Disgusted by rude agent! Zero empathy for a working mother asking for a few days grace.

I am deeply hurt and disgusted by the appalling treatment I received from a Teljoy agent today. I have always tried my best to keep my *** up to date. Due to sudden work complications after returning from maternity leave, I am facing a temporary financial hurdle this month. Despite this, I immediately made a small payment the moment I got an SMS to show good faith and keep my *** active. When I called to explain that I am a mother with a newborn just trying to make ends meet until my payday on the 15th, the agent was incredibly rude. He aggressively asked me "WHY am I paying like this" and shouted, "NO, make your payment now, you can't be paying like this." He completely refused to listen or give me a few days of grace. This is the first month I have ever struggled. Your agents have zero empathy, pathetic communication, and absolutely no listening skills. I am not refusing to pay; I am paying what I can until next week! I want a senior manager to review this call recording, take action against this agent, and contact me to confirm a temporary arrangement until the 15th without judging or insulting me.