Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Old School SA presents a sharp split between what it makes and how it operates. Customers consistently celebrate the premium feel of the Springbok and club ranges under Product Quality & Value (3.0), while a recurring theme is unanswered support email, part shipped orders and refunds that never arrive. Fulfilment and after sales handling dominate the negative sentiment across the period reviewed.
Top Strengths:
- •Product Quality & Value: Product Quality & Value (3.0) is the clear high point. Customers describe premium cotton, precise stitching, a flattering boxy fit and gift worthy packaging, with repeat buyers calling the jerseys made to last. Sizing that runs slim and price resistance temper the score.
Replied to 22% of negative reviews
Reply time on negative reviews: 188h 45m
TrustIndex
2.1
Reply Time
169h 17m
NPS Score
-94
Recommended: Unlikely
Replied to 22% of negative reviews
Reply time on negative reviews: 188h 45m
Nov '25 - Oct '26
Frequently Asked Questions About Old School SA
What do customers say about Old School SA?
Based on recent customer reviews, Old School SA presents a sharp split between what it makes and how it operates. Customers consistently celebrate the premium feel of the Springbok and club ranges under Product Quality & Value (3.0), while a recurring theme is unanswered support email, part shipped orders and refunds that never arrive. Fulfilment and after sales handling dominate the negative sentiment across the period reviewed.
What is Old School SA's biggest strength?
Old School SA's biggest strength, according to Hellopeter's AI analysis, is Product Quality & Value. Product Quality & Value (3.0) is the clear high point. Customers describe premium cotton, precise stitching, a flattering boxy fit and gift worthy packaging, with repeat buyers calling the jerseys made to last. Sizing that runs slim and price resistance temper the score.
What are the most common complaints about Old School SA?
The most common complaint about Old School SA, based on Hellopeter's AI analysis of recent customer reviews, is Accounts, Billing & Digital Platforms. Accounts, Billing & Digital Platforms (1.0) suffers from a website with no functional return option, promo codes that are not applied, payments taken against orders that later show as non existent and store credits that never reflect on the online profile.
How does Old School SA compare to other Fashion & Clothing companies?
Old School SA scores 1.9 out of 5 on Hellopeter's AI analysis of service quality in Fashion & Clothing, compared to the Fashion & Clothing industry average of 1.3. Their strongest theme is Product Quality (3.7); their weakest is Online Delivery (0.8). The top AI-rated Fashion & Clothing business on Hellopeter is Shoebox Online (2.9). How is the AI Score calculated? →
Is Old School SA trustworthy?
Old School SA has a TrustIndex of 2.1 out of 10 on Hellopeter, based on 75 reviews in the last 12 months. They reply to 22% of negative reviews, typically within 188 hours 45 min. Hellopeter has tracked Old School SA across 122 total reviews. How is the TrustIndex calculated? →
Recent reviews (75)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Aug 2011
Amazing service
This company... I was impressed and delighted by the service I got from Old School. The product is great quality, but the experience I had was what will make me go back to support. Great job guys! Keep it up
1 reviews | Active since Aug 2016
Extremely disappointing service. I genuinely feel like I’m being made a fool of.
Bought a DK15 Bafana Bafana jersey which developed a problem after the very first wash. I contacted Old School on 22 August and have followed every step they requested to have the matter resolved. What should have been a simple return has now turned into an almost month-long ordeal. I was repeatedly told that a courier waybill had been sent. I did not receive it, so I followed up multiple times on 3, 7, 8, 9 and 10 September. On 10 September, I finally received the waybill and was told that an urgent collection had been arranged for Friday, 11 September. Here is where this becomes completely ridiculous. I contacted RAM today, 16 September, to find out what was happening with the collection. RAM informed me that the collection had actually been cancelled on 8 September by someone named Garth. Read that again. The collection was cancelled on 8 September, yet I only received the waybill from Old School on 10 September for a collection that was supposedly scheduled for 11 September. Nobody from Old School informed me that the collection had been cancelled. Instead, I was left believing that everything was finally being arranged, only to discover five days later, after having to contact the courier myself, that the collection had apparently already been cancelled before I had even received the waybill. At this point, I genuinely feel like I am being made a fool of. I have been patient throughout this entire process. I have provided the information requested, submitted the return correctly, responded to emails and repeatedly followed up. Yet I am still the one having to chase customer service and the courier to figure out what is actually happening. A faulty jersey is one thing. But the lack of communication, contradictory information and complete lack of follow through is what has made this experience so frustrating. Almost a month later, I still don’t have a resolution to an issue that started with a jersey issue after its first wash. If I hadn’t called RAM myself today, I would still be sitting here thinking the collection was simply delayed. This is not how a customer should have to deal with a return. Extremely disappointing service and communication from Old School.
1 reviews | Active since Aug 2016
Extremely disappointing service. I genuinely feel like I’m being made a fool of.
Bought a DK15 Bafana Bafana jersey which developed a problem after the very first wash. I contacted Old School on 22 August and have followed every step they requested to have the matter resolved. What should have been a simple return has now turned into an almost month-long ordeal. I was repeatedly told that a courier waybill had been sent. I did not receive it, so I followed up multiple times on 3, 7, 8, 9 and 10 September. On 10 September, I finally received the waybill and was told that an urgent collection had been arranged for Friday, 11 September. Here is where this becomes completely ridiculous. I contacted RAM today, 16 September, to find out what was happening with the collection. RAM informed me that the collection had actually been cancelled on 8 September by someone named Garth. Read that again. The collection was cancelled on 8 September, yet I only received the waybill from Old School on 10 September for a collection that was supposedly scheduled for 11 September. Nobody from Old School informed me that the collection had been cancelled. Instead, I was left believing that everything was finally being arranged, only to discover five days later, after having to contact the courier myself, that the collection had apparently already been cancelled before I had even received the waybill. At this point, I genuinely feel like I am being made a fool of. I have been patient throughout this entire process. I have provided the information requested, submitted the return correctly, responded to emails and repeatedly followed up. Yet I am still the one having to chase customer service and the courier to figure out what is actually happening. A faulty jersey is one thing. But the lack of communication, contradictory information and complete lack of follow through is what has made this experience so frustrating. Almost a month later, I still don’t have a resolution to an issue that started with a jersey issue after its first wash. If I hadn’t called RAM myself today, I would still be sitting here thinking the collection was simply delayed. This is not how a customer should have to deal with a return. Extremely disappointing service and communication from Old School.
1 reviews | Active since Sept 2026
Clearly working OLD SCHOOL
People, never use this store again. they have no idea what they are doing and nearly sure there email response is AI driven. I order SA supporter jerseys online from them. Both was in stock when I order them. 2 weeks passed and no delivery. I decided to email them as there is no telephone number for support (MAYBE BECAUSE THEY DON'T EXIST") I got a email back that the where out of stock on one jersey and the don't know when it will be back in stock. Surely if you run a production facility you should be aware of things like that. Today I got an email that finally the jersey I am waiting for is back in stock. I emailed Michial and informed him that I have received an email say the jersey back in stock. And guess what again they tell me it is sold out. Surely they must have a back order list if they ***** up on order. Michial if even a real person is useless. Old School Is Useless Will never support these ****** ever again
1 reviews | Active since Sept 2026
Clearly working OLD SCHOOL
People, never use this store again. they have no idea what they are doing and nearly sure there email response is AI driven. I order SA supporter jerseys online from them. Both was in stock when I order them. 2 weeks passed and no delivery. I decided to email them as there is no telephone number for support (MAYBE BECAUSE THEY DON'T EXIST") I got a email back that the where out of stock on one jersey and the don't know when it will be back in stock. Surely if you run a production facility you should be aware of things like that. Today I got an email that finally the jersey I am waiting for is back in stock. I emailed Michial and informed him that I have received an email say the jersey back in stock. And guess what again they tell me it is sold out. Surely they must have a back order list if they ***** up on order. Michial if even a real person is useless. Old School Is Useless Will never support these ****** ever again
1 reviews | Active since Nov 2022
old school MENLYN
I am writing to share feedback regarding a recent purchase experience. I recently placed an order for 16 items at the Menlyn store in Pretoria, following an unsuccessful attempt to complete the order at the Gateway Mall branch in Durban due to current company policies. I would like to commend Zama at the Menlyn store for her exceptional service, patience, and dedication. With support from your HQ and Hazelwood teams, she ensured my order was processed smoothly. Her professionalism was outstanding and was the primary reason I proceeded with the total purchase of R24,400. However, I was disappointed by the requirement to purchase unwanted items at the Menlyn store and manually return them to other branches simply because inter-store transfers are not permitted for orders under 20 items. I hope this policy can be reconsidered to improve customer convenience in the future. I would appreciate it if Zama could be recognized for her outstanding work.
1 reviews | Active since Nov 2022
old school MENLYN
I am writing to share feedback regarding a recent purchase experience. I recently placed an order for 16 items at the Menlyn store in Pretoria, following an unsuccessful attempt to complete the order at the Gateway Mall branch in Durban due to current company policies. I would like to commend Zama at the Menlyn store for her exceptional service, patience, and dedication. With support from your HQ and Hazelwood teams, she ensured my order was processed smoothly. Her professionalism was outstanding and was the primary reason I proceeded with the total purchase of R24,400. However, I was disappointed by the requirement to purchase unwanted items at the Menlyn store and manually return them to other branches simply because inter-store transfers are not permitted for orders under 20 items. I hope this policy can be reconsidered to improve customer convenience in the future. I would appreciate it if Zama could be recognized for her outstanding work.
1 reviews | Active since Jul 2017
Atrocious customer service
If I could give zero stars, I would. The absolute worst experience of my life. I ordered from them on the 18th of July 2026, when I emailed them on the 20th as I'd not received a confirmation of my order, I was told by their customer support that no such order existed. I went through hoops and loops, constantly emailing them, only for them to actually confirm only on the 23rd that the order DOES in fact exist. After their consultant repeatedly and incessantly told me that I used a **** website to order, they wouldn't listen when I'd tell them that I used the correct site. They were unhelpful, dismissive and unapologetic. I was treated so poorly. The sad part is that I'd ordered it for my husbands birthday that was that same week. I wish I'd seen the reviews prior to ordering, I would have never ordered from this business. My horror when I read how poor their business practice is. You will never ever get business from our family again & I have nothing nice to say about your customer values. I hope nobody asks me about this business because I have nothing positive to say.
1 reviews | Active since Jul 2017
Atrocious customer service
If I could give zero stars, I would. The absolute worst experience of my life. I ordered from them on the 18th of July 2026, when I emailed them on the 20th as I'd not received a confirmation of my order, I was told by their customer support that no such order existed. I went through hoops and loops, constantly emailing them, only for them to actually confirm only on the 23rd that the order DOES in fact exist. After their consultant repeatedly and incessantly told me that I used a **** website to order, they wouldn't listen when I'd tell them that I used the correct site. They were unhelpful, dismissive and unapologetic. I was treated so poorly. The sad part is that I'd ordered it for my husbands birthday that was that same week. I wish I'd seen the reviews prior to ordering, I would have never ordered from this business. My horror when I read how poor their business practice is. You will never ever get business from our family again & I have nothing nice to say about your customer values. I hope nobody asks me about this business because I have nothing positive to say.
1 reviews | Active since Jan 2025
Non-existent customer support
I rarely write reviews, but I am hoping to get better customer support if I leave a complaint here. I have been trying to return and exchange my online order for days now. Your customer support is basically non existent! For a premium brand (I guess, based on the prices and the collaborations) your service is beyond poor!
1 reviews | Active since Jan 2025
Non-existent customer support
I rarely write reviews, but I am hoping to get better customer support if I leave a complaint here. I have been trying to return and exchange my online order for days now. Your customer support is basically non existent! For a premium brand (I guess, based on the prices and the collaborations) your service is beyond poor!
1 reviews | Active since Jul 2026
HORRIBLE SERVICE
Horrible experience. Do not order if you dont live in a city. i ordered and never received my order from their delivery guys. The delivery guy called and said if i want my parcel i should meet him at a location that is 32km from my house, he claimed my address is too far off. i waited and waited for oldschool to resolve the issue for a full two weeks and it was still not resolved. The delivery guys even changed my phone number on their systems then claimed they couldn't reach me. HORRIBLE EXPERIENCE. I CANCELLED MY ORDER. OLDSCHOOL'S SERVICES ARE FOR PEOPLE LIVING IN CITIES ONLY
1 reviews | Active since Jul 2026
HORRIBLE SERVICE
Horrible experience. Do not order if you dont live in a city. i ordered and never received my order from their delivery guys. The delivery guy called and said if i want my parcel i should meet him at a location that is 32km from my house, he claimed my address is too far off. i waited and waited for oldschool to resolve the issue for a full two weeks and it was still not resolved. The delivery guys even changed my phone number on their systems then claimed they couldn't reach me. HORRIBLE EXPERIENCE. I CANCELLED MY ORDER. OLDSCHOOL'S SERVICES ARE FOR PEOPLE LIVING IN CITIES ONLY
1 reviews | Active since Oct 2019
Old School - Great customer service!
Bought a sweatshirt from their waterfront store in Cape Town. After following the wash care 100%, the top shrunk very badly. I went into their Sandton store today and they were extremely helpfull, staff were great and they replaced the item with no hassle at all. Thats what customer service and satisfaction is all about! Great job guys, I will continue supporting you.
1 reviews | Active since Oct 2019
Old School - Great customer service!
Bought a sweatshirt from their waterfront store in Cape Town. After following the wash care 100%, the top shrunk very badly. I went into their Sandton store today and they were extremely helpfull, staff were great and they replaced the item with no hassle at all. Thats what customer service and satisfaction is all about! Great job guys, I will continue supporting you.