Scores reflect the Overall AI Score for each category
Based on recent customer reviews, LG Electronics is described overwhelmingly through the lens of after-sales failure rather than product design. Customers consistently report appliances failing just outside warranty, technicians who do not arrive, and warranty claims met with charges or exclusions. A recurring theme is silence after a fault is logged, with Returns, Warranty & Repairs (0.9) and Customer Service & Communication (1.0) drawing the sharpest criticism.
Top Strengths:
- •Delivery, Orders & Stock: Isolated praise exists for installation teams named Christopher and Goodman and for orders that eventually arrive. However most customers describe missed delivery slots, orders paid without an order number, and appliances arriving dented or incomplete.
Replied to 60% of negative reviews
Reply time on negative reviews: 229h 27m
TrustIndex
2.6
Ranking
#7
in Phones & Computers
Reply Time
213h 57m
NPS Score
-76
Recommended: Unlikely
Replied to 60% of negative reviews
Reply time on negative reviews: 229h 27m
Nov '25 - Oct '26
Frequently Asked Questions About LG Electronics
What do customers say about LG Electronics?
Based on recent customer reviews, LG Electronics is described overwhelmingly through the lens of after-sales failure rather than product design. Customers consistently report appliances failing just outside warranty, technicians who do not arrive, and warranty claims met with charges or exclusions. A recurring theme is silence after a fault is logged, with Returns, Warranty & Repairs (0.9) and Customer Service & Communication (1.0) drawing the sharpest criticism.
What is LG Electronics's biggest strength?
LG Electronics's biggest strength, according to Hellopeter's AI analysis, is Delivery, Orders & Stock. Isolated praise exists for installation teams named Christopher and Goodman and for orders that eventually arrive. However most customers describe missed delivery slots, orders paid without an order number, and appliances arriving dented or incomplete.
What are the most common complaints about LG Electronics?
The most common complaint about LG Electronics, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Communication. A recurring theme is unanswered emails and calls, service requests never logged, and promised callbacks that never come. Customers describe finger pointing between LG and retailers such as Makro and Hirsch, plus a WhatsApp bot that cannot help.
How does LG Electronics compare to other Phones & Computers companies?
LG Electronics scores 1.1 out of 5 on Hellopeter's AI analysis of service quality in Phones & Computers, compared to the Phones & Computers industry average of 2.5. Their strongest theme is Orders & Delivery (1.3); their weakest is Returns & Warranty (0.9). The top AI-rated Phones & Computers business on Hellopeter is Super Communications (4.4). How is the AI Score calculated? →
Is LG Electronics trustworthy?
LG Electronics has a TrustIndex of 2.6 out of 10 on Hellopeter, based on 55 reviews in the last 12 months. They reply to 60% of negative reviews, typically within 229 hours 27 min. Hellopeter has tracked LG Electronics across 1,096 total reviews. How is the TrustIndex calculated? →
Recent reviews (55)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jun 2013
LG Refuses to Take Responsibility for Damaged Fridge Despite Witnesses and Supporting Evidence
We recently purchased an LG fridge at a considerable cost, expecting to receive a brand-new appliance in perfect condition. Instead, we have been left with a damaged fridge and an extremely disappointing experience. When the fridge arrived at our home, the box was opened for the very first time in the presence of several witnesses. It was immediately discovered that the fridge had dents, despite the packaging itself being in good condition with no visible damage to the box. Several people witnessed the opening of the box and the condition of the fridge. They were even willing to provide sworn affidavits confirming what they had seen. However, LG was unwilling to accept this supporting evidence and has continued to refuse responsibility, blaming the delivery company instead. We have made every effort to resolve this matter fairly and have tried to provide evidence to support our *** of what happened. It is extremely frustrating to feel that our evidence and the willingness of independent witnesses to confirm the circumstances have not been given proper consideration. I would also like to make it absolutely clear that the company we purchased the fridge from has been doing its best to help us. They have stood by us and have been fighting alongside us to obtain a replacement. We sincerely appreciate their efforts and have no intention of blaming them for this situation. They have been trying to help us resolve a problem that has left everyone frustrated. Our disappointment is with LG's handling of this matter and its refusal to work towards a satisfactory resolution. We paid a substantial amount of money for a brand-new LG fridge. We did not purchase a damaged appliance, and we should not have to fight so hard to obtain the product we paid for. When a problem arises, we expect a manufacturer to investigate the circumstances fairly, consider the evidence available and work with its retail partners to find a reasonable solution. Instead, we feel that responsibility is simply being shifted elsewhere, while we, the customers, are left caught in the middle. This experience has seriously affected our confidence in LG. It is not only about the dents on the fridge anymore; it is about how a customer is treated when something goes wrong and whether the company is prepared to listen to the evidence presented. We are asking LG to reconsider its position, properly review the circumstances and the available witness evidence, and work towards replacing the damaged fridge with a new one in perfect condition. We are grateful to the retailer for standing by us and doing everything possible to assist. We simply want LG to demonstrate the same commitment to resolving this matter fairly. We paid for a new fridge, and we believe it is reasonable to expect to receive one. We hope LG will take this complaint seriously and provide a satisfactory resolution.
1 reviews | Active since Jun 2013
LG Refuses to Take Responsibility for Damaged Fridge Despite Witnesses and Supporting Evidence
We recently purchased an LG fridge at a considerable cost, expecting to receive a brand-new appliance in perfect condition. Instead, we have been left with a damaged fridge and an extremely disappointing experience. When the fridge arrived at our home, the box was opened for the very first time in the presence of several witnesses. It was immediately discovered that the fridge had dents, despite the packaging itself being in good condition with no visible damage to the box. Several people witnessed the opening of the box and the condition of the fridge. They were even willing to provide sworn affidavits confirming what they had seen. However, LG was unwilling to accept this supporting evidence and has continued to refuse responsibility, blaming the delivery company instead. We have made every effort to resolve this matter fairly and have tried to provide evidence to support our *** of what happened. It is extremely frustrating to feel that our evidence and the willingness of independent witnesses to confirm the circumstances have not been given proper consideration. I would also like to make it absolutely clear that the company we purchased the fridge from has been doing its best to help us. They have stood by us and have been fighting alongside us to obtain a replacement. We sincerely appreciate their efforts and have no intention of blaming them for this situation. They have been trying to help us resolve a problem that has left everyone frustrated. Our disappointment is with LG's handling of this matter and its refusal to work towards a satisfactory resolution. We paid a substantial amount of money for a brand-new LG fridge. We did not purchase a damaged appliance, and we should not have to fight so hard to obtain the product we paid for. When a problem arises, we expect a manufacturer to investigate the circumstances fairly, consider the evidence available and work with its retail partners to find a reasonable solution. Instead, we feel that responsibility is simply being shifted elsewhere, while we, the customers, are left caught in the middle. This experience has seriously affected our confidence in LG. It is not only about the dents on the fridge anymore; it is about how a customer is treated when something goes wrong and whether the company is prepared to listen to the evidence presented. We are asking LG to reconsider its position, properly review the circumstances and the available witness evidence, and work towards replacing the damaged fridge with a new one in perfect condition. We are grateful to the retailer for standing by us and doing everything possible to assist. We simply want LG to demonstrate the same commitment to resolving this matter fairly. We paid for a new fridge, and we believe it is reasonable to expect to receive one. We hope LG will take this complaint seriously and provide a satisfactory resolution.
1 reviews | Active since Aug 2016
Unresolved Warranty Dispute: LG 42L NeoChef Microwave (Makro Repair ID: ***)
I purchased an LG 42L NeoChef Solo Microwave from Makro Ottery on 28 October 2024. On 05 October 2026 (strictly within the 24-month manufacturer warranty period), I booked the unit in at Makro (Repair ID: ***) because the internal enamel coating began flaking off and rusting along the panel seams and under the turntable, causing it to take longer to heat. Makro's official intake note confirms the unit was powered on and working when handed over. However, LG customer care agent Patricia refused to honor the warranty, making the unbelievable claim that LG "does not have problems with cavity paints" and stating that the rust was long-standing. At the same time, she verbally admitted that repairing the inverter is unviable because it will just break again due to the cavity condition. Despite acknowledging the repair is unviable, LG is refusing to authorize a unit replacement or store credit through Makro under the Consumer Protection Act. I expect management to contact me immediately to authorize a proper warranty replacement or store credit, failing which this matter will be escalated directly to the Consumer Goods & Services Ombudsman (CGSO).
1 reviews | Active since Aug 2016
Unresolved Warranty Dispute: LG 42L NeoChef Microwave (Makro Repair ID: ***)
I purchased an LG 42L NeoChef Solo Microwave from Makro Ottery on 28 October 2024. On 05 October 2026 (strictly within the 24-month manufacturer warranty period), I booked the unit in at Makro (Repair ID: ***) because the internal enamel coating began flaking off and rusting along the panel seams and under the turntable, causing it to take longer to heat. Makro's official intake note confirms the unit was powered on and working when handed over. However, LG customer care agent Patricia refused to honor the warranty, making the unbelievable claim that LG "does not have problems with cavity paints" and stating that the rust was long-standing. At the same time, she verbally admitted that repairing the inverter is unviable because it will just break again due to the cavity condition. Despite acknowledging the repair is unviable, LG is refusing to authorize a unit replacement or store credit through Makro under the Consumer Protection Act. I expect management to contact me immediately to authorize a proper warranty replacement or store credit, failing which this matter will be escalated directly to the Consumer Goods & Services Ombudsman (CGSO).
1 reviews | Active since Mar 2022
Very poor customer service
Requested LG to come out and fix my LG frontloader washing machine which LG charged me R1500.00 only for it to break after again after a few months, then get told they only have a 3 month warranty so sorry nothing they can do and if I need it fixed I would have to pay again, pathetic customer service and no accountability at all. After laying a complaint had to wait over a month just for someone to get back to me so overall pathetic customer service
1 reviews | Active since Mar 2022
Very poor customer service
Requested LG to come out and fix my LG frontloader washing machine which LG charged me R1500.00 only for it to break after again after a few months, then get told they only have a 3 month warranty so sorry nothing they can do and if I need it fixed I would have to pay again, pathetic customer service and no accountability at all. After laying a complaint had to wait over a month just for someone to get back to me so overall pathetic customer service
1 reviews | Active since Sept 2025
POOR SERVICE FROM LG ON WARRANTY APPLIANCE
On the 21st August, called logged for our LG Inverter Linear Fridge. On 24 August, technician arrived to advise that the Condenser had to be replaced. We have been waiting since then for this part. There is no feedback given unless we call LG ourselves. The part was due to arrive on 30 Sept but have just been told, it has not. How much longer can we wait without a fridge??? Is this the level of service you provide for such an expensive large electrical appliance which is still under warranty?? They have such a don't care attitude!
1 reviews | Active since Sept 2025
POOR SERVICE FROM LG ON WARRANTY APPLIANCE
On the 21st August, called logged for our LG Inverter Linear Fridge. On 24 August, technician arrived to advise that the Condenser had to be replaced. We have been waiting since then for this part. There is no feedback given unless we call LG ourselves. The part was due to arrive on 30 Sept but have just been told, it has not. How much longer can we wait without a fridge??? Is this the level of service you provide for such an expensive large electrical appliance which is still under warranty?? They have such a don't care attitude!
1 reviews | Active since Nov 2012
LG Does Not Honour WARRANTY
Terrible after Sales Service. Required repair to a premium LG Fridge as it stopped working. LG offered to inspect and asses only the fridge after 5 days; as their technician only does this area on this day. He refused to fix the COMPRESSOR (under 10 year warranty) because I had it checked on the first day by someone else. He left and walked away despite me offering to PAY (because he claimed the warranty is now void) to fix the fridge.
1 reviews | Active since Nov 2012
LG Does Not Honour WARRANTY
Terrible after Sales Service. Required repair to a premium LG Fridge as it stopped working. LG offered to inspect and asses only the fridge after 5 days; as their technician only does this area on this day. He refused to fix the COMPRESSOR (under 10 year warranty) because I had it checked on the first day by someone else. He left and walked away despite me offering to PAY (because he claimed the warranty is now void) to fix the fridge.
1 reviews | Active since Oct 2019
LG will ***** you. Take you for a ride. They do not honour
Broken Fridge and they are saying we broke it. How does a person break a fridge? We have been waiting for their technicians report and they still haven't provided anything relevant to the complaint. Never ever buy any LG electronics they are nonsense with after market. Bought this fridge last year 2025
1 reviews | Active since Oct 2019
LG will ***** you. Take you for a ride. They do not honour
Broken Fridge and they are saying we broke it. How does a person break a fridge? We have been waiting for their technicians report and they still haven't provided anything relevant to the complaint. Never ever buy any LG electronics they are nonsense with after market. Bought this fridge last year 2025
1 reviews | Active since Mar 2019
Worst service experience ever, especially when it comes to after-sales service.
With any appliance, you expect that when something goes wrong, the manufacturer will provide proper support and get the issue resolved. Unfortunately, my experience with LG has been the complete opposite. I have a front-loader washing machine that is making noise and LG keeps sending technicians from LG Home Solutions to assist. The problem is that they have repeatedly failed to identify and fix the actual issue. Instead, I keep getting recommendations to replace different parts. I have followed their recommendations and spent money on replacement parts, yet the problem still hasn't been resolved. At this point, it honestly feels like guesswork rather than proper fault-finding and diagnosis. A technician should be able to diagnose the source of the problem before continuously recommending expensive parts. To make matters worse, the communication and follow-up have been terrible. I was told that I would be contacted within 24 hours,and I have now been waiting 4 days with no proper communication. This is extremely disappointing, particularly from a brand like LG. It feels like once you have purchased the appliance, you are basically on your own when you need after-sales support Based on this experience, I would seriously think twice before purchasing another LG appliance. I'd rather buy Defy than go through this again. LG, your products may be good, but after-sales service is just as important as the product itself and this experience has been unacceptable.
1 reviews | Active since Mar 2019
Worst service experience ever, especially when it comes to after-sales service.
With any appliance, you expect that when something goes wrong, the manufacturer will provide proper support and get the issue resolved. Unfortunately, my experience with LG has been the complete opposite. I have a front-loader washing machine that is making noise and LG keeps sending technicians from LG Home Solutions to assist. The problem is that they have repeatedly failed to identify and fix the actual issue. Instead, I keep getting recommendations to replace different parts. I have followed their recommendations and spent money on replacement parts, yet the problem still hasn't been resolved. At this point, it honestly feels like guesswork rather than proper fault-finding and diagnosis. A technician should be able to diagnose the source of the problem before continuously recommending expensive parts. To make matters worse, the communication and follow-up have been terrible. I was told that I would be contacted within 24 hours,and I have now been waiting 4 days with no proper communication. This is extremely disappointing, particularly from a brand like LG. It feels like once you have purchased the appliance, you are basically on your own when you need after-sales support Based on this experience, I would seriously think twice before purchasing another LG appliance. I'd rather buy Defy than go through this again. LG, your products may be good, but after-sales service is just as important as the product itself and this experience has been unacceptable.
1 reviews | Active since Feb 2024
Terrible Service and Possible ************** Worst Service Provider – Refused to Honor 60km Policy for Gordon's Bay Resident
This branch is absolutely useless and should have their contract revoked by LG. I am extremely frustrated with the service I received. My fridge is faulty, and when I called for an assessment, I was told they only operate within a 60km radius of Cape Town. I stay in Gordon’s Bay, which is only 47km from their offices. By their own logic, I am well within their service area. However, they refused to come out and told me they "don't cover Gordon’s Bay." When I pointed out the maththat 47km is less than 60km they had no logical answer. Instead, they told me I must bring my double-door fridge to their workshop myself. How am I supposed to transport a massive doubledoor fridge? To make matters worse, I have a friend who lives in Gordon’s Bay the exact same area who had a technician come to her house for an assessment. She was never told it was "out of bounds." The only difference between me and my friend is our race. I am black, and she is white. I am forced to ask: Is this a case of racial **************? It certainly feels like it. Why is my money and my business not good enough, but my white neighbour gets door to door service? If this service provider cannot assist customers who fall within their stated radius, LG should cancel their contract immediately. They are giving LG a bad name. Do not use this branch. They are the worst.
1 reviews | Active since Feb 2024
Terrible Service and Possible ************** Worst Service Provider – Refused to Honor 60km Policy for Gordon's Bay Resident
This branch is absolutely useless and should have their contract revoked by LG. I am extremely frustrated with the service I received. My fridge is faulty, and when I called for an assessment, I was told they only operate within a 60km radius of Cape Town. I stay in Gordon’s Bay, which is only 47km from their offices. By their own logic, I am well within their service area. However, they refused to come out and told me they "don't cover Gordon’s Bay." When I pointed out the maththat 47km is less than 60km they had no logical answer. Instead, they told me I must bring my double-door fridge to their workshop myself. How am I supposed to transport a massive doubledoor fridge? To make matters worse, I have a friend who lives in Gordon’s Bay the exact same area who had a technician come to her house for an assessment. She was never told it was "out of bounds." The only difference between me and my friend is our race. I am black, and she is white. I am forced to ask: Is this a case of racial **************? It certainly feels like it. Why is my money and my business not good enough, but my white neighbour gets door to door service? If this service provider cannot assist customers who fall within their stated radius, LG should cancel their contract immediately. They are giving LG a bad name. Do not use this branch. They are the worst.