Scores reflect the Overall AI Score for each category
Based on recent customer reviews, PostNet SA presents a sharply divided franchise experience. Individual branch staff earn warm praise for patience and speed, yet the dominant pattern is paid overnight and express parcels arriving days or weeks late, an unreachable call centre, tampered or lost goods, and refunds that are refused. Experience quality appears to hinge almost entirely on which branch a customer walks into.
Top Strengths:
- •Customer Service & Support: Named counter staff including Thando, Juliet, Noxolo, Faith and Jordan du Toit are singled out for patience, ownership and follow through. Branches such as Middelburg, Paledi Mall and Brackenfell consistently produce warm, efficient five minute visits.
TrustIndex
2.5
NPS Score
-74
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About PostNet SA
What do customers say about PostNet SA?
Based on recent customer reviews, PostNet SA presents a sharply divided franchise experience. Individual branch staff earn warm praise for patience and speed, yet the dominant pattern is paid overnight and express parcels arriving days or weeks late, an unreachable call centre, tampered or lost goods, and refunds that are refused. Experience quality appears to hinge almost entirely on which branch a customer walks into.
What is PostNet SA's biggest strength?
PostNet SA's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support. Named counter staff including Thando, Juliet, Noxolo, Faith and Jordan du Toit are singled out for patience, ownership and follow through. Branches such as Middelburg, Paledi Mall and Brackenfell consistently produce warm, efficient five minute visits.
What are the most common complaints about PostNet SA?
The most common complaint about PostNet SA, based on Hellopeter's AI analysis of recent customer reviews, is Tracking, Communication & Transparency. Statuses freeze on in transit for days, failed delivery attempts are logged that recipients prove never happened, and parcels reach destination branches without any notification. Emails, portal queries and WhatsApp messages are read but left unanswered.
Is PostNet SA trustworthy?
PostNet SA has a TrustIndex of 2.5 out of 10 on Hellopeter, based on 129 reviews in the last 12 months. Hellopeter has tracked PostNet SA across 1,748 total reviews. How is the TrustIndex calculated? →
Recent reviews (129)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2021
Rude Staff
I was at postnet Lemon tree shopping mall yesterday 19th/Oct/2026 and Immediately I stepped in i greeted the colored lady at the front desk and she did not respond, I greeted her 3 times and she ignored me, her colleague on the far end noticed her behavior and quickly stepped in to assist me. I think postnet should train their workers some behavioral classes because that girl was rude and I will never go back to that postnet. If anyone has some issues, they should never vent it on a customer. I have a photo of the rude staff
1 reviews | Active since May 2021
Rude Staff
I was at postnet Lemon tree shopping mall yesterday 19th/Oct/2026 and Immediately I stepped in i greeted the colored lady at the front desk and she did not respond, I greeted her 3 times and she ignored me, her colleague on the far end noticed her behavior and quickly stepped in to assist me. I think postnet should train their workers some behavioral classes because that girl was rude and I will never go back to that postnet. If anyone has some issues, they should never vent it on a customer. I have a photo of the rude staff
1 reviews | Active since Dec 2017
1. POSTNET – UNACCEPTABLE DELIVERY DELAYS, POOR COMMUNICATION AND NO ACCOUNTABILITY
Two parcels, repeated delays, endless phone calls and absolutely no accountability! I am extremely disappointed with the courier service provided by PostNet, particularly the handling of two important shipments between Johannesburg and Bredasdorp. FIRST PARCEL: POSTNET RUIMSIG TO POSTNET BREDASDORP Tracking number : PNA*** On Saturday, 3 October 2026, at 10:45, we sent trophies from PostNet Ruimsig to PostNet Bredasdorp for an important competition scheduled for Saturday, 10 October. By Friday morning, 9 October, our trophies had STILL not arrived in Bredasdorp. After numerous telephone calls and considerable pressure from our side, we discovered that the parcel was still in Cape Town! To our absolute disbelief, we were informed that delivery was only expected on Monday, 12 October — TWO DAYS AFTER OUR COMPETITION! Only after repeated phone calls, follow-ups and considerable intervention did the trophies finally arrive on Friday afternoon, 9 October, just hours before they were needed. ADDITIONAL CONCERN: DAMAGED TROPHIES DESPITE FRAGILE LABELS To add to our disappointment, some of the trophies were also bent and damaged during transportation. The parcels were clearly marked with FRAGILE stickers, yet it appears that other parcels may have been stacked on top of them, resulting in damage to the trophies. Although the parcels did not carry specific DO NOT STACK stickers, surely a FRAGILE label should alert those handling the shipment to exercise additional care and avoid placing excessive weight on the contents? We paid for a professional courier service and expected our goods to be handled with reasonable care. I now expect PostNet to address not only the repeated delivery delays and lack of accountability, but also the physical damage sustained by our trophies while in transit. SECOND PARCEL: POSTNET BREDASDORP TO POSTNET ONTDEKKERS On Friday afternoon, 9 October, we sent the parcel back from Bredasdorp to PostNet Ontdekkers. We were informed that the parcel would be collected on Monday and should arrive by Thursday, 15 October, in accordance with the stated 2–3 working day delivery timeframe. Today, 15 October, I contacted PostNet Ontdekkers, only to discover that the parcel had travelled back to Johannesburg and then back to Cape Town and was now somewhere in Johannesburg. I was informed that it would hopefully arrive sometime tomorrow. Unfortunately, tomorrow is TOO LATE for the purpose of the contents of the parcel required. What makes this situation even more unacceptable is the complete lack of ownership and responsibility. When I contacted PostNet Ontdekkers regarding the urgency, I was effectively told that because they had not sent the parcel, it was not their concern. PostNet Bredasdorp informed me that they were waiting for an email and that the parcel should arrive tomorrow. WHO, THEN, IS ACTUALLY RESPONSIBLE FOR THE SERVICE WE PAY FOR? PostNet makes use of third-party courier companies, but that should not absolve PostNet of responsibility towards its customers. As a customer, I deal with PostNet. I pay PostNet. I entrust my valuable goods to PostNet. I should not have to spend hours making telephone calls between branches, chasing parcels and trying to resolve problems that should be managed by their courier network. My concerns are straightforward: Delivery timeframes are communicated but not reliably met. Customers are left to investigate delays themselves. There is little proactive communication when parcels are delayed. Responsibility is passed between branches and third-party courier services. The urgency and consequences of late deliveries appear to receive little consideration. I EXPECT POSTNET HEAD OFFICE TO TAKE RESPONSIBILITY AND RESPOND TO THE FOLLOWING: Tracking number : PPA*** Why did the first parcel nearly miss our competition despite being sent on 3 October? Why has the return parcel again failed to arrive within the communicated delivery timeframe? Why are customers expected to deal with third-party courier failures when their agreement is with PostNet? Who is accountable when PostNet branches refuse to take responsibility? What immediate action will be taken to locate and deliver my parcel, and what remedy will PostNet offer for these repeated service failures? After experiencing this TWICE within less than two weeks, I have lost confidence in PostNet's ability to deliver time-sensitive parcels reliably. A courier service is not merely about transporting a parcel from one location to another. It is about reliability, communication, accountability and honouring the service customers have paid for. Unfortunately, PostNet has failed us. I would appreciate a response from PostNet Head Office rather than another explanation about a third-party courier.
1 reviews | Active since Dec 2017
1. POSTNET – UNACCEPTABLE DELIVERY DELAYS, POOR COMMUNICATION AND NO ACCOUNTABILITY
Two parcels, repeated delays, endless phone calls and absolutely no accountability! I am extremely disappointed with the courier service provided by PostNet, particularly the handling of two important shipments between Johannesburg and Bredasdorp. FIRST PARCEL: POSTNET RUIMSIG TO POSTNET BREDASDORP Tracking number : PNA*** On Saturday, 3 October 2026, at 10:45, we sent trophies from PostNet Ruimsig to PostNet Bredasdorp for an important competition scheduled for Saturday, 10 October. By Friday morning, 9 October, our trophies had STILL not arrived in Bredasdorp. After numerous telephone calls and considerable pressure from our side, we discovered that the parcel was still in Cape Town! To our absolute disbelief, we were informed that delivery was only expected on Monday, 12 October — TWO DAYS AFTER OUR COMPETITION! Only after repeated phone calls, follow-ups and considerable intervention did the trophies finally arrive on Friday afternoon, 9 October, just hours before they were needed. ADDITIONAL CONCERN: DAMAGED TROPHIES DESPITE FRAGILE LABELS To add to our disappointment, some of the trophies were also bent and damaged during transportation. The parcels were clearly marked with FRAGILE stickers, yet it appears that other parcels may have been stacked on top of them, resulting in damage to the trophies. Although the parcels did not carry specific DO NOT STACK stickers, surely a FRAGILE label should alert those handling the shipment to exercise additional care and avoid placing excessive weight on the contents? We paid for a professional courier service and expected our goods to be handled with reasonable care. I now expect PostNet to address not only the repeated delivery delays and lack of accountability, but also the physical damage sustained by our trophies while in transit. SECOND PARCEL: POSTNET BREDASDORP TO POSTNET ONTDEKKERS On Friday afternoon, 9 October, we sent the parcel back from Bredasdorp to PostNet Ontdekkers. We were informed that the parcel would be collected on Monday and should arrive by Thursday, 15 October, in accordance with the stated 2–3 working day delivery timeframe. Today, 15 October, I contacted PostNet Ontdekkers, only to discover that the parcel had travelled back to Johannesburg and then back to Cape Town and was now somewhere in Johannesburg. I was informed that it would hopefully arrive sometime tomorrow. Unfortunately, tomorrow is TOO LATE for the purpose of the contents of the parcel required. What makes this situation even more unacceptable is the complete lack of ownership and responsibility. When I contacted PostNet Ontdekkers regarding the urgency, I was effectively told that because they had not sent the parcel, it was not their concern. PostNet Bredasdorp informed me that they were waiting for an email and that the parcel should arrive tomorrow. WHO, THEN, IS ACTUALLY RESPONSIBLE FOR THE SERVICE WE PAY FOR? PostNet makes use of third-party courier companies, but that should not absolve PostNet of responsibility towards its customers. As a customer, I deal with PostNet. I pay PostNet. I entrust my valuable goods to PostNet. I should not have to spend hours making telephone calls between branches, chasing parcels and trying to resolve problems that should be managed by their courier network. My concerns are straightforward: Delivery timeframes are communicated but not reliably met. Customers are left to investigate delays themselves. There is little proactive communication when parcels are delayed. Responsibility is passed between branches and third-party courier services. The urgency and consequences of late deliveries appear to receive little consideration. I EXPECT POSTNET HEAD OFFICE TO TAKE RESPONSIBILITY AND RESPOND TO THE FOLLOWING: Tracking number : PPA*** Why did the first parcel nearly miss our competition despite being sent on 3 October? Why has the return parcel again failed to arrive within the communicated delivery timeframe? Why are customers expected to deal with third-party courier failures when their agreement is with PostNet? Who is accountable when PostNet branches refuse to take responsibility? What immediate action will be taken to locate and deliver my parcel, and what remedy will PostNet offer for these repeated service failures? After experiencing this TWICE within less than two weeks, I have lost confidence in PostNet's ability to deliver time-sensitive parcels reliably. A courier service is not merely about transporting a parcel from one location to another. It is about reliability, communication, accountability and honouring the service customers have paid for. Unfortunately, PostNet has failed us. I would appreciate a response from PostNet Head Office rather than another explanation about a third-party courier.
1 reviews | Active since Aug 2020
No overnight deliveries as promised!
I sent an envelope with urgent documents overnight and paid extra to have it delivered before 10h00. Needless to say, this did not happen. It meant my daughter missed an important appointment because service was not rendered as promised. Very disappointed and shocking service. You ask for a lot to be paid, but can't deliver on your promises.
1 reviews | Active since Aug 2020
No overnight deliveries as promised!
I sent an envelope with urgent documents overnight and paid extra to have it delivered before 10h00. Needless to say, this did not happen. It meant my daughter missed an important appointment because service was not rendered as promised. Very disappointed and shocking service. You ask for a lot to be paid, but can't deliver on your promises.
1 reviews | Active since Jun 2025
Horrible Delivery Services
I posted a parcel on 30 September 2026 from Cape Town to a PostNet branch in Butterworth, Eastern Cape. Until today, my parcel has still not reached Butterworth. I have been tracking the parcelonline, and it has been stuck in East London for days. I have also been trying to contact PostNet, but the number is not going through. I was told that delivery would take 2–3 days, but it has now been almost two weeks. This is extremely disappointing and unacceptable service. I honestly regret using PostNet and will never use the service again. I need an urgent update on the whereabouts of my parcel and an explanation for this delay.
1 reviews | Active since Jun 2025
Horrible Delivery Services
I posted a parcel on 30 September 2026 from Cape Town to a PostNet branch in Butterworth, Eastern Cape. Until today, my parcel has still not reached Butterworth. I have been tracking the parcelonline, and it has been stuck in East London for days. I have also been trying to contact PostNet, but the number is not going through. I was told that delivery would take 2–3 days, but it has now been almost two weeks. This is extremely disappointing and unacceptable service. I honestly regret using PostNet and will never use the service again. I need an urgent update on the whereabouts of my parcel and an explanation for this delay.
1 reviews | Active since Oct 2022
Poor customer service
I received the worst experience in your branch Silverton. The lady was so rude and she expected us to stand outside and scream from the door entrance what service we needed e.g 'print in colour or not'. When we arrived there she was done with mopping the floor, she kept on saying that the floor was still wet. We arrived there 15 minutes before knock off so she didn't want people to enter the store. I guess she was in a hurry to go home. Regards Evelyn ***
1 reviews | Active since Oct 2022
Poor customer service
I received the worst experience in your branch Silverton. The lady was so rude and she expected us to stand outside and scream from the door entrance what service we needed e.g 'print in colour or not'. When we arrived there she was done with mopping the floor, she kept on saying that the floor was still wet. We arrived there 15 minutes before knock off so she didn't want people to enter the store. I guess she was in a hurry to go home. Regards Evelyn ***
1 reviews | Active since Aug 2023
POSTNET DRAGGING BOXES FROM TOWN TO TOWN?
Packages are handled with no care whatsoever, irrespective of cautionary stickers on packages. Twice In a row a chunk of box are **********, boxes severely damaged. PIETERMARITZBURG Hayfields branch refuses insurance options on items....These independent owners do as they please, poor control from head office.
1 reviews | Active since Aug 2023
POSTNET DRAGGING BOXES FROM TOWN TO TOWN?
Packages are handled with no care whatsoever, irrespective of cautionary stickers on packages. Twice In a row a chunk of box are **********, boxes severely damaged. PIETERMARITZBURG Hayfields branch refuses insurance options on items....These independent owners do as they please, poor control from head office.
1 reviews | Active since Jan 2024
Bad Attitude and Customer service
PostNet, Rustenburg Waterfall Mall. Firstly the customer service is utterly horrible point blank! Whilst you wait in line to be helped the staff will discuss you with other staff and think you are too stupid too notice. Teach your staff some respect damn it! A female staff member named Bianca at PostNet Waterfall Mall wasn't even assisting us but gave me and my sister the most disturbing attitude. A few days prior she helped us and me and my sister were discussing something with each other and she got all bossy and chipped in and talked to us in a very rude manner... Like seriously who the heck do you think you are?! Just because of that I'll never advise ANYONE TO GO THERE!! This was not the only time I had issues with this PostNet and their staff! You odd to be ashamed!!
1 reviews | Active since Jan 2024
Bad Attitude and Customer service
PostNet, Rustenburg Waterfall Mall. Firstly the customer service is utterly horrible point blank! Whilst you wait in line to be helped the staff will discuss you with other staff and think you are too stupid too notice. Teach your staff some respect damn it! A female staff member named Bianca at PostNet Waterfall Mall wasn't even assisting us but gave me and my sister the most disturbing attitude. A few days prior she helped us and me and my sister were discussing something with each other and she got all bossy and chipped in and talked to us in a very rude manner... Like seriously who the heck do you think you are?! Just because of that I'll never advise ANYONE TO GO THERE!! This was not the only time I had issues with this PostNet and their staff! You odd to be ashamed!!