Teljoy staff are the most unprofessional and rude!

This is the worst service I’ve had with any company. I am currently in my 3 rd year with Teljoy and the amount of instances I had with them is just unbelievable. I contacted about 3 months ago with a request to change my banking details and a received a mandate form which I filled out and sent over. I have then received no correspondence advising whether it has been updated or not. I then tried making a manual payment online and their service was unavailable at the time and my bank then put the payment on reserve. I called in to let them know what happened and the advised I need to speak to my bank to release the funds but my bank required Teljoy to send an email to advise that the payment hasn’t been received and I made contact with them again letting them know what the bank said, the agent told me that it is not their job to call the bank to have this resolved, it’s between my bank and me and dropped the phone in my ear. My credit score in now in shambles because of this and I tried calling this morning again where I requested to log a formal complaint and the agent spoke over me before I was even finished speaking. She put me through to the account team who’s lines were busy and I then asked to speak to a senior staff member and was told again the lines are busy then the call was dropped on me again. What do I do after this?

It is not just once it happened, it happened more than 3 times. I have made multiple complaints and guess who contacted back to resolved the complaint? NOBODY, not a single soul. I just receive emails to say the matter had been closed but there was no contact from anyone attempting to resolve the complaint. I now have to wait another 6 months with the hopes that you will not may any other errors to but a house because 1 missed payment makes me a risk when applying for a home loan!!!! You have put me through so much stress! Financially mostly and all I get is a ‘We are sorry, this is not the level of service we want our customers to receive’. Employ staff who respects their customers and that can actually do the job and ones who take pride in their work! Not those lazy ones you have now!!!