1 reviews | Active since Aug 2016
Extremely disappointing service. I genuinely feel like I’m being made a fool of.
Bought a DK15 Bafana Bafana jersey which developed a problem after the very first wash. I contacted Old School on 22 August and have followed every step they requested to have the matter resolved.
What should have been a simple return has now turned into an almost month-long ordeal.
I was repeatedly told that a courier waybill had been sent. I did not receive it, so I followed up multiple times on 3, 7, 8, 9 and 10 September.
On 10 September, I finally received the waybill and was told that an urgent collection had been arranged for Friday, 11 September.
Here is where this becomes completely ridiculous.
I contacted RAM today, 16 September, to find out what was happening with the collection. RAM informed me that the collection had actually been cancelled on 8 September by someone named Garth.
Read that again.
The collection was cancelled on 8 September, yet I only received the waybill from Old School on 10 September for a collection that was supposedly scheduled for 11 September.
Nobody from Old School informed me that the collection had been cancelled.
Instead, I was left believing that everything was finally being arranged, only to discover five days later, after having to contact the courier myself, that the collection had apparently already been cancelled before I had even received the waybill.
At this point, I genuinely feel like I am being made a fool of.
I have been patient throughout this entire process. I have provided the information requested, submitted the return correctly, responded to emails and repeatedly followed up. Yet I am still the one having to chase customer service and the courier to figure out what is actually happening.
A faulty jersey is one thing. But the lack of communication, contradictory information and complete lack of follow through is what has made this experience so frustrating.
Almost a month later, I still don’t have a resolution to an issue that started with a jersey issue after its first wash.
If I hadn’t called RAM myself today, I would still be sitting here thinking the collection was simply delayed.
This is not how a customer should have to deal with a return.
Extremely disappointing service and communication from Old School.
Thank you for bringing this matter to our attention. We sincerely regret the frustration and inconvenience experienced during the return process for your DK15 Bafana Bafana jersey.
We acknowledge your concerns regarding the delays, the conflicting information surrounding the courier collection, and the lack of communication regarding the cancellation of the collection. We understand that you followed the required process and had to make several follow-ups to obtain clarity on the status of your return.
We have escalated the matter internally to the relevant team to establish what occurred with the courier collection and to ensure that the return is attended to as a matter of urgency. We are also reviewing the communication and follow-up process associated with your case to prevent similar issues from occurring.
We appreciate your patience throughout this process and acknowledge that the experience described does not reflect the level of service we aim to provide. Our team will continue to work towards resolving the matter and providing you with an update as soon as possible.
Thank you for bringing this matter to our attention. We sincerely regret the frustration and inconvenience experienced during the return process for your DK15 Bafana Bafana jersey.
We acknowledge your concerns regarding the delays, the conflicting information surrounding the courier collection, and the lack of communication regarding the cancellation of the collection. We understand that you followed the required process and had to make several follow-ups to obtain clarity on the status of your return.
We have escalated the matter internally to the relevant team to establish what occurred with the courier collection and to ensure that the return is attended to as a matter of urgency. We are also reviewing the communication and follow-up process associated with your case to prevent similar issues from occurring.
We appreciate your patience throughout this process and acknowledge that the experience described does not reflect the level of service we aim to provide. Our team will continue to work towards resolving the matter and providing you with an update as soon as possible.