Scores reflect the Overall AI Score for each category
Based on recent customer reviews, ooba Home Loans is described as a highly personalised bond origination service where named property finance specialists guide buyers from pre-qualification to registration. Customers consistently praise individual consultants for negotiating below-prime interest rates, explaining every step, and replying after hours. A recurring theme is that first-time buyers feel supported, though a small group report stalled applications and unanswered follow-ups.
Top Strengths:
- •Customer Service & Professional Guidance: Customers repeatedly name consultants such as Charlene Viljoen, Sabeeha Karriem, Sue Wilson, Micala Beeby and Patricia Palm, describing them as patient, knowledgeable and going the extra mile, often calling them a star or a gem.
Replied to 100% of negative reviews
Reply time on negative reviews: 3h 39m
TrustIndex
10
Perfect Score
Ranking
#1
in Home Loans
Reply Time
5h 18m
NPS Score
90
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 3h 39m
Nov '25 - Oct '26
Frequently Asked Questions About ooba Home Loans
What do customers say about ooba Home Loans?
Based on recent customer reviews, ooba Home Loans is described as a highly personalised bond origination service where named property finance specialists guide buyers from pre-qualification to registration. Customers consistently praise individual consultants for negotiating below-prime interest rates, explaining every step, and replying after hours. A recurring theme is that first-time buyers feel supported, though a small group report stalled applications and unanswered follow-ups.
What is ooba Home Loans's biggest strength?
ooba Home Loans's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. Customers repeatedly name consultants such as Charlene Viljoen, Sabeeha Karriem, Sue Wilson, Micala Beeby and Patricia Palm, describing them as patient, knowledgeable and going the extra mile, often calling them a star or a gem.
What are the most common complaints about ooba Home Loans?
The most common complaint about ooba Home Loans, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. While most customers praise daily updates and after-hours replies, a minority report emails and calls going unanswered for weeks, no feedback after submitting documents, and difficulty reaching managers or the call centre.
How does ooba Home Loans compare to other Home Loans companies?
ooba Home Loans scores 4.6 out of 5 on Hellopeter's AI analysis of service quality in Home Loans, compared to the Home Loans industry average of 3.2. Their strongest theme is Consultant Quality (4.7); their weakest is Communication (4.4). The top AI-rated Home Loans business on Hellopeter is ooba Home Loans (4.6). How is the AI Score calculated? →
Is ooba Home Loans trustworthy?
ooba Home Loans has a TrustIndex of 10 out of 10 on Hellopeter, based on 813 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 3 hours 39 min. Hellopeter has tracked ooba Home Loans across 8,092 total reviews. How is the TrustIndex calculated? →
Recent reviews (813)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
A huge thank you to Dani and Brenda for all their help in securing our home loan for our very
A huge thank you to Dani and Brenda for all their help in securing our home loan for our very first property! Their service was prompt, professional, and exceptional from start to finish. They went above and beyond to make the entire process as smooth and stress-free as possible, and we couldn't have asked for better support. It was an absolute pleasure working with them, and we would highly recommend their services to anyone looking for a home loan! Damon de pinna
1 reviews | Active since Oct 2026
A huge thank you to Dani and Brenda for all their help in securing our home loan for our very
A huge thank you to Dani and Brenda for all their help in securing our home loan for our very first property! Their service was prompt, professional, and exceptional from start to finish. They went above and beyond to make the entire process as smooth and stress-free as possible, and we couldn't have asked for better support. It was an absolute pleasure working with them, and we would highly recommend their services to anyone looking for a home loan! Damon de pinna
1 reviews | Active since Jan 2018
Jo-anne & Usha is the best 👌
Outstanding Service from Jo-Anne & Usha — To the ooba Management Team, We would like to formally commend Jo-Anne and Usha for their exceptional service. Thanks to their dedication, professionalism, and tireless commitment, we have just received full bond approval on our second property in one year. Both Jo-Anne and Usha went truly above and beyond the call of duty — always available, proactive, and genuinely invested in ensuring we were happy clients. In what can be a stressful process, they made everything seamless and reassuring. We felt supported every step of the way. Please pass on our deepest gratitude to them both. They are a true asset to ooba and the reason we will always recommend ooba to family and friends. With sincere thanks Earl & Roxy Claasen
1 reviews | Active since Jan 2018
Jo-anne & Usha is the best 👌
Outstanding Service from Jo-Anne & Usha — To the ooba Management Team, We would like to formally commend Jo-Anne and Usha for their exceptional service. Thanks to their dedication, professionalism, and tireless commitment, we have just received full bond approval on our second property in one year. Both Jo-Anne and Usha went truly above and beyond the call of duty — always available, proactive, and genuinely invested in ensuring we were happy clients. In what can be a stressful process, they made everything seamless and reassuring. We felt supported every step of the way. Please pass on our deepest gratitude to them both. They are a true asset to ooba and the reason we will always recommend ooba to family and friends. With sincere thanks Earl & Roxy Claasen
1 reviews | Active since Apr 2009
Excellent outcome thanks to Cheryl Zartz at OOBA
I'm grateful to Cheryl Zartz from OOBA for her support with my home loan application. While the process involved some back and forth and moments of uncertainty, Cheryl listened to my concerns, escalated matters when needed, and continued advocating for me. Most importantly, she secured the best possible interest rate with my existing bank—exactly the outcome I hoped for. Buying a property is a significant financial commitment, and having someone committed to achieving the right result makes a real difference. Thank you, Cheryl, for your persistence, professionalism, and dedication in helping me achieve such a positive outcome.
1 reviews | Active since Apr 2009
Excellent outcome thanks to Cheryl Zartz at OOBA
I'm grateful to Cheryl Zartz from OOBA for her support with my home loan application. While the process involved some back and forth and moments of uncertainty, Cheryl listened to my concerns, escalated matters when needed, and continued advocating for me. Most importantly, she secured the best possible interest rate with my existing bank—exactly the outcome I hoped for. Buying a property is a significant financial commitment, and having someone committed to achieving the right result makes a real difference. Thank you, Cheryl, for your persistence, professionalism, and dedication in helping me achieve such a positive outcome.
1 reviews | Active since Oct 2026
I would like to commend Tashne and Lindsay for their exceptional service and assistance
I would like to commend Tashne and Lindsay for their exceptional service and assistance. Thank you for going the extra mile and providing such excellent support. Well done to both of you! Keep up the great work. A well-deserved 5 stars! ⭐⭐⭐⭐⭐
1 reviews | Active since Oct 2026
I would like to commend Tashne and Lindsay for their exceptional service and assistance
I would like to commend Tashne and Lindsay for their exceptional service and assistance. Thank you for going the extra mile and providing such excellent support. Well done to both of you! Keep up the great work. A well-deserved 5 stars! ⭐⭐⭐⭐⭐
1 reviews | Active since Oct 2026
I received excellent services from Kristen with my home loan pre approval
I received excellent services from Kristen with my home loan pre approval
1 reviews | Active since Oct 2026
I received excellent services from Kristen with my home loan pre approval
I received excellent services from Kristen with my home loan pre approval
1 reviews | Active since Aug 2012
Great service
I would like to commend Aqeefah Hendricks from Ooba Home Loans for her excellent service so far. Although I am still awaiting the final outcome of my bond pre-approval, she has been incredibly helpful, responsive, and professional throughout the process. Her speedy feedback and great customer service have made what can be a stressful process much easier. Thank you, Aqeefah!
1 reviews | Active since Aug 2012
Great service
I would like to commend Aqeefah Hendricks from Ooba Home Loans for her excellent service so far. Although I am still awaiting the final outcome of my bond pre-approval, she has been incredibly helpful, responsive, and professional throughout the process. Her speedy feedback and great customer service have made what can be a stressful process much easier. Thank you, Aqeefah!
1 reviews | Active since Aug 2013
Exceptional Service – Rachel, Corne and the Ooba Team!
A massive thank you to Rachel and Corne from the Ooba team for going above and beyond to secure our home loan! Through their dedication, persistence and exceptional service, we secured a 100% bond with ABSA at an incredible interest rate, significantly better than the offers from other banks. This wasn't just a bond approval; it was a life-changing financial outcome for our family! The savings will make a meaningful difference to our financial future. Rachel and Corne, you have earned our trust and loyalty. I would honestly buy another house just to use your services again! My advice to anyone buying a home: Don't settle for your bank's first offer! Speak to the Ooba team. The right bond deal could save you hundreds of thousands of rands. Share this with someone planning to buy a home. It could change their financial future too!
1 reviews | Active since Aug 2013
Exceptional Service – Rachel, Corne and the Ooba Team!
A massive thank you to Rachel and Corne from the Ooba team for going above and beyond to secure our home loan! Through their dedication, persistence and exceptional service, we secured a 100% bond with ABSA at an incredible interest rate, significantly better than the offers from other banks. This wasn't just a bond approval; it was a life-changing financial outcome for our family! The savings will make a meaningful difference to our financial future. Rachel and Corne, you have earned our trust and loyalty. I would honestly buy another house just to use your services again! My advice to anyone buying a home: Don't settle for your bank's first offer! Speak to the Ooba team. The right bond deal could save you hundreds of thousands of rands. Share this with someone planning to buy a home. It could change their financial future too!