Defective Teljoy Lounge Suite – No Resolution After More Than Two Months

I received a new Calagan lounge suite from Teljoy on 20 July 2026. I opened the suite on 23 July 2026, only to discover that the left front foot of the 2-seater couch was defective/broken.

I immediately contacted Teljoy regarding the problem sending videos etc, and have followed up with them on several occasions. Unfortunately, as of 2 October 2026, the defective unit has still not been inspected, repaired, or replaced.

This is extremely disappointing, especially considering that I have been a loyal Teljoy customer for many years. During all this time, I have always kept my *** in good standing, and in fact, my *** is currently paid a few months in advance.

What is particularly frustrating is that Teljoy has no problem sending me monthly WhatsApp reminders to make my payments, yet I have received no meaningful communication or resolution regarding a defective product that I reported shortly after receiving it.

I understand that products can sometimes arrive with defects, but what I expect from a company such as Teljoy is proper communication, accountability, and a reasonable turnaround time to resolve the problem.

I am extremely unhappy with the way this matter has been handled. After being a loyal customer for years, I feel that my concerns are simply being ignored.

I would like Teljoy to urgently attend to this matter and either repair or replace the defective 2-seater couch and provide me with a clear explanation as to why it has taken more than two months to resolve such a straightforward issue.

I hope that by raising this matter publicly, Teljoy will finally take the complaint seriously and provide the level of customer service that a long-standing, paying customer should reasonably expect.