POOR SERVICE FROM LG ON WARRANTY APPLIANCE

On the 21st August, called logged for our LG Inverter Linear Fridge. On 24 August, technician arrived to advise that the Condenser had to be replaced. We have been waiting since then for this part. There is no feedback given unless we call LG ourselves. The part was due to arrive on 30 Sept but have just been told, it has not. How much longer can we wait without a fridge??? Is this the level of service you provide for such an expensive large electrical appliance which is still under warranty?? They have such a don't care attitude!