Unresolved Warranty Dispute: LG 42L NeoChef Microwave (Makro Repair ID: ***)

I purchased an LG 42L NeoChef Solo Microwave from Makro Ottery on 28 October 2024. On 05 October 2026 (strictly within the 24-month manufacturer warranty period), I booked the unit in at Makro (Repair ID: ***) because the internal enamel coating began flaking off and rusting along the panel seams and under the turntable, causing it to take longer to heat. Makro's official intake note confirms the unit was powered on and working when handed over. However, LG customer care agent Patricia refused to honor the warranty, making the unbelievable claim that LG "does not have problems with cavity paints" and stating that the rust was long-standing. At the same time, she verbally admitted that repairing the inverter is unviable because it will just break again due to the cavity condition. Despite acknowledging the repair is unviable, LG is refusing to authorize a unit replacement or store credit through Makro under the Consumer Protection Act. I expect management to contact me immediately to authorize a proper warranty replacement or store credit, failing which this matter will be escalated directly to the Consumer Goods & Services Ombudsman (CGSO).