterday from repairs yesterday broken...i sent it to them on the 19th of August and they gave me repair number *** is ready for collection. Any products not collected in 3 months will be sold" I just opened it now only to find the water dispensing pipe that I asked them to fix because water was not coming through....now its completely broken.... I have no idea what to do with Verimarks level of incompetence anymore....
Hi Bulelwa,
We sincerely apologise that your Genesis vacuum cleaner was returned to you with the water dispensing pipe still not functioning correctly. We understand your frustration, especially as this is the fourth time the unit has been booked in for repairs.
Please return the unit to Makro Germiston or your nearest Verimark store and advise the store that it needs to be rebooked under the repair guarantee for further assessment and repair.
Could you please also provide us with the repair number from your previous repair so that we can investigate what happened?
We apologise for the inconvenience caused and will do our best to assist in getting this resolved.
Regards,
The Verimark Team
Hi Bulelwa,
We sincerely apologise that your Genesis vacuum cleaner was returned to you with the water dispensing pipe still not functioning correctly. We understand your frustration, especially as this is the fourth time the unit has been booked in for repairs.
Please return the unit to Makro Germiston or your nearest Verimark store and advise the store that it needs to be rebooked under the repair guarantee for further assessment and repair.
Could you please also provide us with the repair number from your previous repair so that we can investigate what happened?
We apologise for the inconvenience caused and will do our best to assist in getting this resolved.
Regards,
The Verimark Team
Hi Bulelwa,
Thank you for your response and for providing the repair number.
Based on our investigation, we can confirm that pictures of the unit were shared with Portia at Makro Germiston before the unit left our Verimark Service Centre.
However, we would like to investigate the matter further to establish what happened after the unit left our Service Centre.
We kindly ask that you return the unit to Makro Germiston. Please advise the team that Verimark is investigating the matter and that the unit needs to be assessed again.
If possible, please ask the Makro team to call us while you are in the store so that we can assist and try to resolve the matter with you while you are there.
We sincerely apologise for the inconvenience and frustration caused, especially after the unit has already been booked in for repairs several times.
Regards,
The Verimark Team
Hi Bulelwa,
Thank you for your response and for providing the repair number.
Based on our investigation, we can confirm that pictures of the unit were shared with Portia at Makro Germiston before the unit left our Verimark Service Centre.
However, we would like to investigate the matter further to establish what happened after the unit left our Service Centre.
We kindly ask that you return the unit to Makro Germiston. Please advise the team that Verimark is investigating the matter and that the unit needs to be assessed again.
If possible, please ask the Makro team to call us while you are in the store so that we can assist and try to resolve the matter with you while you are there.
We sincerely apologise for the inconvenience and frustration caused, especially after the unit has already been booked in for repairs several times.
Regards,
The Verimark Team