No accountability or care for clients

Please could you urgently provide me with a settlement letter for my *** account, as I would like to settle the outstanding balance and close the account.

I have been trying for the past three days to obtain assistance through the call centre, but unfortunately I have not been able to get this resolved. I have repeatedly been transferred between DirectAxis and FNB Loans, with neither party seemingly able to assist me with what should be a relatively straightforward request.

This experience has been extremely frustrating and disappointing. I would appreciate it if someone could please take ownership of my request and provide me with the settlement letter rather than referring me back and forth between departments.

Please treat this matter as urgent, as I would like to settle and close the account