Atrocious customer service

If I could give zero stars, I would. The absolute worst experience of my life. I ordered from them on the 18th of July 2026, when I emailed them on the 20th as I'd not received a confirmation of my order, I was told by their customer support that no such order existed. I went through hoops and loops, constantly emailing them, only for them to actually confirm only on the 23rd that the order DOES in fact exist. After their consultant repeatedly and incessantly told me that I used a **** website to order, they wouldn't listen when I'd tell them that I used the correct site. They were unhelpful, dismissive and unapologetic. I was treated so poorly. The sad part is that I'd ordered it for my husbands birthday that was that same week. I wish I'd seen the reviews prior to ordering, I would have never ordered from this business. My horror when I read how poor their business practice is. You will never ever get business from our family again & I have nothing nice to say about your customer values. I hope nobody asks me about this business because I have nothing positive to say.