Capitec is heart breaker

I'm so disappointed with capitec, I made a mistake by transferring money to the wrong account number /cellphone number. I quickly went to the brach to to revesal, the consultant at capitec westonaria logged the query and she said she called the person I mistakenly transferred the money to, and the person did not answer. To my surprise I called the number and the person answered. I was told to wait 14 days, I went again to the branch on day 15, I was told to get a lawyer in order for me to get my 500. Today again I phoned head office, spoke to Gugu vilakazi, she told me that there is nothing she can do, I must just get a lawyer, I asked to speak to a supervisor, she muted the call after that she put me on hold for too long, she then told me that all the supervisors went to the meeting, I told her that Im going to take the matter further, she then transferred the call to Alfred malapile who was very. All I want is my money, the who the money was transferred to told them to transfer the money back to me as they holding it. My sons school is erears due to capitec