Poor FNB Customer Service

I need to make use of my PayPal services, but the website says that I need to get my chip and PIN verified. I don't have any FNB accounts, yet it doesn't allow me to move past this. I spent half my day yesterday calling and being transferred from department to department. After I'd needed to top up my airtime for the third time I resorted to tweeting and emailing. It's been 24 hours and I'm yet to hear back from a company representative.