Worst ******* Fluooing Corries I've ever dealt with

Subject: FORMAL ESCALATION – THREE UNDELIVERED PARCELS, FAILED DELIVERY STATUS AND MANAGEMENT'S FAILURE TO RESPOND

I am extremely dissatisfied with the service I have received from GFS Express ZA.

I currently have three Temu parcels affected by ongoing delivery problems. Since last week, I have repeatedly received notifications stating that my parcels are "out for delivery", yet they have not been delivered.

I have called GFS Express every day and sent repeated emails, only to receive the same response. I was instructed to contact the driver, but his phone goes straight to voicemail, despite my attempts to reach him over two days.

One of my parcels has also been marked as "failed delivery", even though nobody arrived at my address to deliver it.

To make matters worse, I was promised a callback from a supervisor this morning. That callback never happened. I have now been left chasing the company for days without a satisfactory explanation, a reliable delivery date or any meaningful resolution.

This is no longer simply a delivery delay. It is an ongoing failure of communication, accountability and customer service.

I require the following:

1. Written confirmation of the current physical location of all three parcels. 2. An investigation into the failed-delivery status, including evidence of the alleged delivery attempt. 3. An explanation for the repeated "out for delivery" notifications. 4. A response from the supervisor who promised to contact me. 5. A confirmed plan for delivery, with an estimated date for each parcel.

I do not want another generic response telling me to contact the driver or wait for delivery. I have already followed those instructions repeatedly, without success.

I expect this matter to be escalated to senior management and addressed urgently. If GFS Express cannot fulfil the deliveries, I expect a clear explanation so that I can pursue a resolution through Temu.

I have retained screenshots of the tracking updates and records of my attempts to contact the company.

I expect a substantive response, not another empty promise.