Funds not allocated to paid up account

I am VERY disguisted with how Direct axis is treating me as: A long standing client A client who wanted to pay of her account.

On 12 October2026 - I requested a settlement amount and NO discount was even offered. I paid this amount send me to by your office the evening of 12 October 2026 Proof of payment was send to you on the 13th and today 19 October - THAT PAYMENT STILL WAS NOT ALLOCATED!!!!

Please explain why it was not allocated as yet. I require a settlement letter within 48 hours Why do I still get emails and statements stating I need to make payment?

This is unacceptable as I have paid up my account!

Please urgently send me confirmation that the funds was allocated to my account and the settlement office.