Scores reflect the Overall AI Score for each category
Based on recent customer reviews, GFS Express is described as one of the weakest last mile couriers serving Temu shoppers in South Africa. Customers consistently report parcels stalled on out for delivery status, tracking entries that contradict reality, and a call centre that drops calls or promises escalations that never happen. Delivery Speed and Reliability (0.7) and Tracking, Communication and Transparency (0.7) draw the sharpest criticism, while isolated named drivers earn genuine praise.
Top Strengths:
- •Pricing, Billing & Refunds: Duty payment links are issued quickly and confirmation emails sometimes follow. Customers rarely dispute the duty amount itself. The frustration sits with unallocated payments, requests to pay twice, and shipping fees never returned when parcels vanish.
TrustIndex
1.5
NPS Score
-96
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About GFS Express
What do customers say about GFS Express?
Based on recent customer reviews, GFS Express is described as one of the weakest last mile couriers serving Temu shoppers in South Africa. Customers consistently report parcels stalled on out for delivery status, tracking entries that contradict reality, and a call centre that drops calls or promises escalations that never happen. Delivery Speed and Reliability (0.7) and Tracking, Communication and Transparency (0.7) draw the sharpest criticism, while isolated named drivers earn genuine praise.
What is GFS Express's biggest strength?
GFS Express's biggest strength, according to Hellopeter's AI analysis, is Pricing, Billing & Refunds. Duty payment links are issued quickly and confirmation emails sometimes follow. Customers rarely dispute the duty amount itself. The frustration sits with unallocated payments, requests to pay twice, and shipping fees never returned when parcels vanish.
What are the most common complaints about GFS Express?
The most common complaint about GFS Express, based on Hellopeter's AI analysis of recent customer reviews, is Tracking, Communication & Transparency. A recurring theme is tracking that customers call fictional. Entries read delivery failed, no answer from customer when no call was made, and rescheduled with customer when nobody was contacted. Some parcels are marked delivered while nothing arrived.
Is GFS Express trustworthy?
GFS Express has a TrustIndex of 1.5 out of 10 on Hellopeter, based on 717 reviews in the last 12 months. Hellopeter has tracked GFS Express across 888 total reviews. How is the TrustIndex calculated? →
Recent reviews (717)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
Worst ******* Fluooing Corries I've ever dealt with
Subject: FORMAL ESCALATION – THREE UNDELIVERED PARCELS, FAILED DELIVERY STATUS AND MANAGEMENT'S FAILURE TO RESPOND I am extremely dissatisfied with the service I have received from GFS Express ZA. I currently have three Temu parcels affected by ongoing delivery problems. Since last week, I have repeatedly received notifications stating that my parcels are "out for delivery", yet they have not been delivered. I have called GFS Express every day and sent repeated emails, only to receive the same response. I was instructed to contact the driver, but his phone goes straight to voicemail, despite my attempts to reach him over two days. One of my parcels has also been marked as "failed delivery", even though nobody arrived at my address to deliver it. To make matters worse, I was promised a callback from a supervisor this morning. That callback never happened. I have now been left chasing the company for days without a satisfactory explanation, a reliable delivery date or any meaningful resolution. This is no longer simply a delivery delay. It is an ongoing failure of communication, accountability and customer service. I require the following: 1. Written confirmation of the current physical location of all three parcels. 2. An investigation into the failed-delivery status, including evidence of the alleged delivery attempt. 3. An explanation for the repeated "out for delivery" notifications. 4. A response from the supervisor who promised to contact me. 5. A confirmed plan for delivery, with an estimated date for each parcel. I do not want another generic response telling me to contact the driver or wait for delivery. I have already followed those instructions repeatedly, without success. I expect this matter to be escalated to senior management and addressed urgently. If GFS Express cannot fulfil the deliveries, I expect a clear explanation so that I can pursue a resolution through Temu. I have retained screenshots of the tracking updates and records of my attempts to contact the company. I expect a substantive response, not another empty promise.
1 reviews | Active since Oct 2026
Worst ******* Fluooing Corries I've ever dealt with
Subject: FORMAL ESCALATION – THREE UNDELIVERED PARCELS, FAILED DELIVERY STATUS AND MANAGEMENT'S FAILURE TO RESPOND I am extremely dissatisfied with the service I have received from GFS Express ZA. I currently have three Temu parcels affected by ongoing delivery problems. Since last week, I have repeatedly received notifications stating that my parcels are "out for delivery", yet they have not been delivered. I have called GFS Express every day and sent repeated emails, only to receive the same response. I was instructed to contact the driver, but his phone goes straight to voicemail, despite my attempts to reach him over two days. One of my parcels has also been marked as "failed delivery", even though nobody arrived at my address to deliver it. To make matters worse, I was promised a callback from a supervisor this morning. That callback never happened. I have now been left chasing the company for days without a satisfactory explanation, a reliable delivery date or any meaningful resolution. This is no longer simply a delivery delay. It is an ongoing failure of communication, accountability and customer service. I require the following: 1. Written confirmation of the current physical location of all three parcels. 2. An investigation into the failed-delivery status, including evidence of the alleged delivery attempt. 3. An explanation for the repeated "out for delivery" notifications. 4. A response from the supervisor who promised to contact me. 5. A confirmed plan for delivery, with an estimated date for each parcel. I do not want another generic response telling me to contact the driver or wait for delivery. I have already followed those instructions repeatedly, without success. I expect this matter to be escalated to senior management and addressed urgently. If GFS Express cannot fulfil the deliveries, I expect a clear explanation so that I can pursue a resolution through Temu. I have retained screenshots of the tracking updates and records of my attempts to contact the company. I expect a substantive response, not another empty promise.
1 reviews | Active since Oct 2026
Disgusted by GFS EXPRESS
GFS EXPRESS BLOEMFONTEIN LEFT A BITTER TASTE IM MY MOUTH... My update on Saturday 10, 2026 showed that my parcel was out for deliveryat 11:46, When I called the agent scheduled to deliver, Phumza Mbokodi, she cheekily told me she has 48 hours to do her deliveries. My husband got frustrated and they exchanged words. She told me she was not ****in working for me, she works for GFS EXPRESS. I told her she was very rude and didn't have to respond to me in that manner. I then requested that she hands over my parcel to.another GFS EXPRESS agent who is well-equipped to.assist. She continued with her rude comments on WhatsApp and even deleted some of it. Today, Xolile from GFS EXPRESS who.is supposed to be the Supervisor/Manager *** called to hear my side of the story, which she didn't even give me a chance to properly explain. She already took.her agent's, Phumza Mbokodi's side and told me that I am acting like a WHITE PERSON, and I am expecting her to.fire her driver. She even told me she will take my parcel back to Johannesburg, she will.not let it get delivered to me. *** We exchanged words as she was screening at me and I had to hang up the phone and told her to voetsek. This kind of behavior is unacceptable and after this interactions, I am disgusted with GFS EXPRESS on how they can allow such people to treat customers like *******. People like these give their Company a bad name. I wonder where they got picked up to work.for.GFS EXPRESS. I think they expected me not to be dissatisfied because of my skin color.
1 reviews | Active since Oct 2026
Disgusted by GFS EXPRESS
GFS EXPRESS BLOEMFONTEIN LEFT A BITTER TASTE IM MY MOUTH... My update on Saturday 10, 2026 showed that my parcel was out for deliveryat 11:46, When I called the agent scheduled to deliver, Phumza Mbokodi, she cheekily told me she has 48 hours to do her deliveries. My husband got frustrated and they exchanged words. She told me she was not ****in working for me, she works for GFS EXPRESS. I told her she was very rude and didn't have to respond to me in that manner. I then requested that she hands over my parcel to.another GFS EXPRESS agent who is well-equipped to.assist. She continued with her rude comments on WhatsApp and even deleted some of it. Today, Xolile from GFS EXPRESS who.is supposed to be the Supervisor/Manager *** called to hear my side of the story, which she didn't even give me a chance to properly explain. She already took.her agent's, Phumza Mbokodi's side and told me that I am acting like a WHITE PERSON, and I am expecting her to.fire her driver. She even told me she will take my parcel back to Johannesburg, she will.not let it get delivered to me. *** We exchanged words as she was screening at me and I had to hang up the phone and told her to voetsek. This kind of behavior is unacceptable and after this interactions, I am disgusted with GFS EXPRESS on how they can allow such people to treat customers like *******. People like these give their Company a bad name. I wonder where they got picked up to work.for.GFS EXPRESS. I think they expected me not to be dissatisfied because of my skin color.
1 reviews | Active since Apr 2018
Worst service ever.
Been waiting for my 2 parcels for a week already, everyday I get an *** stating its out for delivery and its been a week now and received the same *** this morning and still no delivery for a whole week now. Worst service ever. When u call nobody can assist u properly over the phone.
1 reviews | Active since Apr 2018
Worst service ever.
Been waiting for my 2 parcels for a week already, everyday I get an *** stating its out for delivery and its been a week now and received the same *** this morning and still no delivery for a whole week now. Worst service ever. When u call nobody can assist u properly over the phone.
1 reviews | Active since Jul 2014
***** ORDERS and don't deliver
3 weeks waiting for my parcel phoning everyday. Nothing till date!!! Depo is 20km away from me but I may not collect???? Same reply 'it has been escalated' and no answers at all????? These lot looks like they are *****ing the orders for themselfs and don't deliver???
1 reviews | Active since Jul 2014
***** ORDERS and don't deliver
3 weeks waiting for my parcel phoning everyday. Nothing till date!!! Depo is 20km away from me but I may not collect???? Same reply 'it has been escalated' and no answers at all????? These lot looks like they are *****ing the orders for themselfs and don't deliver???
1 reviews | Active since Oct 2026
My parcel was marked "Out for delivery" in CAPE TOWN on 9 Oct
My parcel was marked "Out for delivery" in CAPE TOWN on 9 Oct. Tracking now says "Delivery Failed - Wrong phone number" at 20:05. This is completely FALSE. My phone number on Temu is 100% correct, my phone was on me all day, I had full signal, and I received ZERO calls, ZERO WhatsApp, ZERO SMS. No missed calls at all. Check your call logs, you never called me. The driver did NOT try to deliver and just **** to close the job. This is lazy and dishonest service. I waited the whole day at home for nothing.I am extremely angry and disappointed. I want my parcel redelivered Monday 12 Oct without any more excuses. I will not accept another **** "wrong number update
1 reviews | Active since Oct 2026
My parcel was marked "Out for delivery" in CAPE TOWN on 9 Oct
My parcel was marked "Out for delivery" in CAPE TOWN on 9 Oct. Tracking now says "Delivery Failed - Wrong phone number" at 20:05. This is completely FALSE. My phone number on Temu is 100% correct, my phone was on me all day, I had full signal, and I received ZERO calls, ZERO WhatsApp, ZERO SMS. No missed calls at all. Check your call logs, you never called me. The driver did NOT try to deliver and just **** to close the job. This is lazy and dishonest service. I waited the whole day at home for nothing.I am extremely angry and disappointed. I want my parcel redelivered Monday 12 Oct without any more excuses. I will not accept another **** "wrong number update
1 reviews | Active since Jan 2018
Refusal to update delivery address from consultant
I have been trying form both my cell phone numbers to update the delivery address on a parcel and each and very time, from both numbers I am being told that I cannot be assisted as I need to send the whatsapp from the number registered with my account. How convenient is it? I need the delivery address changed without any excuses!!!
1 reviews | Active since Jan 2018
Refusal to update delivery address from consultant
I have been trying form both my cell phone numbers to update the delivery address on a parcel and each and very time, from both numbers I am being told that I cannot be assisted as I need to send the whatsapp from the number registered with my account. How convenient is it? I need the delivery address changed without any excuses!!!
1 reviews | Active since Jun 2015
Absolutely appalling treatment
Absolutely horrific! Rude does not capture the treatment. Still waiting for the "Customer Service" Manager's call that was repeatedly promised. I will not buy a thing from any online shop who uses this circus of a courier. I have the voice notes and message trail to prove the arrogant, disgusting treatment from a driver who hung up on me repeatedly, after berating me for not taking his call and then not answering my call when I returned the call. When asked for a number told they don't have an incoming line??? When I wanted to fetch the parcel from the depot myself, told that they don't allow pick ups. I wonder why??? Avoid this experience at all costs. It is very sad that so many people desperate for work and willing to invest themselves into their work fully are displaced by insolent individuals like the driver who refused to give me his name, but appears on CallApp as ***. The WhatsApp responses from GFS indicate that the last delivery was attempted at 15:01, when the driver was unable to reach me, however I have a WhatsApp trail of messages where he tells me at 15:03 that he is on the N3 near the Hammarsdale bridge (about 40 minutes away from my location). I have been told that the WhatApp chat "will be closed for now", so no longer receive responses to messages either. I had hoped that the responses may just be AI generated, however it appears that these may be from a company whose employees are not held accountable for a lack of integrity. I have informed Temu of these details. We shall see their response. One would hope that all e-commerce entities cut ties with GFS in order to protect their own brands. My advice would be to avoid them at all costs so that a company such as this is eventually closed down, leaving employers who invest in people the right way, growing their workforce, employing people who have a heart for their work and investing in them appropriately.
1 reviews | Active since Jun 2015
Absolutely appalling treatment
Absolutely horrific! Rude does not capture the treatment. Still waiting for the "Customer Service" Manager's call that was repeatedly promised. I will not buy a thing from any online shop who uses this circus of a courier. I have the voice notes and message trail to prove the arrogant, disgusting treatment from a driver who hung up on me repeatedly, after berating me for not taking his call and then not answering my call when I returned the call. When asked for a number told they don't have an incoming line??? When I wanted to fetch the parcel from the depot myself, told that they don't allow pick ups. I wonder why??? Avoid this experience at all costs. It is very sad that so many people desperate for work and willing to invest themselves into their work fully are displaced by insolent individuals like the driver who refused to give me his name, but appears on CallApp as ***. The WhatsApp responses from GFS indicate that the last delivery was attempted at 15:01, when the driver was unable to reach me, however I have a WhatsApp trail of messages where he tells me at 15:03 that he is on the N3 near the Hammarsdale bridge (about 40 minutes away from my location). I have been told that the WhatApp chat "will be closed for now", so no longer receive responses to messages either. I had hoped that the responses may just be AI generated, however it appears that these may be from a company whose employees are not held accountable for a lack of integrity. I have informed Temu of these details. We shall see their response. One would hope that all e-commerce entities cut ties with GFS in order to protect their own brands. My advice would be to avoid them at all costs so that a company such as this is eventually closed down, leaving employers who invest in people the right way, growing their workforce, employing people who have a heart for their work and investing in them appropriately.
1 reviews | Active since Oct 2026
THE WORST COURIER COMPANY
I got a message saying that my temu package will be delivered today I called the driver JINNY CELE to ask what time my package will be delivered she told me in a very rude way that she came to my address and I never answer my phone I told her that I received no call from her she was so rude saying well then it was bad reception, I told her if you came to my place you could of pressed the intercom that would of came straight to my phone she then cut the call on me! I called customer care and they just said well we will escalate it and it will take 48 hours to get back to you. ALL I WANTED TO KNOW IS WHEN WILL MY PACKAGE BE DELIVERED!!! THIS IS THE WORST COMPANY WITH THE WORST CUSTOMER CARE!
1 reviews | Active since Oct 2026
THE WORST COURIER COMPANY
I got a message saying that my temu package will be delivered today I called the driver JINNY CELE to ask what time my package will be delivered she told me in a very rude way that she came to my address and I never answer my phone I told her that I received no call from her she was so rude saying well then it was bad reception, I told her if you came to my place you could of pressed the intercom that would of came straight to my phone she then cut the call on me! I called customer care and they just said well we will escalate it and it will take 48 hours to get back to you. ALL I WANTED TO KNOW IS WHEN WILL MY PACKAGE BE DELIVERED!!! THIS IS THE WORST COMPANY WITH THE WORST CUSTOMER CARE!