MN
Matsela N
1 reviews | Active since Jul 2026
20 Jul 2026, 08:19
HORRIBLE SERVICE
Horrible experience. Do not order if you dont live in a city. i ordered and never received my order from their delivery guys. The delivery guy called and said if i want my parcel i should meet him at a location that is 32km from my house, he claimed my address is too far off. i waited and waited for oldschool to resolve the issue for a full two weeks and it was still not resolved. The delivery guys even changed my phone number on their systems then claimed they couldn't reach me. HORRIBLE EXPERIENCE. I CANCELLED MY ORDER. OLDSCHOOL'S SERVICES ARE FOR PEOPLE LIVING IN CITIES ONLY
Helpful (0)
Replies (1)0
Replies (1)
Old School SA's replyOfficial
20 Jul 2026, 08:27Good day, Matsela
Thank you for taking the time to share your feedback. We sincerely apologize for the frustrating experience you had with your order.
This is certainly not the level of service we aim to provide. We understand how disappointing it must have been to be asked to travel such a significant distance to collect your parcel, as well as the delays you experienced while waiting for a resolution. We also regret the apparent communication issues regarding your contact details and appreciate how this would have added to your frustration.
Please accept our sincere apologies for the inconvenience caused. While we strive to provide reliable delivery services to customers across South Africa, we acknowledge that, in this instance, we fell short of both your expectations and our own service standards.
We understand and respect your decision to cancel your order. Your feedback has been shared with the relevant teams and our courier partner so that this matter can be thoroughly investigated and the necessary corrective measures implemented to help prevent similar experiences in the future.
Thank you for bringing this matter to our attention. We appreciate your honest feedback, as it helps us identify areas where we need to improve.
Old School SA's reply20 Jul 2026, 08:27
Official
Good day, Matsela
Thank you for taking the time to share your feedback. We sincerely apologize for the frustrating experience you had with your order.
This is certainly not the level of service we aim to provide. We understand how disappointing it must have been to be asked to travel such a significant distance to collect your parcel, as well as the delays you experienced while waiting for a resolution. We also regret the apparent communication issues regarding your contact details and appreciate how this would have added to your frustration.
Please accept our sincere apologies for the inconvenience caused. While we strive to provide reliable delivery services to customers across South Africa, we acknowledge that, in this instance, we fell short of both your expectations and our own service standards.
We understand and respect your decision to cancel your order. Your feedback has been shared with the relevant teams and our courier partner so that this matter can be thoroughly investigated and the necessary corrective measures implemented to help prevent similar experiences in the future.
Thank you for bringing this matter to our attention. We appreciate your honest feedback, as it helps us identify areas where we need to improve.