settlement discount

I had a credit card with Capitec bank which was areas, when I was arranging to pay it they offered me a 30% discount for settling the entire amount. I later went to the bank to ask if they have proof that my credit card is now updated and no longer in areas I was told that its not. when I tried to follow up with the nimble consultant that offered my the settlement discount she said it would be updated, for months after months since 2019 I have been following it up and she was no longer responding and the worst thing is that Capitec bank has now handed me over to attorneys over money that was discounted. They dragging my name through the mud for nothing and ruining my credit record over R250.00.