*** - Worst service ever

I am more than happy to write another review since the previous one was removed.

My 36 month rent to own rental contract was coming to an end, so I asked the Teljoy team what is the process of ending the contract and taking ownership. After a few days - No answer.

After eventually getting an answer from one of their agents, I asked specifically if I have any outstanding payments still on my *** - the agent confirmed TWICE on email that no, I do not owe anything on my *** anymore and I will not be debited further and that they have started with the transferal process.

To my surprise, I get bombarded with emails, SMS's stating that I still owe? So, when I asked the agent why do I still owe - No explanation was given, just a stern cold reply saying I need to pay. To say I am irritated, disappointed and angry at this "service" is an understatement. To me it is starting to feel like some **** to make money out of me one last time before they transfer the television to my name.

The collections department I was dealing with this morning takes no accountability, no apologies and no solutions. I highly suggest that their "call center agents" go on training. Reading and writing is a basic skill when dealing with customers. Be very weary when opening an *** with them.