Useless Law on call

Fnb Law on call is useless. I called last in August seeking legal advice about Statravel, spoke to a lady call Ningi who said she’d send a letter of demand before the company goes into liquidation.She didn’t do that . I called 2 weeks later that is when she only sent the letter. She said she’d contact me after 7 days, 2 weeks later she still hasn’t. I’ve been calling and there’s never a pick up