1 reviews | Active since Jun 2019
Dissatisfied with their appliances
I purchased a verimark Genesis steam iron in June this year and within 2days it was giving issues i returned it and they gave another 1 then the 1 that they replaced has been burning,hooking and tearing my clothes i asked them for a refund and they refused telling me it needs to be sent in etc after this being the second iron with several issues..
Hi Charissa,
We are sorry to hear about the issues you have experienced with your Genesis Steam Iron, especially after already receiving a replacement.
We understand your frustration, particularly as you are experiencing further issues with the replacement unit. As the unit is still within the guarantee period, it does need to be assessed by our technical team to determine the cause of the fault and the appropriate resolution.
Please contact our Customer Care team on ***or email *** so that we can assist you with arranging the assessment. We will do our best to assist in resolving the matter as quickly as possible.
Regards,
The Verimark Team
Hi Charissa,
We are sorry to hear about the issues you have experienced with your Genesis Steam Iron, especially after already receiving a replacement.
We understand your frustration, particularly as you are experiencing further issues with the replacement unit. As the unit is still within the guarantee period, it does need to be assessed by our technical team to determine the cause of the fault and the appropriate resolution.
Please contact our Customer Care team on ***or email *** so that we can assist you with arranging the assessment. We will do our best to assist in resolving the matter as quickly as possible.
Regards,
The Verimark Team