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Wendy R

1 reviews | Active since Nov 2022

07 Sept 2026, 16:28

old school MENLYN

I am writing to share feedback regarding a recent purchase experience.

I recently placed an order for 16 items at the Menlyn store in Pretoria, following an unsuccessful attempt to complete the order at the Gateway Mall branch in Durban due to current company policies.

I would like to commend Zama at the Menlyn store for her exceptional service, patience, and dedication. With support from your HQ and Hazelwood teams, she ensured my order was processed smoothly. Her professionalism was outstanding and was the primary reason I proceeded with the total purchase of R24,400.

However, I was disappointed by the requirement to purchase unwanted items at the Menlyn store and manually return them to other branches simply because inter-store transfers are not permitted for orders under 20 items.

I hope this policy can be reconsidered to improve customer convenience in the future. I would appreciate it if Zama could be recognized for her outstanding work.

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Replies (1)
Old School SA
Old School SA's reply08 Sept 2026, 17:11
Official
Good day,  Wendy Thank you for taking the time to share your detailed feedback with us.We are delighted to hear about the exceptional service you received from Zama at our Menlyn store. We have reached out to the store to ensure that her outstanding service, professionalism, and dedication are recognised and acknowledged. We will certainly share your kind words with the relevant team.At the same time, we sincerely apologise for the inconvenience caused by the current inter-store transfer policy and the additional effort required on your part to return the unwanted items to other branches. We understand how this may have impacted your overall experience, particularly given the value and size of your purchase.Your feedback regarding the policy is greatly appreciated, and we will ensure that it is shared with the relevant teams for consideration as we continue to look for ways to improve the customer experience.Thank you once again for your valuable feedback and for recognising Zama's excellent service. 

Best regards,