Absolutely appalling treatment

Absolutely horrific! Rude does not capture the treatment. Still waiting for the "Customer Service" Manager's call that was repeatedly promised. I will not buy a thing from any online shop who uses this circus of a courier. I have the voice notes and message trail to prove the arrogant, disgusting treatment from a driver who hung up on me repeatedly, after berating me for not taking his call and then not answering my call when I returned the call.

When asked for a number told they don't have an incoming line??? When I wanted to fetch the parcel from the depot myself, told that they don't allow pick ups. I wonder why???

Avoid this experience at all costs. It is very sad that so many people desperate for work and willing to invest themselves into their work fully are displaced by insolent individuals like the driver who refused to give me his name, but appears on CallApp as ***.

The WhatsApp responses from GFS indicate that the last delivery was attempted at 15:01, when the driver was unable to reach me, however I have a WhatsApp trail of messages where he tells me at 15:03 that he is on the N3 near the Hammarsdale bridge (about 40 minutes away from my location).

I have been told that the WhatApp chat "will be closed for now", so no longer receive responses to messages either. I had hoped that the responses may just be AI generated, however it appears that these may be from a company whose employees are not held accountable for a lack of integrity.

I have informed Temu of these details. We shall see their response. One would hope that all e-commerce entities cut ties with GFS in order to protect their own brands.

My advice would be to avoid them at all costs so that a company such as this is eventually closed down, leaving employers who invest in people the right way, growing their workforce, employing people who have a heart for their work and investing in them appropriately.