Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Teljoy is described as easy to sign up with but extremely difficult to deal with once something goes wrong. Customers consistently praise a small group of named technical and account agents, yet a recurring theme is unanswered emails, unresolved repairs, continued billing after contracts end, and credit bureau listings raised despite proof of payment being supplied.
Top Strengths:
- •Customer Service & Support: Customer Service & Support (2.4) carries the only meaningful praise, with named agents such as Dylan Roux, Masesi, Gift, Dudu, Nthabiseng and Lerato repeatedly celebrated for updates and follow through. Outside those individuals, customers describe silence, dropped calls and unreachable managers.
Replied to 99% of negative reviews
Reply time on negative reviews: 3h 51m
TrustIndex
4
Ranking
#7
in Consumer Goods
Reply Time
3h 56m
NPS Score
-56
Recommended: Unlikely
Replied to 99% of negative reviews
Reply time on negative reviews: 3h 51m
Nov '25 - Oct '26
Frequently Asked Questions About Teljoy
What do customers say about Teljoy?
Based on recent customer reviews, Teljoy is described as easy to sign up with but extremely difficult to deal with once something goes wrong. Customers consistently praise a small group of named technical and account agents, yet a recurring theme is unanswered emails, unresolved repairs, continued billing after contracts end, and credit bureau listings raised despite proof of payment being supplied.
What is Teljoy's biggest strength?
Teljoy's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support. Customer Service & Support (2.4) carries the only meaningful praise, with named agents such as Dylan Roux, Masesi, Gift, Dudu, Nthabiseng and Lerato repeatedly celebrated for updates and follow through. Outside those individuals, customers describe silence, dropped calls and unreachable managers.
What are the most common complaints about Teljoy?
The most common complaint about Teljoy, based on Hellopeter's AI analysis of recent customer reviews, is Accounts, Billing & Digital Platforms. Accounts, Billing & Digital Platforms (1.1) is a severe pain point. Customers report arrears listed with Experian and ITC after payment, billing that continues once contracts end or ownership transfers, double and unauthorised debits, and unwanted add on fees they cannot cancel.
How does Teljoy compare to other Consumer Goods companies?
Teljoy scores 1.4 out of 5 on Hellopeter's AI analysis of service quality in Consumer Goods, compared to the Consumer Goods industry average of 1.8. Their strongest theme is Customer Service (1.6); their weakest is Communication (1.2). The top AI-rated Consumer Goods business on Hellopeter is JJ Plates & Signs CC (4.5). How is the AI Score calculated? →
Is Teljoy trustworthy?
Teljoy has a TrustIndex of 4 out of 10 on Hellopeter, based on 304 reviews in the last 12 months. They reply to 99% of negative reviews, typically within 3 hours 51 min. Hellopeter has tracked Teljoy across 2,389 total reviews. How is the TrustIndex calculated? →
Recent reviews (304)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Sept 2024
Disgusted by rude agent! Zero empathy for a working mother asking for a few days grace.
I am deeply hurt and disgusted by the appalling treatment I received from a Teljoy agent today. I have always tried my best to keep my *** up to date. Due to sudden work complications after returning from maternity leave, I am facing a temporary financial hurdle this month. Despite this, I immediately made a small payment the moment I got an SMS to show good faith and keep my *** active. When I called to explain that I am a mother with a newborn just trying to make ends meet until my payday on the 15th, the agent was incredibly rude. He aggressively asked me "WHY am I paying like this" and shouted, "NO, make your payment now, you can't be paying like this." He completely refused to listen or give me a few days of grace. This is the first month I have ever struggled. Your agents have zero empathy, pathetic communication, and absolutely no listening skills. I am not refusing to pay; I am paying what I can until next week! I want a senior manager to review this call recording, take action against this agent, and contact me to confirm a temporary arrangement until the 15th without judging or insulting me.
1 reviews | Active since Sept 2024
Disgusted by rude agent! Zero empathy for a working mother asking for a few days grace.
I am deeply hurt and disgusted by the appalling treatment I received from a Teljoy agent today. I have always tried my best to keep my *** up to date. Due to sudden work complications after returning from maternity leave, I am facing a temporary financial hurdle this month. Despite this, I immediately made a small payment the moment I got an SMS to show good faith and keep my *** active. When I called to explain that I am a mother with a newborn just trying to make ends meet until my payday on the 15th, the agent was incredibly rude. He aggressively asked me "WHY am I paying like this" and shouted, "NO, make your payment now, you can't be paying like this." He completely refused to listen or give me a few days of grace. This is the first month I have ever struggled. Your agents have zero empathy, pathetic communication, and absolutely no listening skills. I am not refusing to pay; I am paying what I can until next week! I want a senior manager to review this call recording, take action against this agent, and contact me to confirm a temporary arrangement until the 15th without judging or insulting me.
1 reviews | Active since Sept 2026
very bad
I will never recommend teljoy to anyone, its a bad company period. They debited twice this month for a fridge that i ordered last month luckily i was able to dispute the second debit, the only problem now is that they keep sending me messages telling me to pay of which i did, i regret taking the fridge from this bogus company.
1 reviews | Active since Sept 2026
very bad
I will never recommend teljoy to anyone, its a bad company period. They debited twice this month for a fridge that i ordered last month luckily i was able to dispute the second debit, the only problem now is that they keep sending me messages telling me to pay of which i did, i regret taking the fridge from this bogus company.
1 reviews | Active since Dec 2010
Defective Teljoy Lounge Suite – No Resolution After More Than Two Months
I received a new Calagan lounge suite from Teljoy on 20 July 2026. I opened the suite on 23 July 2026, only to discover that the left front foot of the 2-seater couch was defective/broken. I immediately contacted Teljoy regarding the problem sending videos etc, and have followed up with them on several occasions. Unfortunately, as of 2 October 2026, the defective unit has still not been inspected, repaired, or replaced. This is extremely disappointing, especially considering that I have been a loyal Teljoy customer for many years. During all this time, I have always kept my *** in good standing, and in fact, my *** is currently paid a few months in advance. What is particularly frustrating is that Teljoy has no problem sending me monthly WhatsApp reminders to make my payments, yet I have received no meaningful communication or resolution regarding a defective product that I reported shortly after receiving it. I understand that products can sometimes arrive with defects, but what I expect from a company such as Teljoy is proper communication, accountability, and a reasonable turnaround time to resolve the problem. I am extremely unhappy with the way this matter has been handled. After being a loyal customer for years, I feel that my concerns are simply being ignored. I would like Teljoy to urgently attend to this matter and either repair or replace the defective 2-seater couch and provide me with a clear explanation as to why it has taken more than two months to resolve such a straightforward issue. I hope that by raising this matter publicly, Teljoy will finally take the complaint seriously and provide the level of customer service that a long-standing, paying customer should reasonably expect.
1 reviews | Active since Dec 2010
Defective Teljoy Lounge Suite – No Resolution After More Than Two Months
I received a new Calagan lounge suite from Teljoy on 20 July 2026. I opened the suite on 23 July 2026, only to discover that the left front foot of the 2-seater couch was defective/broken. I immediately contacted Teljoy regarding the problem sending videos etc, and have followed up with them on several occasions. Unfortunately, as of 2 October 2026, the defective unit has still not been inspected, repaired, or replaced. This is extremely disappointing, especially considering that I have been a loyal Teljoy customer for many years. During all this time, I have always kept my *** in good standing, and in fact, my *** is currently paid a few months in advance. What is particularly frustrating is that Teljoy has no problem sending me monthly WhatsApp reminders to make my payments, yet I have received no meaningful communication or resolution regarding a defective product that I reported shortly after receiving it. I understand that products can sometimes arrive with defects, but what I expect from a company such as Teljoy is proper communication, accountability, and a reasonable turnaround time to resolve the problem. I am extremely unhappy with the way this matter has been handled. After being a loyal customer for years, I feel that my concerns are simply being ignored. I would like Teljoy to urgently attend to this matter and either repair or replace the defective 2-seater couch and provide me with a clear explanation as to why it has taken more than two months to resolve such a straightforward issue. I hope that by raising this matter publicly, Teljoy will finally take the complaint seriously and provide the level of customer service that a long-standing, paying customer should reasonably expect.
1 reviews | Active since Nov 2025
Microwave . That has been broken for over a month .
This company is really bad . I have now been waiting for my microwave to be repaired for over a month . Numurouse calls have been made . People promise to call you back and nothing happens. You get told there nothing wrong . And get it back half assembled and broken still . You guys should re evaluate how you do business .
1 reviews | Active since Nov 2025
Microwave . That has been broken for over a month .
This company is really bad . I have now been waiting for my microwave to be repaired for over a month . Numurouse calls have been made . People promise to call you back and nothing happens. You get told there nothing wrong . And get it back half assembled and broken still . You guys should re evaluate how you do business .
1 reviews | Active since Mar 2014
Teljoy keeps debiting incorrect amount
Teljoy has once again debited my *** incorrectly — this time R546.93 instead of the agreed amount. Despite multiple *** and complaints, they continue to ignore my dispute and fail to correct their system. This repeated overcharging is unacceptable and shows blatant disregard for customers. I demand immediate correction, refund of all excess debits, and accountability for their ongoing misconduct.
1 reviews | Active since Mar 2014
Teljoy keeps debiting incorrect amount
Teljoy has once again debited my *** incorrectly — this time R546.93 instead of the agreed amount. Despite multiple *** and complaints, they continue to ignore my dispute and fail to correct their system. This repeated overcharging is unacceptable and shows blatant disregard for customers. I demand immediate correction, refund of all excess debits, and accountability for their ongoing misconduct.
1 reviews | Active since Oct 2019
*** - Worst service ever
I am more than happy to write another review since the previous one was removed. My 36 month rent to own rental contract was coming to an end, so I asked the Teljoy team what is the process of ending the contract and taking ownership. After a few days - No answer. After eventually getting an answer from one of their agents, I asked specifically if I have any outstanding payments still on my *** - the agent confirmed TWICE on email that no, I do not owe anything on my *** anymore and I will not be debited further and that they have started with the transferal process. To my surprise, I get bombarded with emails, SMS's stating that I still owe? So, when I asked the agent why do I still owe - No explanation was given, just a stern cold reply saying I need to pay. To say I am irritated, disappointed and angry at this "service" is an understatement. To me it is starting to feel like some **** to make money out of me one last time before they transfer the television to my name. The collections department I was dealing with this morning takes no accountability, no apologies and no solutions. I highly suggest that their "call center agents" go on training. Reading and writing is a basic skill when dealing with customers. Be very weary when opening an *** with them.
1 reviews | Active since Oct 2019
*** - Worst service ever
I am more than happy to write another review since the previous one was removed. My 36 month rent to own rental contract was coming to an end, so I asked the Teljoy team what is the process of ending the contract and taking ownership. After a few days - No answer. After eventually getting an answer from one of their agents, I asked specifically if I have any outstanding payments still on my *** - the agent confirmed TWICE on email that no, I do not owe anything on my *** anymore and I will not be debited further and that they have started with the transferal process. To my surprise, I get bombarded with emails, SMS's stating that I still owe? So, when I asked the agent why do I still owe - No explanation was given, just a stern cold reply saying I need to pay. To say I am irritated, disappointed and angry at this "service" is an understatement. To me it is starting to feel like some **** to make money out of me one last time before they transfer the television to my name. The collections department I was dealing with this morning takes no accountability, no apologies and no solutions. I highly suggest that their "call center agents" go on training. Reading and writing is a basic skill when dealing with customers. Be very weary when opening an *** with them.
1 reviews | Active since Feb 2024
TELJOY **** SERVICE
⭐ 1 STAR ONLY BECAUSE ZERO ISN’T AN OPTION ⭐ Absolutely disgusting customer service from Teljoy. My dishwasher started showing an F54 error, so I logged a repair ticket. After receiving absolutely no meaningful assistance, I had to log a second ticket. I have now been waiting for THREE WEEKS for a technician to simply contact me and arrange an appointment to inspect and repair the appliance. Three weeks. Two logged tickets. Multiple calls to Teljoy. And still nothing. What exactly am I paying for if, when the appliance breaks, Teljoy cannot even get a technician out to assess the problem? I have spent my time repeatedly chasing your call centre, explaining the same problem over and over again, only to be told that the matter has been escalated or that someone will contact me. Clearly, “escalated” at Teljoy means it gets thrown into a black hole and forgotten about. This is completely unacceptable and an absolute joke of a customer service experience. At this point, Teljoy can honestly take the dishwasher and chuck it where the sun doesn’t shine, because I am beyond frustrated with the lack of service and complete disregard for your customer. If this is how Teljoy treats customers once they have their money, I would strongly reconsider using this company. Three weeks for a technician to attend a faulty appliance is not reasonable service. It is unacceptable. Teljoy, SORT THIS OUT.
1 reviews | Active since Feb 2024
TELJOY **** SERVICE
⭐ 1 STAR ONLY BECAUSE ZERO ISN’T AN OPTION ⭐ Absolutely disgusting customer service from Teljoy. My dishwasher started showing an F54 error, so I logged a repair ticket. After receiving absolutely no meaningful assistance, I had to log a second ticket. I have now been waiting for THREE WEEKS for a technician to simply contact me and arrange an appointment to inspect and repair the appliance. Three weeks. Two logged tickets. Multiple calls to Teljoy. And still nothing. What exactly am I paying for if, when the appliance breaks, Teljoy cannot even get a technician out to assess the problem? I have spent my time repeatedly chasing your call centre, explaining the same problem over and over again, only to be told that the matter has been escalated or that someone will contact me. Clearly, “escalated” at Teljoy means it gets thrown into a black hole and forgotten about. This is completely unacceptable and an absolute joke of a customer service experience. At this point, Teljoy can honestly take the dishwasher and chuck it where the sun doesn’t shine, because I am beyond frustrated with the lack of service and complete disregard for your customer. If this is how Teljoy treats customers once they have their money, I would strongly reconsider using this company. Three weeks for a technician to attend a faulty appliance is not reasonable service. It is unacceptable. Teljoy, SORT THIS OUT.