Breaze Delivery
Verified Business
|4.9|2,031 Reviews (last 12 months)|Responds in 16h 42m
Breaze Delivery
Verified Business
|4.9
2,031 Reviews (last 12 months)
Responds in 16h 42m
Scores reflect the Overall AI Score for each category
Breaze Delivery
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Breaze Delivery is described as an unusually fast and communicative courier. Customers consistently report same day or next day arrival, live driver tracking on a map, and WhatsApp updates that name the driver before arrival. A recurring theme is drivers who phone ahead, wait patiently and carry parcels to the door. Friction is limited to occasional after hours drop offs and isolated unreachable support cases.
Replied to 17% of negative reviews
Reply time on negative reviews: 7h 37m
TrustIndex
6.9
Reply Time
16h 42m
NPS Score
87
Recommended: Very Likely
Replied to 17% of negative reviews
Reply time on negative reviews: 7h 37m
Oct '25 - Sep '26
Based on recent customer reviews, Breaze Delivery is described as an unusually fast and communicative courier. Customers consistently report same day or next day arrival, live driver tracking on a map, and WhatsApp updates that name the driver before arrival. A recurring theme is drivers who phone ahead, wait patiently and carry parcels to the door. Friction is limited to occasional after hours drop offs and isolated unreachable support cases.
Breaze Delivery's biggest strength, according to Hellopeter's AI analysis, is Tracking, Communication & Transparency. Customers repeatedly single out live map tracking with an accurate ETA, WhatsApp alerts when a parcel is collected and when they are next in the queue, plus driver calls minutes before arrival. Many say no other courier offers this visibility.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jun 2018
The delivery was quick and very professional, the delivery person was very polite and friendly .
1 reviews | Active since Jun 2018
The delivery was quick and very professional, the delivery person was very polite and friendly .
1 reviews | Active since Sept 2026
Their service is very good, quick,reliable and they update the customer with delivery constantly. The driver was very friendly.
1 reviews | Active since Jan 2020
Delivery was made the next day after ordering the goods the day before. Courrier super friendly and did not give up on contacting me even though I missed the three previous calls
1 reviews | Active since Jan 2020
Delivery was made the next day after ordering the goods the day before. Courrier super friendly and did not give up on contacting me even though I missed the three previous calls
The most common complaint about Breaze Delivery, based on Hellopeter's AI analysis of recent customer reviews, is Parcel Safety & Accountability. Most goods arrive intact and frozen items still solid, but customers occasionally report dented or wet boxes, incomplete orders with missing items, and rare cases of a parcel lost in the warehouse or marked delivered without arriving.
Breaze Delivery scores 4.6 out of 5 on Hellopeter's AI analysis of service quality in Couriers & Delivery, compared to the Couriers & Delivery industry average of 1.8. Their strongest theme is Tracking & Updates (4.8); their weakest is Parcel Safety (4.4). The top AI-rated Couriers & Delivery business on Hellopeter is Madibana SA (4.6). How is the AI Score calculated? →
Breaze Delivery has a TrustIndex of 6.9 out of 10 on Hellopeter, based on 2,031 reviews in the last 12 months. They reply to 17% of negative reviews, typically within 7 hours 37 min. Hellopeter has tracked Breaze Delivery across 2,253 total reviews. How is the TrustIndex calculated? →