Pathetic card design

Thanks to your ********** card design, my card number has been wiped off from the back of my card. After visiting your branch in September, I was told that I would have to pay R70 for another card because I have had that one for more than 6 months of which 3 months were lockdown. At the time I visited the branch, I had the card for 6months and 3 days. Is this the pathetic service I have come to expect from your bank?