Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Super Communications is described as a refurbished laptop specialist that consistently over-delivers on price, packaging and proactive communication. Customers repeatedly say machines look and perform like new, arrive within days and include unexpected extras. A recurring theme, however, is that after-sales support can go quiet once a fault develops, which is where frustration concentrates.
Top Strengths:
- •Staff & In-Store Experience: Consultants are named and praised for patient, knowledgeable spec advice, with Zee, Tiago Barbosa and Claudette singled out. Pricing on business grade refurbished machines is described as unbeatable value, and IT integrators return repeatedly for client fleets. Staff & In-Store Experience (4.6).
Replied to 100% of negative reviews
Reply time on negative reviews: 161h 32m
TrustIndex
9.2
Ranking
#2
in Appliances
Reply Time
27h 49m
NPS Score
80
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 161h 32m
Dec '25 - Nov '26
Frequently Asked Questions About Super Communications
What do customers say about Super Communications?
Based on recent customer reviews, Super Communications is described as a refurbished laptop specialist that consistently over-delivers on price, packaging and proactive communication. Customers repeatedly say machines look and perform like new, arrive within days and include unexpected extras. A recurring theme, however, is that after-sales support can go quiet once a fault develops, which is where frustration concentrates.
What is Super Communications's biggest strength?
Super Communications's biggest strength, according to Hellopeter's AI analysis, is Staff & In-Store Experience. Consultants are named and praised for patient, knowledgeable spec advice, with Zee, Tiago Barbosa and Claudette singled out. Pricing on business grade refurbished machines is described as unbeatable value, and IT integrators return repeatedly for client fleets. Staff & In-Store Experience (4.6).
What are the most common complaints about Super Communications?
The most common complaint about Super Communications, based on Hellopeter's AI analysis of recent customer reviews, is Product Quality & Performance. Most refurbished ThinkPads and Latitudes are called immaculate and reliable for heavy workloads. Still, Product Quality & Performance (4.4) is dented by dead USB ports, a non-working keyboard, faulty chargers, a fried low grade SSD and occasional scuffs or fast battery drain.
How does Super Communications compare to other Appliances companies?
Super Communications scores 4.4 out of 5 on Hellopeter's AI analysis of service quality in Appliances, compared to the Appliances industry average of 2.5. Their strongest theme is In-Store Experience (4.6); their weakest is Returns & Warranty (3.8). The top AI-rated Appliances business on Hellopeter is Super Communications (4.4). How is the AI Score calculated? →
Is Super Communications trustworthy?
Super Communications has a TrustIndex of 9.2 out of 10 on Hellopeter, based on 173 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 161 hours 32 min. Hellopeter has tracked Super Communications across 336 total reviews. How is the TrustIndex calculated? →
Recent reviews (173)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Nov 2026
Unique Code: ***
Unique Code: *** Really happy with our laptop and monitor combo from Super Communications! :) The setup is fantastic, and having the extra screen space makes working and multitasking so much easier. The equipment is great quality, looks good, and offers excellent value for money. It's always nice finding reliable tech at an affordable price! Overall, I am very pleased with our purchase and would definitely recommend Super Communications to anyone looking for a good laptop or monitor setup. Keep up the great work!
1 reviews | Active since Nov 2026
Unique Code: ***
Unique Code: *** Really happy with our laptop and monitor combo from Super Communications! :) The setup is fantastic, and having the extra screen space makes working and multitasking so much easier. The equipment is great quality, looks good, and offers excellent value for money. It's always nice finding reliable tech at an affordable price! Overall, I am very pleased with our purchase and would definitely recommend Super Communications to anyone looking for a good laptop or monitor setup. Keep up the great work!
1 reviews | Active since Nov 2026
Product is good and delivery is fast and efficient, had no problems with purchasing from them and...
Product is good and delivery is fast and efficient, had no problems with purchasing from them and no issues with the products as well, ive purchased more than once from them and they are really reliable Unique code: ***
1 reviews | Active since Nov 2026
Product is good and delivery is fast and efficient, had no problems with purchasing from them and...
Product is good and delivery is fast and efficient, had no problems with purchasing from them and no issues with the products as well, ive purchased more than once from them and they are really reliable Unique code: ***
1 reviews | Active since Jul 2019
Still the Best!
Code ***. Been dealing with Super Communications for years. I tried ordering a refurbished system on Takealot (slightly cheaper at the time), and upon receipt, the monitor had no cables, the PC wouldn't boot and the condition of the equipment was not as described. Sent everything back for a refund and could easily order a new refurbished set from Supercom. Received my order today, and everything is in perfect condition! Lesson learnt. Don't bother with other refurbished companies!
1 reviews | Active since Jul 2019
Still the Best!
Code ***. Been dealing with Super Communications for years. I tried ordering a refurbished system on Takealot (slightly cheaper at the time), and upon receipt, the monitor had no cables, the PC wouldn't boot and the condition of the equipment was not as described. Sent everything back for a refund and could easily order a new refurbished set from Supercom. Received my order today, and everything is in perfect condition! Lesson learnt. Don't bother with other refurbished companies!
1 reviews | Active since Jun 2023
What an absolutely legend of a company!
What a fantastic company to do business with. The most efficient, friendly and helpful tech company I've ever dealt with, even when there is an issue with an electronic device way out of its warranty date they had no issue to assist in trying to assit and repair it, fantastic people all round. Greatly appreciated. Review code: ***
1 reviews | Active since Jun 2023
What an absolutely legend of a company!
What a fantastic company to do business with. The most efficient, friendly and helpful tech company I've ever dealt with, even when there is an issue with an electronic device way out of its warranty date they had no issue to assist in trying to assit and repair it, fantastic people all round. Greatly appreciated. Review code: ***