Scores reflect the Overall AI Score for each category
Based on recent customer reviews, DirectAxis is described as easy to borrow from but extremely difficult to deal with afterwards. Customers consistently report unresolved billing and refund problems, debit orders continuing after settlement, and unanswered emails. Isolated praise goes to named consultants who take ownership. The dominant pattern is post-sale service failure across Billing, Payments and Financial Accuracy (1.0) and Communication and Responsiveness (0.9).
Top Strengths:
- •Customer Service & Professional Guidance: A small group of named consultants, including Nthabiseng, Zintle Buyana, Rafika and Thersia Moore, are praised for warmth, ownership and follow-up. These experiences stand out sharply against the broader pattern of transfers, dropped calls and consultants who cannot answer basic questions.
Replied to 99% of negative reviews
Reply time on negative reviews: 7h 9m
TrustIndex
3.4
Ranking
#17
in Loans & Credit
Reply Time
7h 42m
NPS Score
-44
Recommended: Unlikely
Replied to 99% of negative reviews
Reply time on negative reviews: 7h 9m
Oct '25 - Sep '26
Frequently Asked Questions About DirectAxis
What do customers say about DirectAxis?
Based on recent customer reviews, DirectAxis is described as easy to borrow from but extremely difficult to deal with afterwards. Customers consistently report unresolved billing and refund problems, debit orders continuing after settlement, and unanswered emails. Isolated praise goes to named consultants who take ownership. The dominant pattern is post-sale service failure across Billing, Payments and Financial Accuracy (1.0) and Communication and Responsiveness (0.9).
What is DirectAxis's biggest strength?
DirectAxis's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. A small group of named consultants, including Nthabiseng, Zintle Buyana, Rafika and Thersia Moore, are praised for warmth, ownership and follow-up. These experiences stand out sharply against the broader pattern of transfers, dropped calls and consultants who cannot answer basic questions.
What are the most common complaints about DirectAxis?
The most common complaint about DirectAxis, based on Hellopeter's AI analysis of recent customer reviews, is Billing, Payments & Financial Accuracy. A recurring theme is debits continuing after loans are settled, double debits, and refunds promised then delayed for weeks. Paid-up letters, clearance certificates and statements are requested repeatedly without being issued, leaving customers financially out of pocket.
How does DirectAxis compare to other Loans & Credit companies?
DirectAxis scores 0.9 out of 5 on Hellopeter's AI analysis of service quality in Loans & Credit, compared to the Loans & Credit industry average of 2.1. Their strongest theme is Loan Application (1.2); their weakest is Billing & Payments (0.7). The top AI-rated Loans & Credit business on Hellopeter is AutoFin Assist (4.6). How is the AI Score calculated? →
Is DirectAxis trustworthy?
DirectAxis has a TrustIndex of 3.4 out of 10 on Hellopeter, based on 143 reviews in the last 12 months. They reply to 99% of negative reviews, typically within 7 hours 9 min. Hellopeter has tracked DirectAxis across 4,909 total reviews. How is the TrustIndex calculated? →
Recent reviews (143)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2023
Take me pillar ro post
I have transferred funds in error then reguest refund and the take me pillar to post please assist
1 reviews | Active since May 2023
Take me pillar ro post
I have transferred funds in error then reguest refund and the take me pillar to post please assist
1 reviews | Active since Nov 2023
Beyond poor and dirt customer service.
Worst customer service experience ever. No consultant tried to assist me. I keep on being transferred but no consultant assists. All I want assistance with is my personal loan, but you would think there would be literate people who can assist, and this had become un ****ING bareable.
1 reviews | Active since Nov 2023
Beyond poor and dirt customer service.
Worst customer service experience ever. No consultant tried to assist me. I keep on being transferred but no consultant assists. All I want assistance with is my personal loan, but you would think there would be literate people who can assist, and this had become un ****ING bareable.
1 reviews | Active since May 2025
Unacceptable Customer Service & Unfinalised Loan
To Whom It May Concern, I am writing to formally lodge a complaint regarding the unacceptable delay in finalising my loan application. I have fully comp**** with your application process and submitted all requested supporting documents. Despite there being no outstanding paperwork from my side, my application remains stuck and unfinalised with zero proactive communication from DirectAxis. Every time I attempt to follow up, I am met with long hold times or vague answers. This delay is causing me severe financial inconvenience, especially since I fulfilled my obligations immediately by providing the required information. Please have a senior manager review my file immediately, confirm receipt of my documents, and provide a definitive timeline for finalisation and payout today. Please send all further updates and correspondence regarding this matter to my email
1 reviews | Active since May 2025
Unacceptable Customer Service & Unfinalised Loan
To Whom It May Concern, I am writing to formally lodge a complaint regarding the unacceptable delay in finalising my loan application. I have fully comp**** with your application process and submitted all requested supporting documents. Despite there being no outstanding paperwork from my side, my application remains stuck and unfinalised with zero proactive communication from DirectAxis. Every time I attempt to follow up, I am met with long hold times or vague answers. This delay is causing me severe financial inconvenience, especially since I fulfilled my obligations immediately by providing the required information. Please have a senior manager review my file immediately, confirm receipt of my documents, and provide a definitive timeline for finalisation and payout today. Please send all further updates and correspondence regarding this matter to my email
1 reviews | Active since May 2024
Cold calls
Numereous times I've asked them to remove my details from their database, and stop abusing me with calls because I am not interested in their product offering, however, this request never gets fulfilled, and I keep getting sales calls everyday. One of the consultants I spoke with is Akhona Hentlili or Mentlili
1 reviews | Active since May 2024
Cold calls
Numereous times I've asked them to remove my details from their database, and stop abusing me with calls because I am not interested in their product offering, however, this request never gets fulfilled, and I keep getting sales calls everyday. One of the consultants I spoke with is Akhona Hentlili or Mentlili
1 reviews | Active since Aug 2011
Declined but a debit order has never returned
I have been a loyal personal loan account holder with DirectAxis, they have always been incredible from a service and process perspective and have always been my preferred lender. I have never defaulted on a single payment and have managed my account very well. I have app**** for a top up to my exisiting loan however it has been declined yet I can afford to pay back and have religiously agreed to my debit order date to be the same as my salary date. I feel that DirectAxis should conduct a manual assessment for my approval as thwy declined me yet nedbank and other banks have approved me however I prefer to keep my relationship with DirectAxis. I believe that I have a solid relationship with Direct Axis but it looks like they are letting me down.
1 reviews | Active since Aug 2011
Declined but a debit order has never returned
I have been a loyal personal loan account holder with DirectAxis, they have always been incredible from a service and process perspective and have always been my preferred lender. I have never defaulted on a single payment and have managed my account very well. I have app**** for a top up to my exisiting loan however it has been declined yet I can afford to pay back and have religiously agreed to my debit order date to be the same as my salary date. I feel that DirectAxis should conduct a manual assessment for my approval as thwy declined me yet nedbank and other banks have approved me however I prefer to keep my relationship with DirectAxis. I believe that I have a solid relationship with Direct Axis but it looks like they are letting me down.
1 reviews | Active since Aug 2013
Bad service
So many times I have called this place to try and change my debit order details. You wait for a consultant to answer. You give your info and all... then they transfer you to another dep. So it goes on and on. After a while your airtime is gone...Spending R200 airtime just to change details. Who is going to give this money back... I phoned about 10 times. And sending emails does not work...Very disapointed
1 reviews | Active since Aug 2013
Bad service
So many times I have called this place to try and change my debit order details. You wait for a consultant to answer. You give your info and all... then they transfer you to another dep. So it goes on and on. After a while your airtime is gone...Spending R200 airtime just to change details. Who is going to give this money back... I phoned about 10 times. And sending emails does not work...Very disapointed
1 reviews | Active since Jul 2016
Bad Service
No response on emails just auto responses and when you call you being transferred from one agent to the next... also for that agent to give you an email address and no resolution at all.
1 reviews | Active since Jul 2016
Bad Service
No response on emails just auto responses and when you call you being transferred from one agent to the next... also for that agent to give you an email address and no resolution at all.
1 reviews | Active since Dec 2020
Paid up lettter
I have been requesting for a paid up letter on email and phone im not able to get help
1 reviews | Active since Dec 2020
Paid up lettter
I have been requesting for a paid up letter on email and phone im not able to get help