Worst service experience ever, especially when it comes to after-sales service.

With any appliance, you expect that when something goes wrong, the manufacturer will provide proper support and get the issue resolved. Unfortunately, my experience with LG has been the complete opposite.

I have a front-loader washing machine that is making noise and LG keeps sending technicians from LG Home Solutions to assist. The problem is that they have repeatedly failed to identify and fix the actual issue. Instead, I keep getting recommendations to replace different parts. I have followed their recommendations and spent money on replacement parts, yet the problem still hasn't been resolved.

At this point, it honestly feels like guesswork rather than proper fault-finding and diagnosis. A technician should be able to diagnose the source of the problem before continuously recommending expensive parts.

To make matters worse, the communication and follow-up have been terrible. I was told that I would be contacted within 24 hours,and I have now been waiting 4 days with no proper communication.

This is extremely disappointing, particularly from a brand like LG. It feels like once you have purchased the appliance, you are basically on your own when you need after-sales support

Based on this experience, I would seriously think twice before purchasing another LG appliance. I'd rather buy Defy than go through this again.

LG, your products may be good, but after-sales service is just as important as the product itself and this experience has been unacceptable.