Terrible Service and Possible ************** Worst Service Provider – Refused to Honor 60km Policy for Gordon's Bay Resident

This branch is absolutely useless and should have their contract revoked by LG. I am extremely frustrated with the service I received.

My fridge is faulty, and when I called for an assessment, I was told they only operate within a 60km radius of Cape Town. I stay in Gordon’s Bay, which is only 47km from their offices. By their own logic, I am well within their service area.

However, they refused to come out and told me they "don't cover Gordon’s Bay." When I pointed out the maththat 47km is less than 60km they had no logical answer. Instead, they told me I must bring my double-door fridge to their workshop myself. How am I supposed to transport a massive doubledoor fridge?

To make matters worse, I have a friend who lives in Gordon’s Bay the exact same area who had a technician come to her house for an assessment. She was never told it was "out of bounds."

The only difference between me and my friend is our race. I am black, and she is white. I am forced to ask: Is this a case of racial **************? It certainly feels like it. Why is my money and my business not good enough, but my white neighbour gets door to door service? If this service provider cannot assist customers who fall within their stated radius, LG should cancel their contract immediately. They are giving LG a bad name. Do not use this branch. They are the worst.