VCS RIGHTS COVER FNB

I have an account called VCS RIGHTS COVER which now has come back as RIGHTS COVER that’s been debiting my FNB account for an amount of R69 every month for the past 10 months, confusing enough is that they doit on my old card i cancelled a long time ago and FNB keeps saying they will investigate but never return my money or stop this debit after numerous number of visits ive done to the branch.

This is not right because ive repoted this morethan 5times.

Thank you Z Gumede ***