Pathetic

Absolutely TERRIBLE service from Verimark. I am extremely disappointed and honestly furious about this experience. I handed my Genesis 3-in-1 Robot Vacuum in at Makro Carnival mall on 31 August 2026 to be sent to Verimark for assessment and servicing. I waited for over five weeks, and then on 7 October 2026 I finally received an SMS saying that my robot was READY FOR COLLECTION. Naturally, I travelled to Makro expecting that after more than a month, my robot had finally been assessed and serviced. Only to arrive at the store and be told that Verimark apparently "tried to contact me" but could not get hold of me, and that I apparently need to BUY A FILTER. ARE YOU SERIOUS?! You had my contact details. You had my ***. If you couldn't reach me by phone, why didn't you email me? Why wait more than five weeks and then send an SMS saying my appliance is "ready for collection" without clearly telling me that the issue apparently had not been resolved? What exactly was done to my robot during those five weeks? If the filter was the issue, why wasn't I contacted and given the opportunity to authorise the purchase? Instead, I had to travel all the way to Makro just to find out that apparently I now need to spend more money. This entire process has been a complete waste of my time. The communication has been appalling, and the level of customer service has been extremely disappointing. I sent the appliance in for SERVICE, not to have it sit somewhere for over a month and then be told to go and buy a filter. I expected MUCH better from Verimark. This experience has seriously damaged my confidence in the brand, and I would think very carefully before purchasing another Verimark product. Absolutely unacceptable. Do better.