Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Madibana SA is described as a dependable courier partner built around visible, named frontline people. Customers consistently praise drivers such as Buntu, Thomas, Mahlane and George, along with office contacts like Judy and Keenan. A recurring theme is punctual collections of exam and document parcels, proactive calls before arrival, and staff who willingly wait when clients are not yet ready.
Top Strengths:
- •Customer Service & Support: Reviewers repeatedly name individual staff, including Buntu, Judy, Judith Nyathikazi, Thomas Nsimbini, Keenan and Mike, describing them as friendly, humble and willing to go the extra mile. Queries are answered quickly and problems are solved without escalation loops.
TrustIndex
7.4
Reply Time
183h 25m
NPS Score
100
Recommended: Very Likely
Oct '25 - Sep '26
Frequently Asked Questions About Madibana SA
What do customers say about Madibana SA?
Based on recent customer reviews, Madibana SA is described as a dependable courier partner built around visible, named frontline people. Customers consistently praise drivers such as Buntu, Thomas, Mahlane and George, along with office contacts like Judy and Keenan. A recurring theme is punctual collections of exam and document parcels, proactive calls before arrival, and staff who willingly wait when clients are not yet ready.
What is Madibana SA's biggest strength?
Madibana SA's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support. Reviewers repeatedly name individual staff, including Buntu, Judy, Judith Nyathikazi, Thomas Nsimbini, Keenan and Mike, describing them as friendly, humble and willing to go the extra mile. Queries are answered quickly and problems are solved without escalation loops.
What are the most common complaints about Madibana SA?
The most common complaint about Madibana SA, based on Hellopeter's AI analysis of recent customer reviews, is Delivery Speed & Reliability. Punctuality dominates the praise, with no delays reported on parcel sending and collection. Still, some clients mention apparent short staffing that left them waiting longer than expected, and a few feel time management could be tightened further.
How does Madibana SA compare to other Couriers & Delivery companies?
Madibana SA scores 4.6 out of 5 on Hellopeter's AI analysis of service quality in Couriers & Delivery, compared to the Couriers & Delivery industry average of 1.8. Their strongest theme is Customer Service (4.7); their weakest is Tracking & Updates (4.6). The top AI-rated Couriers & Delivery business on Hellopeter is Madibana SA (4.6). How is the AI Score calculated? →
Is Madibana SA trustworthy?
Madibana SA has a TrustIndex of 7.4 out of 10 on Hellopeter, based on 86 reviews in the last 12 months. Hellopeter has tracked Madibana SA across 120 total reviews. How is the TrustIndex calculated? →
Recent reviews (86)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Dec 2024
Their services are r...
Their services are reliable and fast 👌👌, we haven't discovered any disappointment.
1 reviews | Active since Dec 2024
Their services are r...
Their services are reliable and fast 👌👌, we haven't discovered any disappointment.